Monro Muffler Brake & Service

Address:	451 Main St, Monroe, CT 06468, USA
Phone:	+1 203-261-6335
Site:	monro.com
Rating:	3.1
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed

Location

Photos 8

Reviews 18

Erin Lea

HORRIBLE SERVICE. I have taken my trucks here for oil changes at least 6-8 times. I have never once received what I would consider good service, or service with a smile. The ONLY thing that had me come back here as many times as I did is their convenient location (I pass the building daily going to/from work), and I imagine that this is what brings most customers here. The owner (Mr. Vig) is extremely unpleasant to say the least, and his son who is often at the counter is equally unpleasant. This boggles my mind!! I was raised to greet people with a smile and good manners, and these two "men" provide neither. I finally decided I would NEVER go back here again, when I reluctantly visited two months ago to get an oil change. It was close to closing time and when my oil change was just about complete, Mr. Vig came in from the garage and told me I needed new wiper blades. I replied that I was all set but thanked him anyway. He proceeded to ask why I wouldnt get new wiper blades when I would "pay the same price anywhere else". AGAIN, I said no thank you. I did not think I had to justify why I didnt want to spend more money with Monro, and his response was, and I quote, "That just makes no sense." I said nothing, paid for my oil change, and left. Why would I give another dollar to such a jerk? I have always bought and installed the wiper blades of my choice from the retailer of my choice, and Mr. Vic had the nerve to give me attitude for not buying them from him. What a crappy service provider. I will be going out of my way to avoid this place in the future, and I recommend that you all do the same!

Laura lenhard

I have been coming to this facility in Monroe for years, as it is down the street from my own business and they do emissions testing as well as being excellent mechanics. The owner has always been nice and we have had several interesting conversations - and he certainly answered whatever car questions I had about the repairs du jour politely and in detail! In fact all the guys are friendly, the place is very clean and its a pleasant enough place to sit and wait or it is a quick walk to shops, places to eat or nail salon if you have a longer wait and need something to do. Plus I have found their prices to be fair.

Thai Nguyen

Car had a muffler issue because I struck a manhole on an unpaved road. So I towed my car to the nearest mechanic. Boy was this a mistake. Owner, Vic, wanted to replace entire muffler system. I refused and he mumbled something about "monkey boy." Talk about rude and unprofessional and he is the definition of it. Vic finally agreed to replace the part that was damaged (mid muffler section) and said I was lucky it was fixed. Muffler was fixed but price was on the high side. I will avoid this place in the future.

Armando Gutierrez

DONT GO HERE, the manager is the rudest person Ive ever met, this guy had the nerve to tell me theyre not really an oil change place when I asked if they could take me, AFTER SEEING THEIR SIGN FOR NO APPOINTMENTS NEEDED ON OIL CHANGE, valvoline down the street hands down best place to take your car, kick a few extra dollars and have confidence your car will be taken care of. Ill never step foot in this place ever again and will never recommend it

Anonymous User

This place is a scam. Went there because I was having trust issues with my current mechanic. Like Cr203 said, they wanted $1200 just to repair my rear brakes. I am not experienced with car repairs but am smart enough to know that they were trying to rip me off. I said no thanks on the repair, just an oil change. They charged me just shy of $80 for a synthetic oil change. Went back to my old mechanic and had the job done for $380.

Becky Pinto

I cant say they arent good at giving oil changes and emission checks. But they absolutely suck at being good people. I went in to get my oil changed the other day, and as soon as my car went into the garage, the owner came into the office and harassed me about my political preferences for at least a half hour. There was nothing nice about the interaction and I will never be going back here again.

Kelly Wasko

Ive never had a friendly encounter with the owner of this place. The location is convenient and the oil change price is reasonable... but I took my car in today for the last time. Although the manager is NEVER friendly or even polite... the mechanics are always very kind and pleasant. I give them that. I strongly would urge them to move on and work for someone else, however.

Toxic Weebs

Does not honor coupons under the guise of being "independently owned," in spite of the coupons themselves stating absolutely nothing about validity terms. Clearly just couldnt be bothered to file for corporate reimbursement in order to make a good impression on a customer. Very rude person and a poor representative of Monro as a company.

Tommy Tuccio

This place is insane. First we were called incompetent, then we were charged for fees we never agreed to. When we disagreed with the fees the manager Jim would not take our car off the rack and called the police. Ultimatley we got stuck paying the bill just to get the car out of there. Tell everyone you know, dont go near this place!

Patman Forrever

Best experience Ive had at an auto repair shop. Oil change, tire rotation, and patch work completed without appointment on a busy Saturday afternoon in under 3 hours for just over 100 dollars. Stellar! Will continue to bring my vehicle to this shop for regular maint. Veteran owned and operated as well!

Anonymous User

Ill never take my business here again. These people are the rudest, most unprofessional mechanics Ive ever spoken to. Ive also literally seen one of their employees picking a fight with a passing car on a side street when he was jaywalking in the first place. No thanks.

Anonymous User

Excellent I bring all of my family cars there for Oil Changes and Brakes. Monro Has saved me thousands of dollars vs having my cars repaired at the dealer.

J K

Jim and Jim are the best thing about the town of Monroe.....great work and always a great talk when igo in....I will never go anywhere else but here!!!

John Greaney

Who else will work on your car in the afternoon while you wait for it? Nobody. And their mechanics are top notch.

J V

Great service!!! Been coming here for years. Fast and friendly! Oh and Veteran owned

Joe Szymanski

The emissions testing is quick. I would go here for service

Michael Oppy

They do good work at reasonable prices.

M. Showers

Good service. Clean waiting room.