The Spa at Mandarin Oriental, Washington D.C.

1330 Maryland Ave SW, Washington, DC 20024, USA

Address:	1330 Maryland Ave SW, Washington, DC 20024, USA
Phone:	+1 202-787-6100
Site:	mandarinoriental.com
Rating:	2.5
Working:	10AM–8PM 10AM–8PM 10AM–8PM 10AM–8PM 9AM–9PM 9AM–9PM 9AM–9PM

Location

Photos 15

Reviews 6

Peter Arseniev

Got my mom the "signature spa package" (or so I believe it was called) for her birthday. Having never seen or even heard of the actual place prior to finding it online, I was worried the treatment or service wouldnt be as memorable and rejuvenating as what I was looking for. The website cleared up some of my qualms with elaborate descriptions of their procedures. The signature package was their entry level $300 shebang, and despite it being their entry level deal left my mom STOKED! As soon as I arrived at the front entrance to drop her off she was taken care of by the stellar staff. I didnt even need to get out of the car as the doorman had already greeted her, helped her out of the car, and let me know he had it from there as he courteously escorted her to the spa. Everyone from the receptionist of the hotel to the suave latin masseuse at the spa was A+. When making the reservation I told them what the occasion was, and they even gave her a little gift for her birthday! She came out feeling rejuvenated, fresh, and pampered on her bday. Brownie points for the new favorite son aye.

AlisonClaire Moses

My experience of this gift card given to me from my daughter was FAR FROM what I was promised by your agent, Teresa, on the phone the day before when I made my reservation. First off, I never received an offer of champagne as Teresa said I would nor much less a call from her that she promised she would do by COB on reservation day regarding a complimentary bento box instead of champagne, as I do not drink. I was told the esthetician would assess my skin during the basic facial. Not one word was uttered. She was kind, smiled a lot, but said nothing other than to ask what fragrances I liked. I arrived on time for 1:30 and even called beforehand to say Id be late because I had gotten lost. I expected from your 5 star premium hotel that the standard for out of town guests, first timers, would at least keep the promises that built up my expectations. Are the staff not trained to keep their word? That was not the case. What a sore disappointment of a first Spa experience.

susie braha

Family trip goes wrong!!! We had a terrible experience !!! Complete Rip Off!!! 7 of us arrived for our appt. at 3pm. We were put in a room to fill out forms . They gave us tea and towels.& took our shoes. Then they led us to the locker rooms to undress. This all took about 20 mins. All seemed fine until they proceeded to tell me we all would only get half a massage for the full price since we didnt arrive early enough. No mention of this was made during towel and tea time. When I objected they gave me the full massage and proceeded to give my daughters half the time. Needless to say Everyone was furious. No way Im paying $$$$ plus for craziness .. ...

Anonymous User

Had high tea (actually a dessert buffet) at the MO last weekend. The sweets were tasty, but the service was quite poor. We waited a very long time before anyone came to take our order. The chocolate fountain broke down. All toilets were clogged except one. Staff was not prompt about refilling/re-arranging the buffet. I expect more from the MO. As others have noted, this hotel has a poor location. But the spa area is very nice!

Christina Schwefel

Went with a few girlfriends yesterday for a quick getaway. Two of us had hundreds of dollars stolen from our wallets. This happened while we were in spa services from the locked lockers in the dressing room. The spa reception did not take this seriously and has been of minimal help. Be very careful if you plan to go here!!!

Natalie Pavlova

Ive always had great sevices here. Its true that front desk can be a little stand offish and disorganized, but I like the treatments better than the four seasons in dc. They are very expensive, so hard to do this regularly. Id love to see discounts for regular visits.