Computer Services by KENNY P

Reviews 3

AN

Anonymous Reviewer

When this business was just a few years old, and mister Pollock was the only technician diagnosing and repairing the computers, I brought in a high-end, white box computer system that I personally built myself, using only the hard drive from a previous machine, which had Windows 7 installed (and all of my personal files) on it. The machine worked like a charm with a new hard drive, but could not boot into Windows using the hard drive from the previous machine. Knowing only how to correctly assemble the hardware followed by installing the software on white box PCs from scratch, I could not figure out the problem that ensued when trying to boot into Windows with the hard drive I needed to use; I took the my machine to Kenny P. While visiting the store and explaining the issue I was facing, I provided every detail. Mister Pollock and I communicated using very technical terms, which helped build my trust and confidence in him. He advised that I leave the machine at his repair shop, and that he would be connecting all of its components to a special "diagnosis machine," to make sure that all were working as they should. (Remember, the PC would work with both hard drives, it just simply would not boot into Windows using the original, and all components were brand new, given this was a white box system that I had just freshly built). After two days, I received a phone call from mister Pollock and went back to the store, where I was told that the diagnosis evaluated that my hard drive was broken, (in Kennys words, "it is a bad hard drive."). He also mentioned that all of the systems components (again, brand new, already tested equipment) were working as they should (except this one "bad" hard drive). He suggested I purchase a new one, or he could purchase and install it for me (including Windows 7). I was too impatient and wasnt looking into spending any more money, especially not a new hard drive, since the hard drive that wasnt booting into Windows on the white box system,still worked (and booted into Windows) using the old system I was replacing. Using a bit of extra time, and no money, I was able to find a step-by-step solution, and explanation to the issue (not just, "its a bad hard drive,") over the Internet and resolved the problem. It turns out, when Windows is installed on any hard drive, it binds that hard drive to the original motherboard of the system that it is being installed on. Since my new system also had a new motherboard, what needed to happen, instead, was to backup Windows and the personal files on the hard drive, format it and install Windows from scratch (which does not cost any money, given that nearly all PC manufacturers put a sticker on the side of their systems with your Windows version and product key information) and restore the backup onto the same hard drive. The process (not including reinstalling Windows) took a few hours. Not even mister Pollocks special "component diagnosis machine," nor himself, were able to figure this out given two days. During the exchange Kenny and I had, I could tell that he was well informed and educated about computers. Im more than positive that he can remove a virus, or troubleshoot and repair simple issues such as, internet connectivity, slow PC activity, malware, spyware, trojans, or any other similar virus. I am forced to suppose that this issue was, at the time, beyond Kennys experience level. EDIT: I have modified my rating with this business because, I must be honest, I dont dislike the business as a whole, even though my experience was unsatisfactory with the service provided while my machine was at Kennys shop. This business clearly satisfies its customers, its (at this time) 57 reviews CLEARLY reflect that. Even though I was not satisfied with Kennys service (who is unfortunately the cause of unsatisfactory service during this incident), the business itself has, for sure, moved passed that; growing and expanding at an extremely fast rate, the business deserved a better rating from my end. My dissatisfaction was not the entire business fault.

CH

Christina A

Long story short, while living in California, my son (at the time 1yr old) destroyed my laptop and tore apart my keyboard, on top of all its other issues with it being slow & having viruses. I tried so hard while in California to find a good computer tech to fix my laptop without costing me hundreds of dollars. Since i was unsuccessful finding a good honest tech, my laptop sat around for years collecting dust. The only reason i kept it instead of buying a new one was because i knew sooner or later i would be moving back to Florida, and would be able to bring it to a long time high school friend Mr. Kenny. Holding onto my laptop for so many years payed off more than i could of imagined. Not too long after being back in town, i contacted Kenny and he was more than willing to help me out an fix my keyboard as well as a bad hard drive and all its other issues with my computer. Kenny is more than honest and reliable as a computer guy. Im truly grateful for his services between him and his partner. You cant go wrong by bringing your computer needs to Kenny. I feel like i just walked out of his shop with a brand new laptop that runs super fast, completely updated, and a lovely new keyboard. I would recommend all my family and friends to this man without hesitation. He is good at what he does, and is the most honest, reliable computer guy around. Thanks again for such great service and the amazing job you guys did with my laptop, im more than pleased with the results at such an honest price that didnt cost me an arm & a leg. There will be no one else who will ever work on my computer needs but Computer Services by Kenny P.

NI

Nikhil Maisuria

Whoa! Would you believe me if I told you he fixed my computer without even touching it?!? I called a couple different companies and the ones that answered my question thought I was a genius and understood all the terminology. No, I am not a computer whiz, and dont understand half of what youre trying to tell me. I was about to give up, until Kenny P. He asked me questions and actually made me feel more intelligent and within 30 minutes, not only helped me troubleshoot the problem, said he would make my computer faster and made it twice as fast! A week later, I finally am able to bring him my computer, and he recommends a cleaning (since I have used a gas duster about two times) and pulls out a commercial gas compressed device and blows years off my device! This guy is the real deal! After helping me upgrade my memory and helping me back up all my information to a portable hard drive that I finally was able to get because of Kenny, all for a price I almost felt embarrassed to pay! How can good, I mean GREAT SERVICE BE SO AFFORDABLE?? On top of that, he had a promotion and saved me an additional $20! This guy fixes computers from the heart, not from a textbook, and the quality shows 100% COMPUTER SERVICES BY KENNY P, I trust him with my personal computer, business, friends and family. If you dont believe me, call, and speak directly to HIM! He also has the coolest tattoo of Bill Gates and Steve Jobs if that doesnt prove how dedicated he is! The name says it all, COMPUTER SERVICES BY KENNY P!

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