U-Haul Moving & Storage of West Hartford

164 South St, West Hartford, CT 06110, USA

Address:	164 South St, West Hartford, CT 06110, USA
Phone:	+1 860-953-6138
Site:	uhaul.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–5PM

Location

Photos 1

Reviews 25

David Birdsall

Had a Scheduled appointment for Saturday at noon. Showed up and they said they were busy (two other people in the store) and that it would take a while. I said I could leave it if need be. They said they would give me a call when it was done or at 5pm if they couldn’t get to it. 6pm no phone call so I called them. You get a call center person. She said she would check, couldn’t tell. She said she saw my appointment and identified me by my last name (which I hadn’t given) said she would call the store. She said someone from the store would be back to me shortly. After 7 no answer. So I called at 7:45am, Call Center employee says “ohh there is no one that can come to the phone, I will sent them a message”. 10:35am third phone call to the store, routed to the call center. Employee says they are all busy but he will send them a message, can’t tell if it’s done. I explain that I need my car back and he says “your options are to leave a message or drive there” 12:45pm I drive there. A man struggles to use the computer trying to find my reservation, I explain it was for Yesterday, he can’t figure that out. I spot my keys on the wall and angrily tell the befuddled employee to give me my car. He stares blank and confused for the longest 45 seconds of my life before giving them to me. My car is right where I left it and has not moved. 24 hours, one closing and one opening and NOONE contacted me. That’s unacceptable

Anonymous User

This place was worst I have come around in recent years. The Employees to whom I talked was rude and unprofessional. A truck which was supposed to be rented for six hrs, was asked to be deposited within 5 hours otherwise I would have faced 50 bucks penalty and a full days rent. The other option employess gave me was to move out of store. I was put in unnecessary bind as I was moving the same day, had to hire more people and join in moving the stuff myself as well. One of the renter in the 2nd line was asked to come back next week because these guys tried to give them 17 truck while they had booked a 20. If I was them I could not have afforded that as I would have had to pay rent for two apartments.

Frank Woods

DO NOT!! I REPEAT DO NOT LET THESE GUYS DO THE WIRING FOR YOUR HITCH . HAD THEM INSTALL HITCH AND WIRING. HITCH WAS INSTALLED WITH WIRING 16 MONTHS AGO, 7 MONTHS GO BY AND WIRES TO HITCH STOP WORKING. I PAID FOR 2 YEAR WARRANTY SO THEY REPAIRED IT FOR FREE ONLY FOR IT TO GO AGAIN THIS PAST WEEK ONLY THIS TIME IT DIDNT JUST AFFECT THE TRAILER WIRING BUT I LOST MY REAR TURN SIGNALS, BRAKE LIGHTS AND FLASHERS. HAD TO PAY $400.00 TO HAVE THE DEALERSHIP REPAIR THEIR HACK JOB AND ANOTHER $200.00 TO REPLACE THEIR BOTCH WIRING WITH THE FACTORY QUALITY TRAILER WIRING. ADVICE IS TO HAVE YOUR DEALERSHIP DO THE WIRING FOR YOUR TRAILER!!!

Peter Ceglarz

THE TRAILER WAS NOT HOOKED UP TO MY TRUCK PROPERLY, THE TRAILER CAME OFF THE BALL ON THE TRUCK BECAUSE THE IDIOT WHO HOOKED IT UP DIDNT DO IT RIGHT. I LOST THE TRAILER ON 84 WEST IN NEW YORK WHILE DRIVING. I WAS ABLE TO AVOID ANY SORT OF ACCIDENT THAT ENDED COSTING ME A LOSS OF OVER 2.5 HOURS AND A TIRE FOR $200.00. IF YOU WISH TO DIE THIS IS THE PLACE TO GET YOUR TRAILED HOOKED UP AT. TOTAL PROS AT BEING COMAKAZIS AT YOUR EXPENSE AND OTHERS.

Blair Eddy

It took 4 tries and 4 visits and lots of my wasted time off from work before they got the correct trailer hitch part in. Then, on my 5th visit, I had to wait while they did someone elses car, who wasnt even there! Therefor I was late for another meeting. They did comp me some of the cost. However, the hassle and lack of professionalism was completely unnecessary.

Ben Fearn

Had a 15 foot truck in stock and we were able to reserve it less than 12 hours before picking up. Truck had seen better days with >100k miles, but staff was very friendly, truck fit everything we needed, and we found the included hand trolley very useful (even though we were not planning on using it and would not have ordered one if given the option). Very pleased!

Joshua Morin

They didnt have what I made a RESERVATION for and called me to let me know the day before that I could drive a half hour to get it somewhere else. Then, to make it worse they would not honor the $50 credit that they claim on the website will be given if they dont have your reservation. Not the first time this has happened either. U-haul is the worst.

kk mck

I cannot continue to go to an establishment that does not have any consideration for their employees. They recently fired the only person who knew what they were doing, was kind, knowledgeable and extremely friendly Oh and coincidentally the only FEMALE on staff.. I will no longer use this establishment and suggest you all go elsewhere.

Anonymous User

Made an appointment for hitch installation and confirmed a day before. Arrived at uhaul and mechanic had gone home for the day! The customer service rep had me on schedule to arrive but did not have any explanation as to why the mechanic left for the day and was unapologetic! Hope they are out of business soon.

Michael Maniscalco

This was a good place to rent from 3 years ago. Just recently rented and they charged my credit card incorrectly. I had to call corporate office and i am still waiting for a response. I will never go here again. Incompetent management.

Joe Stadler

DO NOT LET THEM TOUCH YOUR CAR - This place cost me $750 due to a faulty wiring harness/shoddy installation that burned out my cars electronics. Neither U-Haul or their insurance company admitted any responsibility.

Michael Misiak

This location is staffed with a prideful and respectful team. I rented an auto transport and had an overall simple and good experience. If i was in the area I would definitely rent from here again.

Nilda Cruz

Mucho mas barato y disponibilidad para todo y a cualquier momento buen servicio

Grace Bartlett Vandertuin

Great people and facility. They kept my stuff safe for more than a year and a half. A bit pricey compared to where Im from, but competitive for wher they are.

Leo Arnone

Staff were helpful and the equipment was in excellent condition one of the best rental experience I have ever had.

Roy Graham

Storage space is good, but they dont totally clear your space after it snows.

Michael Rosalie

Service gentleman was great. Long lines and not enough staff

Alexander Zybrands

Rented twice from this place, never had a problem.

David Breitsprecher

Very professional, helpful, and cost-effective.

Jordaan DiYulio

Be aware of traffic in the area.