J & W Auto & Transmissions Rpr

Reviews 8

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Christopher de Vidal

I was stranded on the Interstate, not in my own city, and even so J&W didnt try to take advantage of me. Fair prices on work, took good care of me, and now the car is running great. They diagnosed all possible issues and ordered all possible parts in case it was one part or the other, rather than just order one part and "Oops, that wasnt the problem so we need to keep it another day." They quoted me two prices on two possibilities (and both were fair prices by the way, and both were likely diagnoses) so it was clear they were honest mechanics when the repair only needed the less expensive repair and they didnt try to charge me for the more expensive repair. They even showed me the damaged part, which tells me they can be trusted. Truly they are honest, quality mechanics with good heads on their shoulders. Only reason for less than five stars: It took two days to do the work because they were backed up. Possibly they need to hire more mechanics? Or possibly I just came at a bad time? My mechanic, who is also a small independent shop just like J & W, almost certainly would have gotten that knocked out in one day instead of two. But one can hardly complain when theyre stuck on the side of the road in a remote city :-) Theyre likely backed up because theyre popular, and I can see why thatd be true. They just ought to consider adding another mechanic, is all Im saying. If I could give 4.5 stars I would. Another note: I had to call for updates after some time had passed to know what to expect. Would have been a nice customer service touch if theyd have kept me updated, but even my mechanic doesnt do this, so Im not complaining. As a computer "mechanic" myself, I understand not wanting to stop to make calls or emails with status updates, I just want to get the job done and get it out the door. J & W is definitely recommended. Honest and dependable. I hope I dont need their services again ;-) But if I do, I know right where to go.

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Steve Williams

Recently on a trip from Okeechobee to visit a client in Live Oak, our BMW 325i started making a grinding sound from under the hood. It was apparent that we could not make it home without having it looked at so while I was at work, my wife researched the local repair shops on the Internet and found that J&W Automotive had good reviews. I asked our clients, who are locals, about them and they recommended them highly so my wife took our car to them for repair. They diagnosed the problem as a defective power steering pump and ordered a replacement scheduled to arrive the next day. The pump arrived and J&W installed it only to find that it was a defective part. They contacted us with this information and were very apologetic even though it was no fault of their own and then proceeded to find another part closer to home; even sending their own staff to procure the part so that we would not be further delayed. Our car was ready early the next morning and we were able to return the rental and head back home. I will say that this is one of those experiences that happens to us and, on the surface are seemingly bad, but because of the goodness and honesty of those involved it actually becomes a gratifying experience. It is heartening to find honest folks anonymously and I commend Wade Thomas for his integrity and caring. Hat Tip to J&W Automotive!

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Anonymous User

After a miserable 15 hours of being broken down at 12 am and trying to find a place to take my car, J & W was like a breath of fresh air. They have awesome customer service and really searched around for all the best prices to replace my transmission. All the guys who work there are super nice and knowledgeable about cars and are definitely honest! They even complained to FHP after I shared my horror story of being broke down on I10 and even let me and my friend stay in their office after hours so we werent waiting on the side of the road. Just really trustworthy guys. Id recommend them to anyone and know that youd be just as satisfied! They will take care of you!

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Dennis Clark

We were driving south from Atlanta trying to rushing home on the eve of Tropical Storm Hermaine, stopped at a gas station and noticed the rear end was smoking so we talked yo a local and they refered us to J&W Automotive, so we limped over and they determined that it was a rear end gear box cover that was rusted through in one spot and had no fluid in it! The guys put it on the lift as soon as we pulled in rushed out to get extra gear oil and Jeff suggested they clean it off and seal it with silicone and top it off as to prevent it from leaking the new oil out before we got home. Great fast service and really appreciate thier help to get us on the road ASAP!

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Anonymous User

I was in route from Sarasota to Houston on a Thursday afternoon when my tranny blew on the interstate. No surprise as it had hi miles and I knew it could happen, but wasnt sure what I should do since I was in a vulnerable situation. Anyway, I decided to let J & W do the repair since I didnt want to get towed back to Sarasota. Bottom line, they stayed open 2 hours late on a Friday to get me back on the road and the kicker was that they were $200 less then my repair shop in Sarasota said that they would have charged me. Jeffs an honest guy and a good mechanic. I may never pass through Live Oak again, but I give J & W my highest personal endorsement.

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Reinhart Lerch

We didnt pick this place. AAA did since J&W is AAA certified, so thats where they had our truck towed after its transmission acted up on I-10. Turns out it was our good luck that this was where we were taken. After the J&W guys determined it was the transmission they provided us with each of the repair options and their different costs, then let us decide. We ended up going with a replacement transmission (with a warranty) since the cost for parts and labor seemed reasonable. Have had the vehicle back for a few weeks now and its running better than it has in months.

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John Mays

The Guys at J & W where awesome. I broke down on I-10 and had my truck towed to J & W. My transmission failed during my trip. The guys at J & W had a quote ready for me first thing Monday morning. Resonable price. They had my truck fixed right away, within 3 days. They worked with me on paying the bill, I had to wait two weeks for the money, no problem. they stored my truck without additional cost. Even meet me on a Sunday to pickup my truck since we where from Orlando and had to drive up. Jeff was very helpfull and friendly. Thanks Guys!

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minironHD

Everytime I need anything done, this is the place to go. I recommend anyone who asks for a good mechanic to go here. They are fair on their price, excellent on their service, and number one ... HONEST!!!! I have used them for years, and have always been satisfied. I would only suggest this place to have your vehicle serviced or repaired. If you are anywhere near the Live Oak, FL area, this is the place to GET THE JOB DONE!

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