Firestone Complete Auto Care

809 Wolcott St, Waterbury, CT 06705, USA

Address:	809 Wolcott St, Waterbury, CT 06705, USA
Phone:	+1 203-437-6508
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 15

Reviews 9

Mike Hand

I called and spoke to the manager Eric on cyber Monday and was quoted tires around the same price as the rest of the tire sales outlets, pep-boys, town-fair, and Joes. Once i got to the location I waited over 3 hours before they even got to my truck. Once on the lift i was told I needed more work and they needed to order a special tool. They kept my truck over night and i was not able to get anything out of it. The next day it took till they dropped off my car to me at 6:30pm a total of 31 hours for just new tires. They tires i was quoted became out of stock and instead of asking or talking to me they put more expensive ones on driving up the original quote of 500 mounted balanced and out the door. The fine coast was 1029.00 for 4 new tires mounted balanced. In the mean time i was told I needed breaks, rotors and calipers and quoted 1500.00 including a system flush of over 100.00 was included. I was told they where going to keep my truck till the breaks where done do to a safety issue. I told him i was just going to up the truck up for-sale because i was in over my head in costs. Hence the reason the manager drove it to my house. I lied of course to get my truck back and I drove in fear all winter that i very little breaks and they could go at anytime. Once income tax came i took my truck to another place to have the work done and everything was practically new. Again another lie and strong arm tactics to get the work done when it wasnt needed. During the time my truck was in fire-stones possession my wallet, money and prepaid gift cards where taken. My jumper cables where also take as well as a pack of cigs and a scratch lotto ticket. I was robbed by this place and nothing was done about it. They broke many laws and committed crimes. They blackmailed me in a way to try to get work done that wasnt needed. I wouldnt recommend my worst enemy to this place.

Chris pz

Absolutely the worst experience I have ever! The rude store manager Eric B., his obnoxious minion James C. and their poorly trained technician Dennis do not know what the word "customer service" should entail. They obviously do not know what they are doing, did a half ass job with car which caused it to break down. They dont want to be held liable for their mistakes and at all cost are trying their best to cover their asses. They are rude, overbearing, sexist, macho, narcissistic pigs. They try to take advantage of all their customers especially their female customers and have absolutely no regard for customers that are nice and loyal and only ask questions to know what is going on with their car. I would not recommend this place to anyone whatsoever! EVERYONE BEWARE FIRESTONE IN WATERBURY , CT EMPLOYS CROOKED SEXIST THIEVES!!!!!!!!!!! SAVE YOUR PRECIOUS TIME AND MONEY AND PLEASE GO ELSEWHERE !!!!!!!!!!! I WILL NEVER GO TO ANY FIRESTONE EVER AGAIN DUE TO THIS EXPERIENCE!

Thomas J

Never have your vehicle serviced at this location unless you want things stolen out of your vehicle. Everyone knows to take cds and loose change out of your car anytime you have it serviced but what kind of place claims to be professional and have integrity when they uninstall and steal your subwoofer and amplifier while your vehicle is being serviced? They even stole a pack of gum, a quart of power steering fluid, and my USB cord! If I could have given this location no stars I would have. To make matters worse, management could clearly see that I was robbed but neither them nor their corporate office is willing to reimburse me or replace my stolen items. But you can bet your bottom dollar that they wanted me to pay for their terrible service. I did some asking around and come to find out, other people have been robbed at this location. Do yourself a favor and find another place to get your car worked on.

Anonymous User

Highly recommended. Even when my dealer screwed me for service on my new car, they took care of me at minimal charge. They dont care who you are. They want your business and want to work for it. Fast, polite, and good at what they do.

Barry Foss

Firestone in Waterbury gave their all in diagnosing and repairing my truck. They even took extra strides to protect it by keeping it inside over night. Thanks Firestone!!

Sara Egan

When presented with a mess up they accepted responsibly and corrected it with no charge. Prompt service and very polite staff.

Rah Dosky

I paid $119 for absolutely nothing!! I Would never recommend this place.

Maria Zimmerman

Good Knowledgable Staff.

Daniel K

Great company