Address: | 5909 Blair Rd NW, Washington, DC 20011, USA |
Phone: | +1 202-759-4120 |
Site: | secureselfstorage.com |
Rating: | 4.5 |
Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–4PM |
MA
Marvin Adams
Let me preface my comments by stating there are a few things in life I have not looked forward to doing. Getting a root canal and standing before a judge in a divorce proceeding ranks at and/or near the top. I could also put moving within that category as well. Besides the usual packing, discarding and displacement, theres another element to moving that sometimes manifest itself -- storage. Early last summer, I found myself in need of a storage facility. And like most folks who are tech savvy, I went to the internet to choose a facility which was near. I actually chose two. Subsequently, I made a call to the first, and due to the manner in which the individual on the other end of the line answered by queries, I made a decision to contact the second facility. Before contacting the second facility, I made a reservation via the internet. Sans phone call, I arrived at the Secure Self Storage facility on Blair Road at approximately 15 minutes prior to the posted time for opening because I wanted to be the first customer. Much to my surprise, not only was I the first customer, but the agent on-duty, Mo, allowed be to complete my application and I was given a unit, all before the facility was "officially" open. I made note of this exceptional quality service, which was indeed above and beyond what I had expected. Subsequently, I have interacted with the entire staff, which includes the manager, Luis, and another agent, Daniel. All of these individuals have always displays the utmost courtesy, professionalism and a willingness to assist. I would not hesitate to recommend these individuals or their facility to anyone desiring of short or long-term storage. If the owner of this facility peruse this review, I respectfully suggest a raise and/or promotion(s) may be the order of the day. Respectfully submitted, Marvin E. Adams
LY
Lydia Borland
I stored my belongings for four months. Secure self storage is clean, the employees are professional. Especially Manager Luis Sanchez and Assistant Manager Mo Rahman. They didnt require one months notice to vacate, just ten days, so I was able to avoid paying for a months storage which I didnt use. one of the best features is the ability to use the truck t o move in, which is free. I was delighted to be able to rent the truck to move out. It was such a relief not to have the added burden of renting a truck from U=haul if I ever need storage, I will use secure self storage again, and I will definitely recommend it to my friends!! thank you
SA
Salif Coulibaly
I have wanted to write a review regarding the positive customer service experience I had with Mo. at this location. On more than one occasion he has proven to be very accommodating as well as understanding, and that is very important when one is in an instance of moving and dealing with storage situations. This is very different from the impersonal experience I have had in the past at other generic storage facilities. Keep up the good work Mo.! A satisfied customer...
ME
Melissa Dillier
Fair rates, EXCELLENT customer service - the manager there actually helped me get down a box (when he walked through to make sure I felt safe, since I mentioned there was a guy hanging out in a unit near mine) and load my car up. He also let me in early one day when I really needed to get in! The only reason I dont give this 5 stars is because the weekday office hours are a bit inconvenient if you work (9-6) , and the gate access is only till 9pm.
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AD Mackins
After being a customer of this facility for three years, I was horrified upon opening my unit yesterday and seeing an infestation of mice. Mice droppings everywhere, inside my boxes, chewed through my documents...they noted that a woman two lockers down had been storing food, which lead to a infestation problem. None of this was disclosed before paying my bill. DO NOT STORE YOUR THINGS HERE
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Jane Anderson
I have used Secure Self Storage-Blair Road for years and have always had pleasant experiences with their managers. They have an easy-pay system online that auto-drafts your account so you never forget when your payment is due. They have carts to help you move your items and everything has a code so only renters can get in so you know your stuff is safe.
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Stacy Smith
I was help by manager Moe . The office was busy and they only had manager Moe working but he smile and said I will be with you in a moment. He was very friendly and show me the correct space for everything in my truck. The place was clean and it also had a bathroom. Great customer service!!!!
TO
Tonya King
Ive had my unit at Secure Self Storage on Blair Road for almost three years. Ive never had any concerns for my belongings. The hours of access to my unit are great. The staff are very professional and courteous. I would recommend this facility to anyone in need of a storage unit.
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John Harris Sr
In last two days I had a wonderful experience and besides getting get deal on a storage unit, but the staff was wonderful also. Then on the day two i was further assisted in turn of Secure Storage offer free rental truck and it was very Priced affordale.
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agyei williams
secure self storage is the best storage, great deals great service. there units are very clean and nice sizes for just about anything you can store. Units starting at 45$ a month you cant beat that anywere in town. Thank god for secure self storage.
MI
Mike Young
I shopped Extra Space and Secure Self Storage I choose Secure because of price and the managers were very helpful plus they have a moving truck you can use to move your items in. place was also very clean
CA
Carol Hart
We have been a customer with Secure Self Storage for over a year. We have never had any problems with flooding or thefts. The staff is friendly and professional. We would recommend them anytime.
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Baile Rumba
I have had a unit at Secure Self Storage on Blair Road for almost three years with good results. It is climate controlled which is nice. The staff have been very friendly and helpful.
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Andrea Johnson
The staff here is very helpful and professional. They always go out of their way to help me out. The facilities are good and offered at a good price as well.
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L Barnhardt
A clean, climate controlled storage facility with competitive rates. The staff provides excellent customer service in a timely manner.
CH
Christina Robinson
Love the staff. Love the prices. Love the security and accessibility of the facility.
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scott g
Friendly staff, competitive prices. They have a moving truck you can use.
CO
Courtney Morris
Affordable, safe and controlled air temperature.
LA
LaDonna King
Great facility and fantastic customer service
A.
A. Norville
Friendly and helpful staff.