Work Out World-WOW Fitness-Cromwell

Address:	20 Sebethe Dr, Cromwell, CT 06416, USA
Phone:	+1 860-632-0082
Site:	wowfitness.org
Rating:	2.9
Working:	8AM–5PM 4AM–12AM 4AM–12AM 4AM–12AM 4AM–12AM 7AM–7PM 7AM–7PM

Location

Photos 11

Reviews 9

Anonymous User

So, I just thought Id share this for public consumption. Read into it as you see fit... In the middle of a circuit featuring some push presses (pushing weight from shoulder to overhead) in the squat rack, my attention was diverted (with 135lbs overhead no less) to a gentleman who had just thrown his headphones at me from the 2nd floor. As he seemed very insistent to gain my attention, I put the weight back, pulled the earbuds out of my ears and was then scolded by this gentleman (whom now Im assuming was the owner or sr. manager) for using chalk on the barbell I was using. I should probably mention that this individual never once introduced himself to me or let me know who who he was or who he represented. I acknowledged his request, stopped my workout and noted that I had not seen any signs prohibiting the use of chalk and would stop doing so immediately. As I went to get towels and cleaning supplies, the gentleman demanded that I leave the premises immediately to place the chalk out of the building. I asked if I could put in my locker ("no" was the response), I asked if I could put it down so I could clean the equipment ("no" was the response) again. In fact, he then made me follow him to the front desk to find my membership information (for what reason he never shared) and then told me (again) to get the chalk out of the gym. At the front desk, he made his associate pull up my membership and made some form of notation on the computer. After I removed the chalk, I came in to convey my sincere apologies for the misunderstanding of his chalk rules and he physically turned away and refused to acknowledge me. I then realized that this gentleman was clearly not in the customer service business and went back to the squat rack to clean up the bars and floor. I diligently did as I told him I would and as I was finished and walking to the showers, he returned to the area with another WOW employee. Again, he ignored me completely and walked by me in disgust. Not 1, not 2, but 5 gym members approached me in the bathroom and on the gym floor upon my exit to share their disgust for what they had witnessed. This was, by far, the worst interaction I have ever had with a service professional--Should you have any other option in joining a gym, I strongly advise you to to do so as this operation (or at least its leadership) is a complete joke On the positive side, the desk manager did apologize for the occurrence.

Thomas DiScipio

Your $10 per month is better spent at any other gym. At the end of the day, each contract has a special "service" fee of $80 once per year which if you amortize that over the course of the year is another $7 per month. Spend a few extra dollars, save yourself the EXTREME HASSLE OF CANCELLING YOUR MEMBERSHIP, and go to planet fitness or LA or Big Sky. Speaking of cancelling... the only way to do it is to type up a letter, go to a post office and send it as certified mail. The reason the gym does this is because it knows it will deter lazy members from going through this pain-in-the-ass and fee-based process to cancel. To me, that says the gym as a corporation has ZERO confidence that their facilities are good enough to keep people going and that theyre relying on a tough cancellation process to keep revenue coming in. As a business owner myself, thats just bad business practice.

Sabrina Wood

This is really the only gym in the area of Middletown/Cromwell that was close to me so I used it and also got a personal trainer which I still cannot believe I did considering the guy had some serious weight issues himself. The place is ok as far as machines go but the staff is ridiculous. I lost my job and moved back to California, that was when my trainer informed me that I was out of my contract because of distance/location, which is not the case. And recently I was totally scammed into paying money to someone that went straight to Wow in Cromwell as a monthly payment. And I have not lived in the area for a year. Do yourself a favor and find a gym that has a concern for your health and wellness and not your pocket.

Rana Khan

Dont be fooled by the 10$ per month as they will charge you 30$ extra and incase if you have family membership you will be charged 30$ per person even if you cancel your gym membership (they will not tell you this, Its going to be hidden in your contract and cancellation is not easy as well, even if you die they will keep charging you). This place smells pretty bad and locker rooms are disgusting. Most of the treadmills are not working and good luck finding weights especially in evening hours. Do not expect any courtesy from staff or fellow gym members. Save yourself some money and find some other gym. I would give it very poor quality over all.

Michelle Lynn

Ive been going to this gym for years. I upgraded to gold when they started offering classes. The gym is kind of dirty, it needs to be cleaned more thoroughly. There is a very high turnover of staff. Some employees are friendly, but some just want to play on their phones. The classes used to be very good and varied but now it is almost all Zumba. The machines work fine, TVs could be a little more varied with the station selection. Sometimes four out of seven TVs are on ESPN. All in all, its very inexpensive and that is why I continue my membership.

Brian c

I dont know why everyone hates this gym... I love the people here, the workers are friendly and Ive become friends with all of them over the past 4 years Ive been attending. I rearly ever wait for equipment and everyone is courteous to me. This place feels like home to me and it has a better vibe than all those other gyms that feel like factories. Ill appreciate the staff and they recent work theyve been putting in to make this a better place. Great job guys.

Bob D

In sore need of new carpeting, expect to wait for equipment as the younger people text and select their next song on their ipod or phone. They do not enforce common courtesy rules such as racking your weights, slamming dumbells on the floor, texting while sitting on the equipment, etc. Could be so much better. It seems the personnel turnover rate is high, and the ones there, with the exception of Mike, couldnt care less, nor are they trained to care less.

Adam Zezima

My fiancés car was broken into and the owner did not call to give his/her condolences, were no help because they have cameras that are hooked up but do not record. This has happened before to other cars and they have never notified anyone to watch thier belongings etc.... terrible experience but great staff. We left this gym because how can you work out if you dont have piece of mind that your car wont be broken into.

Han John Tse

Simple gym with free weights. Cant beat the price. It can get crowded at times, especially weightlifting equipment, but cardio most of the times I dont have issue finding an available machine. As with all other super negative reviews, got to take it with a grain of salt. Check it out yourself to get your own opinion