Firestone Complete Auto Care

Address:	686 W Main St, Branford, CT 06405, USA
Phone:	+1 203-871-3256
Site:	firestonecompleteautocare.com
Rating:	3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 23

Reviews 21

To A Tsvcs

I got stuck because my water pump leaked out, so I had to be towed there, they were the nearest place. While there the manager explained he has to do an oil change when he does this. of course one has nothing to do with the other, but I explained I use 10/40 because the oil used to get very thin especially in the summer and the solution was using 10/40. He said he would use 10/40. I was there for 6 hours, left upon closing. I saw they used 5/10. When I called he said that is what he uses on all the older vehicles. but that is not what I use, and that is not what he told me. Well my oil light is going on again, because it is hot out, and it gets too thin. It has not done this since I switched to 10/40. I will have to get the oil changed AGAIN CORRECTLY this time. I dont need my engine ruined because they cant follow instructions or keep their word.

Anonymous User

I went to the Firestone in Branford, CT to have tires mounted and balanced. The tires were not properly balanced and caused the entire car to shake on the highway. I went back and they only rebalanced the front tires so once again the whole car shook on the highway. I then went back a third time and they rebalanced the back tires. During the three visits I had my aluminum valve caps lost on me by a firestone employee and were not replaced, my wheels have sustained chips and scratches around the socket wells and when i complained I was told to "just call us tomorrow". I have already spent 5 hours sitting in firestone waiting rooms and was that "it wasnt fair to have another tech work on my car becasue they wouldnt get paid", meanwhile I, the customer, sat there for hours without pay. I am very dissatisfied and would never suggest this place to anyone, ever.

Notorious TRP

Way too overpriced, awful customer service, and I felt pressured by the staff to keep getting more and more done to my car even after repeatedly saying I couldnt afford it. It seems as if they like to take advantage of those not as knowledgable in cars. I will never come back here again. These people care more about your money than actually helping you. If you go in to get one thing done, these greaseballs will try to sell you on getting three more services as well as a trash warrenty for each service. Beware these people are more of salesmen than anything. Avoid at all costs.

Spencer Koch

Dont take your car here, youll be lied to or deceived by the staff. I was told the timing belt I replaced at Midas Auto was not replaced. Essentially they said Midas committed fraud. They tried to get me to replace the timing belt a second time for over $500. Monroe staff confirmed my timing belt was replaced. They also installed a broken catalytic converter and charged $600. They later refunded my money after I tested the part and found out it was broken. Firestone corporate listened to my problem and have yet to contact me after 24 hours with any sort of follow-up.

tyrone wakefield

I schedule an appointment it took him 15 minutes after I got there before they started working on my truck. They did work that I told them not to do, and still charged me for it! Then in the process of bleeding my brakes they told me that it blew a line and said it would take an hour and half to fix (I thought that maybe they had to go and get a new line, not the case it was only a fitting )after an hour and fifteen min of the mechanic working on a different vehicle he went back to mine and replaced the fitting. Way over priced for the work that was supposed to be done!

Luis Colomba

Prices too high. I had one tire changed and if it werent for me needing my car fixed so badly I wouldve turned it down. They didnt put my spare tire away properly...more like they didnt put it away at all. They just threw it in the trunk called it a day. They left my hub cap of as well. I went to put it back on my self and then bam! I noticed they also cross threaded two of my studs. I had to go back to get it fixed. Oh wait lets charge me for parts. That didnt happen! After all that you think Im going to let them charge me for their mess up! Nightmare!

David Elwell

I had a Sunday appointment for an oil change at noon. 12:30 came and I asked about my service. When My car wasnt yet in the bay by 1 oclock I asked for my keys and was about to leave. The manager Anthony apologized, explained they were down a mechanic and took in my car and to do the service himself. Thank you Anthony, you walk the talk.

Liz Waters

I was at Firestone all day today for 8 hours, they were amazing let me know every little change in time and the stage of where they were at fixing my car with out me asking. Great friendly front desk people. They even offered to go get me food, because it was raining they were so sweet!!

Anon Smith

These guys are great. They do everything they can to get you back on the road quickly without draining your bank account. The staff is also very friendly and considerate. Even when they are busy they take the time out to discuss any concerns you may have.

maria coppola

i brought my car for a front line alinement.i have a lifetime warranty .i have to bring it back again and this will be the 4th time doing this,if not my tires are going to be ruined.so ,firestone lets get it right this time.maria coppola

M Johnson

I made an appointment for 11, my car was not taken in until 11:45. I had to ask about it before it was taken in. Service staff was nice.. they gave me a concession to make up. I will try again to make sure it wasnt due to the holiday.

John Hendershot

Super friendly staff. Courteous and responsive. Facility is clean. 90 minutes to plug a tire, but the job was well done. Free wifi so you can work while you wait.

Jeffrey Hodak

went in with a flat tire. not only did they fix it but because it was a miner problem no charge.You dont see that very often. thanks firestone

Khush

Best place to get your oil changed but has gotten busy over the years so make an appointment!

Scott s

Overall fair experience. knowledgeable staff. I better experience then past stores.

Devin Yazmer

Friendly staff great service extremely Fair on prices.

EmoverePictures

Had my brakes serviced and it was insanely expensive.

Pete Romprey

Good service but understaffed always backed up