Pole Control Studios

Address:	60 Capitol Ave, Hartford, CT 06106, USA
Phone:	+1 860-246-7653
Site:	polecontrolstudios.com
Rating:	3.5
Working:	9AM–1PM 9AM–1PM 9AM–1PM 9AM–1PM 9AM–1PM 6AM–2PM 12–4PM

Location

Photos 100

Reviews 4

Cynthia Kung

I attended my first pole class last night at Pole Control Studios. I was a little nervous but super excited when finally using the Living Social deal I bought a few months prior. I have absolutely no experience with the pole but I’ve always wanted to try it and I’m ecstatic about how much I enjoyed my introductory class at this studio. The booking process was somewhat confusing, took several loops around the website and careful reading of the directions to figure out how to properly sign up as a new student. The website states at multiple points that emailing about inquiries and booking online (for subsequent classes) is best but it looks like these instructions were ignored by many of the reviewers – hence their negative reviews and total lack of ability to read instructions. Admittedly, their website needs a little work to become easier to navigate but if you take the time to read it, it will make sense. I arrived 20 minutes early (gotta catch that street parking when you can!) with plenty of time to change clothes in the changing room and stretch in the adjacent studio across the hall. All of the staff was very helpful, friendly and supportive from the moment I stepped through the doors to the very moment I left. You will have little open cubby spaces to store your belongings near the front of the studio (not locked) which should be enough for a medium-large gym bag and a coat. I wouldn’t recommend bringing multiple bags or bulky clothes because you may not have enough space for your belongings. After a quick arm, leg and back stretch and a tiny bit of ab work, we jumped right into some basic moves including walking around a spinning pole (these are NOT the static poles), front hooks, back hooks, ballerina, and chair poses. You will have a definite advantage if you have established core strength, decent balance and upper body strength as you can hold positions better and transition into different moves with less effort. Makes all those crunches, Russian twists and leg raises worthwhile! The staff is very attentive and works with each student in a very mindful way; they make corrections to your body positioning and technique, offer tips and advice and overall great individual attention even in a group setting. They warn that after your first class, you’ll probably have sore arms and not be able to lift them above your shoulders. That doesn’t seem to be an issue for me – my arms feel fine but the back of my knees are bruised up! You may want to plan accordingly if you need extensive use of your arms the next day or don’t want to sport bruises at the beach or some dressy event the day(s) after. Less than 24 hours later, I’m still just enthusiastic about my experience and have already booked my next class. I’m definitely looking forward to coming back! :)

Leslie Calderon

I would not recommend anyone to Pole Control Studios. Their business set up seems to be very disorganized. Their initial registration process is very difficult, especially if you are looking to use a Groupon for your first attempt at exploring their services. Their policy states that the expected turn around period confirming that your registration has been processed is within 3 business days. Although, from my experience they clearly have no idea the IMPORTANCE of replying back within a reasonable time frame. I invested in two Groupons and exhausted all my options (e-mail, phone, location) in trying to successfully secure a spot for their introductory class and obtained ZERO replies/results. After trying to register multiple times and being under the impression that my request had not been received, I finally heard from them via e-mail asking me to stop sending requests and informing me that I had an option of paying an additional fee if I had any interest. EXCUSE ME!?!? Apparently, due to their business model, every time that you send a request it opens up some type of account somewhere making them responsible for a $15 dollar fee. Im almost sure that, that is the only reason I was able to hear back from them since their inability to reply back was costing them money. After receiving their very unprofessional e-mails I politely replied back asking them for guidance and expressed my frustration at that point. This was over a week ago and I still have not heard back from them. DO NOT WASTE YOUR MONEY AND TIME WITH THIS BUSINESS. *** 12/24/14 - It is very unfortunate to see that it took all this for a business owner to take his business serious. If evidence is required, I can certainly provide it myself. Thank you for the kind e-mail that I finally received yesterday (12/23/2014), it was very nice hearing from you. Unfortunately, I do believe it is very inconvenient for a paying customer to have to go through all this to get some type of respond back, I feel it would be very irresponsible on my part to not make other people aware before they waste their TIME and MONEY. Thank you again for taking the time to reply back.

Erin Glover

Absolutely awesome first experience! This being my first time trying anything like this, I was a little apprehensive, and didnt know what to expect at all. Im so glad I finally did this for myself! The studio is easy to get to, and in a very private, cozy setting. There are no giant light up signs that say "POLE DANCING HERE", as you might expect. If you didnt know the address, you would walk or drive right past. There are no windows at street level, so no one can look in and peek at you while you dance. The front gate is ALWAYS locked, and immediately upon entering I knew I would be able to have my first pole fitness experience in a safe place. Once inside, the studio is a cozy space with a beautiful waiting area, complete with a fireplace (great on chilly days!) that allows you to relax, and observe the other classes in the studio without feeling like you are intruding. The studio has 5 professional brass poles, and is decorated in a fun, inspirational and feminine way, and also boasts another fire place for chilly days (so amazing!). I was pleasantly surprised to find the ladies in the class previous to mine were of all body types and sizes, which made me feel a lot more comfortable, as I am not in the best shape of my life. I had a mental image that all the girls there would be super thin, tall, scantily clad, super models, and was so relieved when I walked into a room with regular people. Holly is a great instructor. My first class was informative, fun and challenging. She never made me feel uncomfortable, unworthy, stupid, or that I didnt belong. It was an extremely positive and fun experience that makes me want to go back for more as much as possible. I cannot wait to start my journey with Holly and all the wonderful ladies, in the beautiful setting at Pole Control Studios. Try it, you wont be disappointed!

Anonymous User

Horrible customer service, I bought a groupon thought it would be fun to learn some pole skills. Oh was i mistaken the customer service at this place sucks. First I couldnt figure out how to sign up for the intro class. I tried to call and got a recording to go to their website. So very helpful, NOT! After the first class I tried to ask the instructor Lela how to sign up for the next class, she dismissed me with a wave of her hand saying just go on the website. Their website is riddled with spelling errors and very confusing to figure out. not to mention all of the automated emails i received from pole control were also filled with spelling errors, so unprofessional. Looks like they just threw it all together in a night not caring what they send out to their customers. I went to two classes and gave up because of the lack of professionalism and help! I received an email informing me that my groupon was about to expire, on the day it expired, really. When i sent an email back to let them know that it was pointless to send out an email on the day it expired I received this back: "Thanks for the heads up and being so helpful in the spelling errors and yes you expired .Its not up to us to keep track of you time and booking classes. Its called time management learn it!!!" Really, its your business why not learn some customer service!!!! Maybe it was because I didnt pay full price, but really all customers should be treated the same. Do not waste your time with this place. they dont care about the students just making money.