Firestone Complete Auto Care

1063 Boston Post Rd, Milford, CT 06460, USA

Address:	1063 Boston Post Rd, Milford, CT 06460, USA
Phone:	+1 203-951-3026
Site:	firestonecompleteautocare.com
Rating:	2.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 13

Reviews 6

Dave Sahlin

I have used this Firestone in Milford for many years. I have purchased tires, emissions, etc for personal vehicles as well as business vehicles. This past Friday I needed two tires on my car. I was told 1 hr 15 min. 2.25 hrs later I walked outside to the bay to see the tires finally being installed. One of the mechanics ask if they could help me and I said I was just waiting for my car pointing to it. He went over to the guy taking of the old tires and putting the new ones on, came back to me and said one of the rims was badly bent and if put it on the front as I asked, there would be a vibration. I said well maybe we should put the rim on the back tire. That would cost more because they would have to change rims. Due to time I said put it on the front. Driving away there was a horrible vibration. When I got home I decided to change the tire/rim to the back because it was impossible to drive with it in front. When I took the tire off I could clearly see the damage to the rim. Even with the rim in back the vibration in the car now present, was never there before. I had three different mechanics look at the rim and they all said the damage was definitely from the machine used to remove the old tire and install the new one. BTW the car had been worked on 3 days prior, with this rim removed. At that time there was no evidence of damage. Today I went back to the store, ask the gentlemen in the front to step outside as I did not want to have the conversation in front of customers. I told him the vibration, even with the rim on the back, was so bad that the rear view mirror vibrated, which never happened before. All I got was that there was no way they could have done the damage. Being in business for myself, when someone is so quick to deny without even considering the possibility of it being caused by the tire exchange on the rim, most always means guilt. The force to cause that extensive damage to the rim would most certainly have at least caused the tire to go flat if it happened as they explained. The pounds per square inch applied by the machine used to remove and install tires on the rim far exceeds the force needed to cause this damage. I am the only driver of the car so I certainly would remember something like that. Logically if they saw the rim was bent, would they not have come and told me with the old tire still on to show it was there before they touched it? I then was told that putting the new tire on would accentuate the bend increasing the vibration. A new tire has more rubber, which is more pliable. This would actually have the reverse affect and absorb more of the abnormality decreasing the vibration. Honestly there was NO vibration before having these new tires installed. I gave them the chance to prove to me that it could not happen in their shop and all I got was, could of, should of, would of. A new rim is $100.00. They could have kept a loyal 5+ year customer who has spent thousands of dollars in their store, by simply stepping up. . Instead they lost one and ended up with a bad review. Caveat Emptor!

Anonymous User

Ive been coming to this Firestone for about 4 years, just for routine maintenance stuff - oil changes, tire rotations etc. They always try to sell you on parts and services that you dont need AND they mark up their services tremendously. Ive always declined their recommendations in favor of my mechanic a few towns over, whom I trust. The last time I went for an oil change, I picked up my car and immediately could tell that something was wrong with it. It took a while for the engine to start and it was extremely sluggish when the accelerator was pressed. I didnt even make it out of the parking lot before turning back around and complaining. Turns out, they tell me, that the cam shaft sensor had failed. I was suspicious that this happened at the same time they were changing my oil. They reassured me it was merely coincidence. Nevertheless, I didnt have much of a choice but to have them fix it. I did not want to pay for it to get towed to a real shop. I got my car back in two days and it worked fine for about a week before my wife started noticing the same types of problems. Its pretty scary when it happens on the freeway and your car wont exceed 40mph while everyone else is doing 60+mph. Frustrated, I took it to a real mechanic and they told me that the camshaft sensor was not programmed correctly. They have fixed it and my car now runs like it did before the "technicians" at Firestone overcharged me and screwed up my car. I will never go back to Firestone! Do yourself a favor and warn all of your friends and family!

Sabrina Johnson

Went in and had the exhaust manifold replaced they had my car for two days although the first day I kept getting it will be ready in an hour then two then one etc needless to say two full days finally got my car back. The car was loosing power when I left they went to my house picked it up said they calim it was fixed after having it again for two days and guess what not fixed. My car has been there several times and still cant find the problem. Going back to my mechanic Dan Cortigiano in Fairfield he is the best and doesnt rip you off. Only went to Firestone because of it being convienent well guess what turned into one big inconvience.

Anonymous User

i brought 4 new tires and spent a lot of money on them.3 days later i had a flat tire .brought it back to firestone and they would not fix it.now i have to replace the tire somewheres else .theydo not stand by there tires .do not go to firestone in milford .you will be ripped off,i have to put air in my tires every other day.being a widow of fireman and having a under age child its not easy to come up with money to throw away.stay away from firestone in milford the rip off tire dealer.

Ping Pong

This was the worst firestone ever experienced. I had a ignition coil problem fixed by them 3 months back and started having same problem now. They asked me come back since those are under warranty, then they fixed it telling me that warranty covers for coil 4 not for coil 3 and ask me to pay $500. I already paid $500 for coil 4 fix, now again $500 for this and the car only has 60000 miles on it. This is insane.

George Loizos

The techs did not perform the tire rotation until told them it was not done, some of my plastic lug nut caps "fell off" while driving it from the garage to the front, my oil was a quart short, a rag was left under my hood, and while I cannot verify this, based on the price I paid and the manager not being aware of the oil difference, they did not use the 507.00 oil speced out for my car.