Address: | 13290 W State Rd 84, Davie, FL 33325, USA |
Phone: | +1 954-424-6460 |
Site: | cubesmart.com |
Rating: | 4.8 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM |
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Drew Kreegel, MD
On July 23, I contacted the CubeSmart call center inquiring about the rental of a storage space at the Davie, FL location. I was quoted 114.00 per month for a 10x5 unit adjusted to $102.60 after a 10% discount "special" for an "indeterminate" time. After going to the facility and doing the paperwork, I was then advised that there was a mandatory $12.00 per month added charge for "Protection Plan 2,000 Coverage". That amounted to $144. per year more at that rate. The company makes money on selling the insurance policies for what amounts to a very high for small space. The important issue is that CubeSmart is MISLEADING consumers by informing them about the forced insurance purchase only after the paperwork process has begun. They are DECEPTIVE and UNETHICAL in their selling practices by not disclosing over the telephone the true full cost of the rental until the customer is there and ready to sign. The obvious advantage to CubeSmart is that many customers like myself dont have the time to spend searching for the best deal and end up renting it anyway. CubeSmart seems to assume the customers are not so smart and that they are doing Smart business. It is now clear why the Public Storage facility directly next door to CubeSmart appeared to have higher rates for equivalent spaces. Shame on you CubeSmart !
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Megan Marchetti
Just left this location and I am amazed how wonderful, quick & easy the process was. Christian was great! Very professional and went over all the details. Christian even walked us to the unit and showed us how much to work the gate. My husband and I just moved from New York and unfortunately we have to stay with family for the next 2 months before we get back on our feet and we have been so stressed. Past few days have been rough and today was a breath of fresh air. Thank you Christian for all your help! 5 STARS!
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Jackie Barrios
As I try to combine 3 households into one after recently moving to Florida...I chose Cube Smart Self Storage to store some of my things...the staff is always extremely helpful, accommodating and pleasant to deal with. The facility and the units are clean and easily accessible. In fact, I am so pleased with the staff and facility that just took a second storage unit for the rest of my things. It was a painless process, thanks to their team!!! JSB
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Walt Foster
I initially had a misunderstanding with the scheduling and move in date of the unit but it was quickly rectified. Manager Courtney Mack was extremely helpful and courteous throughout the entire process; even staying late to accommodate me. He was very professional. The facility was also clean and everything was good repair. I hate having to store stuff outside my home but Cubesmart has always exceeded my expectations when the need arises.
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Anna Negron
The facility is clean and well managed. The units are all walk in and pretty clean, I was impressed, I also did some competition research and Public Storage charged more for the same unit I got (5x5x8). First month free is true, no switch and bait here. Staff was so helpful and courteous. Best facility Ive visited. I am a new customer and Im very happy with the customer service here. Highly recommended this facility.
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Al C
I have been at this location for several years and am continuously impressed with how great the staff is and how helpful they have always been. The general manager John has built a great team and a terrific environment. It is always clean and I always feel my items are safe and secure. I would recommend this location wholeheartedly over their nearby competitor for price, service, security, ease of access and convenience.
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Ms Love
Very clean location, nice and friendly staff. A lil pricey, but worth it. Only complaint is 1st time moving things in I was locked in the storage at 10:03pm. I called the police and was out within 30 mins. Lol Wished the desk clerk emphasized the importance of "leaving" the property by 10pm or had a sign posted. I was under the impression I wouldnt be able to get in after 10pm.
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Tracey Shabazz
John, Sasha, and Chris was instrumental in helping me to organize my completely complicated life. During a very trying time, moved from Denver and a child in the hospital. Sasha found me a storage unit right away. Then when I finished the move Chris help me get another one. Later John help me to consolidate. I am so very grateful to them all
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Steven Boyle
The GM Courtney, was fantastic. I had to get another locker or larger size and it wasnt available. So, he followed up with another client with their reservation that they had. They ended up not needed it which allowed me to get the size I needed. It was profession and courteous. Great customer experience!
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Honiara Barrios
Highly recommend, staff is very professional and courteous. They offer free coffee and they are very welcoming, the facility is very clean and with affordable prices! Im very picky with places I choose and I highly recommend this cubesmart seeing they make the process smooth and easy!!
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Joanis Hernandez
Went into Cube smart and was very impressed. This location was much cleaner and much more affordable then the other self storage facilities Ive visited. I spoke to Sasha, Courtney and Chris and they were all very helpful and knew what they were talking about. I highly recommend.
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Claudia Fernandez
I have had a great experience during my time with CubeSmart, Sasha Sanchez is my point of contact and working with her has been exceptional. Her customer service is off the roof and is so easy to work with. She is great, i would not want to work with any other storage facility.
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Evy Leach
Though I didnt save as much as I thought by down sizing, the place is well worth the money where I felt I was throwing my money away in the other place I had. The unit was very clean and the staff was very helpful. I would definitely recommend this place.
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Raydel Cortina
Great customer service ! Staff opened the door for my mother and I as soon as we walked in. Very kind. Helped us pick the perfect size. It was a fast and very easy process. They have some folks free coffee to. By far best storage store Ive ever been to.
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Sincredible Kali
Impeccable customer service is what I receive everytime I contact this location. Sasha always exceeds my expectations for class "A" service, the facility is clean and the staff is extremely professional. I would recommend this location 100 times over.
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Adriana Bojaca
I highly recommend cubesmart in this location the customer service experience was great very friendly and courteous employees they offer free coffee and water and take there time to show you around and help find the best price for your convenience!
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Jason Nolan
Fantastic Staff and Facility! Always clean and courteous, specifically Sasha and Christian were extremely helpful and accessible. I have used storage facilities in the past and this location was by far the best! I would highly recommend!
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John Rodas
I had a great experience with the 2 representatives assisting me with my storage needs. They were able to save me money and time. I recommend cubesmart for you storage needs. Thank you to Christian & Sasha for all the wonderful help.
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Susan Duque
Christian and the rest of the team were awesome! They were very accommodating, showed me around the facility, walked me through the entry process, and made the delivery of my container to the facility seamless. Thank you!
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Ariadna Bolivar
Excelente atencion, super profesionales en todo recibi una gran ayuda. Los recomiendo 100%
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John Agudelo
This storage facility stands out amongst the others. The service was friendly and expedient and the units were well maintained. I would recommend this location to anyone interested in using a storage service.