U-Haul Moving & Storage of Orange

174 Boston Post Rd, Orange, CT 06477, USA

Address:	174 Boston Post Rd, Orange, CT 06477, USA
Phone:	+1 203-795-0291
Site:	uhaul.com
Rating:	4.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 7AM–5PM

Location

Photos 1

Reviews 22

Seth Barchus

I wish I could give them no stars. Do not waste your money or time doing business with this particular UHaul. An associate named Paul, who was quite rude, gave us a contract that didnt reflect the correct amount of gas or mileage on the truck we rented when we pointed it out he refused to reprint the contract and assured us that his initials on the paperwork would suffice however after the truck was dropped off the Orange office would not answer the phone or return any calls to the UHaul where I dropped the truck off (200 miles away no less) to confirm THEIR mistake and I was charged for both the mileage overage and gas. I have spoken to the corporate office about this employee and filed a grievance. Hopefully they will retrain their employees at that office so they can be more competent in the future but honestly I detect laziness more than ignorance with Mr. Paul Cirillo and Im sure the area of Orange has a more qualified and motivated candidate than this particular associate.

Rebecca Flanagan

I picked up a 10 truck in Harlem, NY and returned it after hours to this location about 6 hours later. I performed the online checkout when returning the truck, which went smoothly until the Uhaul app informed me I owed almost $700 for driving 1,500 miles (clearly a mixup w/r/t the truck I was given). The next day I had some difficulty getting in touch directly with someone at this particular location but eventually the manager, Anna, called me back, profusely apologetic about the mixup and about the fact my card had been charged before the situation came to her attention. She refunded the incorrect charge and also gave me a discount on the original cost of the truck, which was unnecessary but truly appreciated. Moving is stressful enough, and Anna helped to make my move much less stressful.

Maciej Wroblewski

The truck we rented was inadequate to transport our equipment so we returned it immediately hoping to exchange it for an open trailer or store credit. The manager, Rodger, would have none of it. He was not helpful at all, claiming that other people couldnt move because we had the truck. It was Sunday evening and plenty of other trucks in the lot. We paid a total of $70.00 for a 2-hour, 25 mile round trip and complete lack of understaning from Uhaul. The manager needs to up his people skills. Other Uhaul employees were very kind.

Justin Harris

Unfortunately, the lasting impression left a very sour taste in my mouth....during pick up the staff was very friendly, helpful, and knowledgeable. The 26 truck was clean and ready for me to drive away. I was informed about the $3.50 per gallon fuel if they had to fill the tank themselves. I decided to go that route, but when I dropped off the truck I was hit with another $30 fueling charge which was not mentioned and got a "take it or leave it" attitude from the same friendly clerk as the morning.

RED Belt

Very rarely have i experienced such terrible (scary??) service. I am objective. First, no staff in store for good 10 minutes when i needed help. Then, girl comes out and glares at me. Must have interrupted her lunch. Next, they cannot help me. They - better yet - refused to help me. Finally, 2 guys (jokes!) show - one in UHaul truck, other walking about. CONFRONTATION with both. To management of this UHaul, YOU HAVE THE WORST, MOST UNCOURTEOUS STAFF. You LOST a customer.

Martha Olson

At first I had a bad experience (broken side-view mirror that made lane changes, backing up and right turns nearly impossible). I called them and told them the vehicle was difficult (ok, scary and dengerous) to drive and that I would need to use it a couple hours passed the 5PM deadline. They were courteous and genuinely concerned, and did not charge me for returning it late -- AND they even reimbursed a big chunk of the rental fee! Thanks, Orange U-Haul!

Monica Cintron

I was scheduled to pick up a 10 truck. Unfortunately somehow the online service allowed it to overbook but they made it right & gave me a 15 for the same price & the guy that helped me, his name was Christopher I think, was extremely professional and really tried to make it right . We were very pleased with his service.

Brian Boren

Uhaul roof leaked (didnt caulk the riveted seam on top) and ruined the bottom 1-2" of the entire trailer. So fun to drive 20 hours and then have to unload items one at a time because the bottom of every box rips. Also did not have the dolly that I reserved over a month earlier. Stay away from Uhaul in general.

Marissa Caine

Never deal with the associate Paul Cirillo at this location or maybe just dont even go to this location. His laziness cost me $200 extra because u couldnt be bothered to reprint a contract that he messed up so I was charged for his mistakes. Worst UHaul experience ever.

Melvin Lopez

A horrible customer service . I felt unwelcome. Talk down to. So I canceled my reservation 60 seconds after I walked through the front door. Although I was a frequent youser of your service and I will have to think twice going back

Judy Levitz

Finally, after several moves the last few years, we had an amazingly stress free experience with our UHAUL rental. The staff was thorough and efficient. I would like to thank Chris Melillo for making the process so easy.

Anonymous User

This place is great! Super-friendly and knowledgeable staff had is out with the right hitch and even tested the disconnected electrical wires we had dangling out the back. Four thumbs up - great guys - go visit them!

Daniel Mulligan

I had a trailer hitch installed here. Great customer service. Paul installed my hitch and made sure I was satisfied with the install. I would recommend using this uhaul location over others.

Jaren Forbes

Fast, efficient, and friendly. Was in and out within ten minutes. Truck was in great condition too. All my belongings stayed intact. Staff was also very knowledgeable.

Anonymous User

The staff here are wonderful. Incredibly friendly and professional and made my experience very pleasant. Thanks guys A++

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U-roy Felix Agboli

Fairly smooth service. One thing I like about the their truck is the seem less process to offload.

Stephanie Carmon-Beall

Great price for 3days of using the truck. And you can pay cash.

Anonymous User

Great service Big Al was a real good help and very respectful

Alessandro Mora

It was a fairly smooth UHaul experience.

Robert altieri