Aura Spa

Address:	1612 U St NW, Washington, DC 20009, USA
Phone:	+1 202-232-6620
Site:	auraspa.net
Rating:	4.2

Location

Photos 3

Reviews 7

Emily Deer

I went in to Aura Spa for a massage. The actual service was OK - no particular complaints except perhaps better time management on the masseuses part. The spa, however, seriously deteriorated my perception of the service and spa. As a first timer at this gym/spa, it wasnt clear where the spa was located within the building. The gyms front desk staff eventually attended to me to direct me to the spa. I entered an empty "waiting area," two chairs and a water cooler. I served myself some water and looked around, trying to find an attendant or some indication where to receive my service or check in. I walked back out to the gym again to make sure that I didnt need to check in anywhere since, after nearly 10 minutes, nobody had addressed me. Some gym/spa staff did enter and exit the spa, but none addressed me and I couldnt catch their attention when I tried. The gym cashier assured me that I was in fact in the right area. I went back into the spa and walked around a bit, inadvertently entering the sauna area, then decided to stay put and wait for the masseuse. She arrived about 5 minutes after the service was scheduled, even though they request that you arrive 15 minutes before the scheduled service time. The massage room was cold and damp, as some of the spa rooms are in the basement. There are LED plastic rope lights, which provides a very glaring, bright light, even with the other ambient lights turned off. The masseuse did offer a towel to cover my eyes so that the bright neon glow didnt disturb me. The ambient sound system wasnt working, so the massuese put on a Spotify playlist of relaxation music, then put her phone in a glass cup to amplify the music. I appreciated her improvisation, but it didnt quiet work to drown out the noise from the attached gym and hallway conversations. Otherwise, the massage went on without event. No warmed blankets, candles, or aromatherapy - but again, its a spa in a gym, so I didnt know what to expect. When checking out, I had to pay, even though the massage was a gift and the gift givers credit card was provided and charged on the online booking system. The 60 minute massage cost $110. When I reported my so-so experience to the gift giver, he contacted the spa to provide feedback about the service and ensure that he wouldnt be double charged, after the online payment and my in person payment. The spa manager was defensive and unhelpful. Even worse, she said that I had lied to the gift giver, that spa staff responded to me "literally 2 minutes after arriving" and that the spa does not have neon lights. OK - so I googled the name of the lights: correct, they are not neon, they are LED rope lights, ya know, the kind that junior high schoolers might use to wrap around their bunk beds. And sure, gym staff did respond to me within 2 minutes, when I left the spa and went up to the service desks. All in all: Its a spa in a gym. it smells like a gym. It feels like a basement. The service is poor. Definitely not worth $110 + tip.

Zohaib Rasheed

Awful. Damp basement rooms with neon lights that smell my a gym or armpit. Sound system wasnt working. No one was there to receive my wife. Awful. Go there if you want to waste your money and have someone touch you, not massage you. -- Just spoke to the manager to explain the bad experience who was less appreciative of my honest feedback, was defensive, called my wife a liar, and refused to reverse charges for the horrible services rendered. Go to the four seasons, avoid this place like the stinky gym plague that it is.

Weldon Amanda

Juan not only gives great deep tissue massages, but is really good to talk with about weight training - very knowledgeable in health and exercise. Highly recommended, especially if youre actively exercising.

Juan Del Risco

I am very proud to work in Aura Spa I love it. It is a very nice place ,nice people good atmosphere . Thank you Vida . Good bless all of you.

Kerry Webster

I very highly recommend Juan. A true professional.

Katherine Peck

I highly recommend David for massage.

Zack Fransen

Spa-licious!