FedEx Office Print & Ship Center

150 S State Rd 434 #1091, Altamonte Springs, FL 32714, USA

Address:	150 S State Rd 434 #1091, Altamonte Springs, FL 32714, USA
Phone:	+1 407-682-4440
Site:	local.fedex.com
Rating:	2.6
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 55

Reviews 10

Lloyd Campbell

Tried to ship a package internationally. The first person i spoke with was very helpful. She assisted me in packaging and all the details of shipping prices. When we got to the part of the destination she asked the infamous "Tayo" for help. After reading the other review i decided to play things by ear and not jump to conclusion. I was proved wrong very quickly. Tayo explained that Fedex does not know the addresses of their locations outside of the U.S.A. and that "I" would need to provide the location of the office. How that is possible alludes me. The issue is that many deliveries in foreign lands do not make it to the receivers house (thieves, poor documentation, etc). Its best to send it to the local FedEx facility and have them go in person to pick it up. Tayo did not call for help or attempt to locate the shipping address for the Fedex office at all. After i attempted to search myself i got fed up with his incompetence and contacted the someone at customer service who was baffled. The locations are all in the computer and should be an easy step to complete. Not the crippling mountain Tayo made it out to be. Im never going back to this office. Sadly its the closet to me with 24 hour service, but I cant trust it when members of the team cant even locate their own office locations. This is the second post pointing out the failures of FedEx employee named "Tayo". Be aware.

Neal Ahmed

I recently had a document faxed to this fedex office and went to pick it up. When i got there I was greeted by a slender bald black man in his late 30s. I told him the name of the sender and receiver of the fax. He spent a few moments looking and then informed me that the fax "was not here". I tried to make sure he used the correct names. He simply responded "it isnt here". I tried to explain to him what the fax would look like. He refused to look again and responded once again that it "was not here". After an hour or so of verifying that the fax was sent properly and to the correct fax I was met with the same response. Eventually a new employee entered the store to start his shift and found my document instantly. When I tried to describe how incredibly unhelpful and rude the original employee was, they didnt seem to care at all.I was pretty disappointed in this highly sub par customer service that I decided to read these reviews. At this point I had realized that I had encountered the "infamous Tayo" described in other posts. I can only assume that this man receives complaints on a daily basis and is only kept around because he has forgotten to pick up his paychecks in many years... Ive been to this location many times and never had any problems. However if you enter this FedEx and are met with the distant stare of Tayo...may God have mercy on your soul.

Chuck scales

I went to this location after calling ahead to see if I could copy a personal DVD to another DVD disk. I was told by a girl that it would be no problem. I went there less then an hour late at 4:00 PM on January 18, 2014. At first the employees were too busy talking to each other to even notice I was in the store, until I requested some help. The first employee was a black male who will turn 32 this month (heard this in an important converstion he was having). He said he did not know anything about computers and would have to talk to someone else. The new employee was named "Toyo" or something like that(a bald black man). He said the computer would not make copies. I informed him thatI had talked to a girl less than an hour ago that said it would be no problem and asked to speak to her. He said she had left for the day. He eventually said we would look at the computer. There was a feature that said burn a disk but there was apparently no way to download a disk. He appeared to have no idea how to operate a computer. To make long story short, do not waste your time going to this store, I guess the employees are not paid enough to to work or know what they are doing. Maybe Fedex is saving money by hirng the handicapped.

New American

I go there ounce in a while to print documents for work and usually see the same faces working there. The customer service is terrible. They have a attitude as if you are there on their time and not the other way around. Also very unhelpful. Ask them to assist you with sonething they have a attitude. I ONLY GO THEREwhen i need something bad enough that cant wait because i could care less about a employees attitude that will stop me but from a business perspective they all need a major reality check and attitude adjustment....Other than that its a great business and office environment for the public to access and get things done its just hard to find grateful people these days.

Stephen Schaffer

This location is fine, however the assistant manager Joe is the problem. I have never had a successful interaction or transaction with him. Now when I enter the location and I see him working, I just turn around and leave. Better to do that then have any more issues. He is dry with no personality, he shows no empathy and can never seem to do anything you are in there to do... I feel like he does not want to help an. Everyone else is fine, he is like a piece of gum on a new pair of shoes =(

Chris Diaz

Employees are not well trained concerning international shipment guidelines. Sent a package to China and it has been sitting in customs for over a month due to an error by the agent who packed the shipment. The problem has yet to be resolved and Fedex has been giving a major go around insead of just making it right and getting the shipment delivered. I do not recommend them. The manager Victoria is very difficult to get a hold of and does not promptly return calls.

apple Baby

Awful.......Ive been here for hours. Got overcharged to the prepaid card and now the manager is telling me she cant refund my prepaid staples. I have to spend it here. Theyre not keeping my money. Am I still on earth? Because things are about to get real serious if I dont receive my refund. I told her Im writing a review as we speak and now I got my refund. This place is a joke. The people working her are early whos at most. No wonder.

Spurgeon Brooks

I asked to put a note on my package and the representative handed me a piece of paper and pen and said figure it out. Then I wanted to ship a battery and they said "we dont do that." Clearly a small battery can be sent via FedEx ground. I know the regulations. Great location but inconsistent customer experience

Brandon Swanson

This fedex claimed my I team was packaged improperly and that he would fix it on arrival the part was dented and in non working condition thanks to fedex Ive lost well over $200 wont be bringing my packages here anymore if they claim its improperly packed do not let them package it for you

Alexis Duling

None of their computers work for printing, dont take credit cards. One person is working and youll wait around forever for some help. Even if you email the order overnight and ask for it to be ready at 8am, show up at 8:45, it will not be ready. Might as well print at the library.