AutoNation Toyota Weston

Reviews 3

NI

Nicole Davis

I went to this dealership today to have a new key cut and programmed for our 2010 4Runner. Based on the reviews on Google, I thought this would be a great place to go! Little backstory here-- My dad works for an auto body shop back in my hometown in CO. When I had lost my keys, he ordered a new key for me from our local Toyota dealership to help us out a bit with the replacement cost. The key cost me a total of $141.00. My dad got the key, and mailed it to me. I show up to have the key cut and programmed, and the service guy is surprised and confused that I already have a key (still in the Toyota bag from the CO dealership, mind you). He tells me that they dont know where I got the key, but that they always come pre-cut and that they could cut and program it, but that they would not be liable if it didnt work. He said they could cut it, but only get it "about 95% correct, and that it may not work." I asked why it wouldnt work if it was clearly from a legitimate Toyota dealership. They were so hung up and suspicious on where I got this key from, regardless of me telling them. I decide to go ahead and get it cut and programmed. They tell me that its going to cost me $149.00! Im blown away, but sign and wait for it to be done (2hrs, while they also service my recalled airbags.) While waiting, I made some calls to the Hollywood dealership and find out they only charge $97.00 to program a key. Back home in CO, its $60.00 to program a key. I go back to his office and ask that if they havent already started on the key, Id like my key back and Ill go somewhere else because this price is absurd. Especially knowing, that I have had this done before and it takes all of 10min to stand there and push a sequence of buttons. Unfortunately they had already started on the key, and he asked why I wanted to change my mind. I explained that I had made some calls and checked around elsewhere and that their fee for this simple task was outrageous. He kindly said he wasnt authorized to give that much of a discount to match Hollywoods pricing, but would "see what he could do." After it was all said and done, they did cut my key and program it, and it does work. I walked out paying $108.00, which is still WAY too much. They gave me a $30.00 discount. I have called multiple Toyota dealerships today to get an idea of what other dealerships charge for this and no one is as high as AutoNation. To be honest, I think that it all boils down to the fact that they were so put out and suspicious of where I got the key, that they wanted to change me more for it. They knew this wasnt a fraudulent key, since it was still in the original Toyota packaging, AND I had told them 2x where I had gotten it from. 2 out of the 3 dealerships I had called to get other quotes for this same issue, also said theyve never had replacement keys come pre-cut, like the service guy today had emphasized to me. This was an outrageous price for a task that I have seen done, and completed in 10 minutes. I will not recommend people I know to come here, or have their Toyota serviced at this location. I also wont go back for any service to be done on our cars!

DA

David Ardelean

-- Insecure -- Uncomfortable- Inappropriate- While shopping for a 4 door sedan for my elderly mother, I figured Id show her the inventory available at Toyota, so we entered Autonation Toyota The Haitian Creole sales rep was courteous kind and professional as she socially engaged my limited English mother and presented various options available on the lot. So far so good. When it came to pricing we were asked to wait on the late 40s white collar sales manager with the biblical Jewish name. I asked for the lowest price available on the chosen car, and from a space of agressive insecurity the sales manager began explaining Auto nations statistics. Then he pressed me for the bottom line price of another brand dealership, and after not divulging the information his tone became irate while boasting that AutoNatio can beat any price out there. Next came a comparison sheet of 3 brands of 4 door sedans. It was nice to see on paper what we were thinking in our heada. My mother began asking questions about the warranty vs the maintenance program and the sales rep belittled and dismissed her consistently by repeating she didnt understand this or didnt understand that. I did my best to translate to her, but his agitated tone at cutting us off midway through sentences made my mother feel really uncomfortable. Seeing my elderly mother sink into her seat in confusion, I changed the subject and asked the initial question of a bottom line best offer price for the Toyota Camry. The Sales Manager said he didnt have one and it depended on countless variables such as the make model and accessories of the car, indicating his failure to Hear those details from the Haitian creole Sales rep, myself, or my mother. I asked him to figure it out. When he left, my mother started crying and excused herself to the bathroom. I walked into the glass office where the twisted sales manager typed away on the computer. I thanked him for his time, and asked him for an estimated amount. He replied with a ball park. To confirm I repeated the number and asked "out the door cost?". He twisted his face and Inappropriately said, "Now you want me to calculate taxes and title too?". Walking out, the sales rep asked what happened. Trying my best to exit, I said the sales manager made my mother uncomfortable and we had to leave. I got a phone call from an Autonation where the interviewer listened and stated an internal evaluation process will unfold to address the circumstances. Car buying can be an enjoyable empowering experience where you can learn about the latest car technology and figure out what best helps you and your family. The dealership was clean and the sales rep was friendly and kind. Maybe the sales manager was having a bad day, but it didnt have to be directed toward us. Todays experience was Inappropriate & Uncomfortable. Our family will not purchase from this institution.

HO

Howard Glantz

Its Saturday and their service department opens at 7AM. I had an appointment for 7:30AM to have a tire replaced. The appt was made by service advisor Jose Rivera. He told me he would not be here today, but another service advisor would take care of me. When I arrived, there were at least 22-25 cars lined up, in a single row, waiting for the gates to open and then be checked in. I waited in my car for twenty-minutes...unacceptable. This is a large Toyota dealership and they need to figure out the logistics in regards to checking people in and creating a larger service entrance and drive area. Ill never come here on a Saturday morning again. I did lease my 2016 and 2014 Toyotas here, only because they were the least expensive and my employer offered additional incentives, such as a $150 Mobil/Exxon gas card and a $100 AMEX gift card. This location is thirty-six miles round trip from my home and all I needed was a tire replaced. I had their road hazard warranty, which a lot of other dealers do not honor or you have to pay for the tire out of pocket and seek reimbursement...thats not happening. The service advisor called the parts department to inquire about my brand tire and parts told him they dont have any Firestone brand tires. My car only has 13,000 miles, came with Firestone tires, and the previous service advisor, Jose, called me to tell me the tire was special ordered and on premises as of Wednesday. Today theyre telling me its not here and that the tire warranty company doesnt open until 9AM. The tire warranty is an AutoNation warranty and my tire has a nail in it, with only 13,000 miles on the original tire. Multiple excuses not to take care of me or address this situation properly. They found the tire and I was told it would take about an hour and twenty minutes. This was after the long check in and then I was asked, "you dont want it run through the car wash, do you? Its Saturday and will take a long time", said Yorlian the service advisor. BTW, any good tech can get the car on the lift, the tire off and the new one on in about 25-30 minutes. An hour and twenty minutes is unacceptable and with an appointment this entire ordeal since my arrival to departure will have been over two hours to have one tire replaced. Lousy customer service. My recommendation, go to any dealership for service during the week and arrive early, 15-20 minutes before they open, or be prepared to wait with the soccer moms and arm chair quarterback dads. I shared my story with Hector, the service mgr, he was empathetic, listened to my brief tale of woe, got involved and accepted responsibility for the situation 100%. AutoNation Toyota needs to clone their service director!!! When my car was delivered though, they didnt clean the brand new tire they installed, it was missing it valve stem cover and they didnt wash my car.

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