Two Maids & A Mop

Reviews 3

JE

Jeff Adams

My wife has cancer and I was going to be bringing her home from the hospital. I wanted to have the house detailed cleaned before she came home. We normally do our spring cleaning around this time every year but because of my wifes health we needed help this year. I tried contacting them for 3 days and finally on Wednesday 9th the 3rd day they called me back. Come to find out I was calling the Pensacola office when I really needed the Ft Walton office. This confusion was due to their web site and I was told that this happens from time to time. I explained my situation to them. I also explainded what areas of the house I would like focused on first to really help my wife out. I was told that I would be surprised how much 2 maids could clean in 3 1/2 hours.They were able to work things around to schedule 2 maids on Friday the 11th. On Friday my daughter had to let the maids in the house because I was gone to central FL to pick my wife up. My daughter left a list of things for the maids to focus on. This list included more items then what I originally talked to the manager about, in case they finished with my list sooner then expected. That evening when my daughter came home from her full time job she was very disappointed in the performance of the maids. She contacted me & sent me pictures/videos of the lack of cleanness of the house. I was extremely disappointed but with me being over 6 1/2 hours away I couldnt do much about it. In a hast my daughter went on line and rated this company a (1) star with NO explanation or giving the maid service a chance to fix things. The manager contacted my daughter after seeing the review. She asked questions and was very disturbed that we were so unhappy. She requested that if we would allow her to come back to our house, she would send a new crew out to the house and try to make things right. She stated that her company had never been rated a (1) and wanted a chance to correct this rating. I arrived home on Sunday 13th with my wife. I surveyed the home and verified that everything my daughter had told me was true. I contacted the manager on Monday morning and texted her the pictures of all of the deficiency in the house. She stated that she was sending her trainer over to the house along with one of the maids that originally cleaned our home. She also stated that she had not charged my CC yet due to our dissatisfaction. The maids showed up on time and walked threw our home with my wife to review the areas that were unsatisfactory. The maids re-cleaned our home and turned a disaster into a success. I would like to thank the manager and the maids that returned to our house to make things right. There are a couple things my wife was told by the returning maids that explained why some of the areas were not cleaned to our satisfaction. 1. They are not able to use anything except a light degreaser and water. (This explained why our sinks & showers were not cleaned to our satisfaction. When they re-cleaned our house my wife supplied Soft Scrub to the maids and they were able to clean the sinks and showers to our satisfaction.)2. They are not able to move items around or use things like Pledge while dusting, sweeping, or moping.

DE

Destinee Hodges

House cleaned on June 26th 2014- Dining room light was broken during sweeping. Company said multiple times they would replace it and has not. My house was cleaned by this company on June 26th 2014- I had them on weekly service. My dining room light was broken in the process of them sweeping which i was told would be replaced. On numerous occasions i contacted the manager Melanie to see when the light would be replaced. On July 10th 2014 i emailed asking when it would be replaced, i got an email response saying she wanted to confirm it was bought from Home Depot and would have me a date by Monday which would have been July 14th 2014. No, it was from Lowes and I never received any information further. My next email correspondence was on July 31st after a poor cleaning i also asked about my light replacement. On August 1st i received a response back to this email this was her response quote " As far as the light, It is ready for pick up at the FWB location, so I will try my best to get it to you today, or at the latest Monday. I apologize that you have had to wait as long as you have. I was hoping to be able to just replace the globe, but could not find one. That being said, you will be receiving the complete light. I would think that you could just replace the globe and store the light til it may be needed, but if not and you need me to get someone to come hang it for you, please dont hesitate to let me know." I never received the light or any rescheduling of follow up. On September 9th 2014 this was my email to them quote " I still do not have the light that was broken in June 2014. I think I have been rather patient as today is September 9th 2014- Please let me know when the light will be delivered or can be picked up from the Destin* store. Also please cancel my cleaning services. Thank you." I received no response to this email, and i know they received it because the cleaners never showed up meaning they knew i had cancelled. The last email i sent was on September 18th 2014 quote "Please let me know in regards to my light replacement which way I need to go. Should I expect it to be delivered to my home or should I pick it up at the Destin Lowes store? This incident occurred in June 2014 at my residence" Which again i never received a response to. I feel this is poor business practices for something that was broken in June 2014 and it is now October 2014 and i still have a broken light fixture, even after several messages confirming it would be replaced. This is what you have business insurance for.

A

Anonymous User

This wasnt the worst cleaning service I have ever had but it surely was not the best. They arrived fifteen minutes later than the hour window they provided themselves with. They did promptly get right to cleaning upon arrival but didnt do as good of a job as they advertise. They even provided us with a list that they didnt complete. They did not touch one ceiling fan or light fixture. They list that separately for all horizontal surfaces but they didnt get all of them either. If they were a little to high to reach they just passed over them. Washing dishes to them is just putting them in the dishwasher, but what if you have dishes that arent dish washer safe? Do you think they asked? No, they didnt and luckily I caught them before it happened. They were supposed to spot clean windows and didnt, they were supposed to change linens and asked in one room and then didnt even bother in another room. They didnt take out all the trash and change all the liners. They did vacuum, but had to use ours bc theirs broke within the first 5 five minutes. Their site says they would bring everything that they would need to use. The big kicker is that they didnt even do all the rooms and their excuse was that they had already stayed longer than they were supposed to. If they wouldnt have showed up late they might have had time to complete the job as required. What they did clean was cleaned well but it wasnt much.

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