Trumbull Self Storage

245 Spring Hill Rd, Trumbull, CT 06611, USA

Address:	245 Spring Hill Rd, Trumbull, CT 06611, USA
Phone:	+1 203-880-9994
Site:	trumbullselfstorage.com
Rating:	4.6
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–3PM Closed

Location

Photos 12

Reviews 9

Nicole Gora

I have unfortunately had two negative experiences at Trumbull self-storage unit. I gave two stars for the units, themselves. Other than that, the customer service was awful, twice. The first time I rented a storage facility here it took the manager, Jean, an hour to do my paperwork. It was unorganized, computers didnt work, and everything seemed scattered. I came back this weekend to rent ANOTHER unit thinking I would give the manager and facility another chance, figuring we all have bad days & who can rely on technology...?! Again.....epic fail. I arrived during a "community tag sale" event and could not get access to my unit. While waiting for the 3pm deadline for people to clean their belongings up at the tag sale (which it took people until after 4pm to leave), I wanted to transfer my things from my small unit to a larger one. I figured I could get a NEW unit @ ~$145/mo, take advantage of the "one month free" , and eat the cost of the balance on my old unit (~$50). In the end, I would save about $100. Jean interjects (when I was dealing with another woman) and stated it was too close to 3pm (it was 2:50p); that she had been at the facility since 7am, up since 5am, and she/the facility didnt have time to do this for me....because she was "tired". All they had time for was a transfer. It was "too much paperwork". Mind you, I had already been in the office for 30 minutes. I begrudgingly just let them charge my credit card to avoid further aggravation. As my family owns three businesses, its customer first. I was in the office well before close, therefore they should go above and beyond as do a new contract, that would have taken 10 minutes, as I am a paying customer with a clean history at their facility. Also, it was not my fault the ladies were "tired"- the facility chose to have a tag sale, I do not think they were forced to be there. If a person walks in their door 1 minute before close, it is their duty as a good business to help the person, no matter what the need may be. I am extremely disappointed in the service at Trumbull self storage. The facility itself serves its purpose and I have had no issues with it.

Zachary Solomon

I cant say enough nice things about the owners/operators at Trumbull Self Storage. The process of obtaining a unit was quick and easy, they were helpful and happy to answer any questions I had, and were also happy to help me out with an insurance claim. During a rain storm, water leaked into my unit damaging my property; Jean called to notify me that there was water outside my unit, and after I noted the damage, she helped to corroborate the story for insurance purposes. Great location, easy access with a door you can pull a truck into for loading/unloading, and a secure building.

Brenden McDonough

My storage needs were met and beyond at Trumbull Self-Storage. It took me one trip there to get a unit (my choice to visit you can do it on-line too) and their generous access hours made it very reasonable to move everything in and out. The facility is clean, carts and dollies always available along with locks and boxes too. The people I dealt with either live or on the phone were knowledgable and helpful. I cant say enough good things about this business. It is well run ... the way things used to be. I highly recommend this location for anyone with stroage needs.

Joe Markim

Theres something still to be said about going with a family owned/operated business. Moving my family back to town was the worlds biggest pain yet these guys went above and beyond. The Romano family were gracious enough to help us figure out our storage needs and despite the fact that circumstances made me change plans a number of times, I knew theyd help make it work. In short I wish there were more stars to give. Thanks again Trumbull Storage!!

Shiva Gundavaram

This storage place is very clean and managed professionally. I had a great experience using the storage unit and the owner Jean R is very helpful. I highly recommend this place to any one who wants to use a storage place in Trumbull/Monroe.

Mike Burns

The facility is very new, clean and easily accessible. I also price shopped quite a bit and they were the best prices, much lower than the other options in Bridgeport.

Linda Vernik

This is a clean, well kept place. Jean and Joanne are friendly and very accommodating. I recommend highly, Trumbull Self storage.

Bill Amidon

Very friendly. The inside storage area is very clean and well lit. The prices were good for a short term rental.

Paul Conant

No issues here! Clean and nice to deal with.