On the Go PC Repairs

Address:	20 F St NW, Washington, DC 20001, USA
Phone:	+1 301-358-2270
Site:	onthegopcs.com
Rating:	4.1
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM

Location

Photos 5

Reviews 10

Cade London

First and foremost, Im a gamer. I had a home-built rig that was running close to 158F due to a heat sink issue and the fact that I was constantly overclocking it. Needless to say, my CPU fried (no surprise) and I called On The Go PC Repairs at 5:30 with the slim hope they could get me up and running in 24 hrs. A tech was out to my place in downtown DC in 20 minutes and the PC was picked up and taken back to the shop the same day. By noon the next day, theyd run a full diagnostic on the PC and confirmed that the CPU had fried. Utilizing their network of local stores, they offered to replace the CPU with a used duplicate or a new CPU (I went with used because it was a ton cheaper), replace the heat sink with a really good fan, and throw it all into a new case. While you naturally pay for all your parts, labor fees wise, they come in way below the competition. As far as customer service goes, they were responsive to all of my phone calls, checking to see how the repair was coming along, and, where one of the components they had quoted me for and purchased didnt work out with my rig, they bought an alternative at no cost to me. The PC is working great and Im completely satisfied. The only minor negative point I could bring up would be that the final delivery of the PC was delayed a day, notwithstanding an extra rush-order fee that I paid, due to the initial fan they purchased being oversized for the unit. But, as I mentioned above, they were willing to absorb the cost of the alternative fan because of their mistake and therefore we probably broke even. All said, On the Go PC Repairs an excellent company. I would realistically give it a 93/100 for its willingness to work with its customers, the exceptional knowledge base of its techs, and the willingness they have to go above and beyond to get your PC issues resolved.

Seth Popick

I wish there were an option for "terrible" or "avoid at all costs." I went to On the Go PC Repairs based on the reviews on this website. My computer wouldnt boot up, so I handed it over to them. At the bottom of their service contract it says it typically takes 4 days to complete repairs. After a few days they told me that they needed to order a part. I expected that it would take a few days to get the part. Over the next week I called periodically to check on progress because they never called me. In the end it took 2 weeks to get the part. On the day that they finally got the part they refused to return my calls. Of course, the part did not fix the problem (this was not their fault), and they had to order another part. This time they "expedited" the shipment, but it still took another week. Again, they never called me to provide updates. In the end they had my computer for 3 weeks. If you want to see your computer back quickly or any kind of customer service this is not the place to go.

Janes Dough

So I called On the Go PC repair over a weekend because my pc was experiencing the dreadful blue screen of death issue. I spoke w/ a friendly gentleman who assured me that if I gave his company the opportunity, they would be able to diagnose and resolve the problem. I told him Id already taken the computer to another pc repair shop in the past and they could not tell me why I was experiencing the BOD. On the Go PC Repair scheduled my computer for a pick up the next morning (a Sunday!!). The repairman was on time (and gave a courtesy call before arriving). The repairs were discussed with me and made quickly. The price was quite reasonable. I have my pc back w/o any issues or concerns and Im a happy camper! I would definitely recommend this company.

Enyioha Ike-Amaechi

I paid $550 to repair my laptop after dropping and cracking the screen. So yes it is very expensive. However they do keep you up to date with the status of your repairs so your not constantly pulling your hair out. I cannot speak for everyone but the one downside I had was the time of the repairs, it took about a month. Which is no fault of theirs. Especially when the my device model is not in production anymore. However they worked diligently to provide me with a good fix that I am happy with. with all things considered the time and effort that went into repairing my laptop far outweighed the cost of repair.

Good customer service, good repair work, and fast service. My laptop would not boot up. They diagnosed and replaced the motherboard for $150. Much better price than what Best Buy wanted. Also they picked up and dropped of the lap top. Were very accomodating in terms of scheduling. They are not as good with communicating and contacting you when your work is complete, so I just called them. Also they dont always answer the phone during business hours. But when they do they are very polite and helpful. Plus supporting a local, small, Black owned biz a plus.

Danielle Rothman

I cannot say enough good things about On the Go. The service was excellent and affordable.They diagnosed my computer immediately, called me right away, and fixed the computer overnight. Everyone I spoke with was extremely nice, polite, and professional. They replaced the CPU, fixed a broken fan, and did a deep cleaning of the computer for $150 ($350 less than the price quoted to me by a competitor). Also, they delivered the computer right to my door, so this could not have been more convenient. Im SO glad I found On the Go & highly recommend them.

Jared Holt

I read some reviews circulating the internet claiming this business was a "scam" AFTER the technicians picked up my laptop to repair a keyboard, so I was nervous. But I didnt encounter any difficulties with this business and they completed the repair for a fair price (with included pickup and drop-off). Not sure what those other folks encountered, but I was satisfied with the service I received and the professionalism of all the staff I spoke with.

Peter Bengtson

They make it so easy to get repairs done. Stopped in before work, dropped it off and described the problem. Took less than 5 minutes. Got a call later that day with a full diagnostic report and quote. The hard drive was shot and had to be replaced. They were able to do this in just a day or so and worked to recover the data from the busted hard drive. Communicated everything to me through the entire process and was upfront with any information.

Declan Meehan

Really difficult experience with him. He repeatedly refused to meet me after the repairs he said he would carry out were not completed correctly and my computer still didnt work. I dont mind if something takes time or it goes wrong and something else needs to be tried, but this guy refused to help after the first repairs didnt work and I had to shell out a ton of cash elsewhere to get it fixed properly. Would not recommend anyone use him.

Seamus Mc Creesh

Terrible service, would not recommend. Dropped in my laptop one month ago after being told that it could be fixed for less than $100 in about 4-5 days. 28 days and $175 later my laptop still isnt fixed and I am being refused a refund. I have been told it will take at least another two weeks. A very dishonest, unprofessional business with horrible customer service.