AutoNation Collision Center Margate

Address:	5355 NW 24th St, Margate, FL 33063, USA
Phone:	+1 954-972-7200
Site:	autonationcollisioncenters.com
Rating:	3.2
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–12PM

Location

Photos 9

Reviews 7

Rudy Infantas

took my vehicle there to replace a rear bumper and exhaust system. there were problems with parts been back ordered, but that is not their fault. what is an issue is the attitude of some of the workers there, specially the guy assigned to take care of my vehicle, Jerry. once they received all the parts, i went to get the car and Jerry was in a rush to get me to drive off. it was already nightime, after a quick inspection i noticed some issues with the paint, we argued for a bit, he said to pick it up the next day. the second day i went, and they didnt do anything but wash my car, i took a closer look and there were clips missing from the bumper, and the issue with the paint discoloration was still there, plus there was now a chip on the paint. they said they would fix it, "again". next day, they told me it was going to be re-paited and it would be ready when i get out of work...nope, on my way there he called and gave me the run around and said to give it another day cause the paint needed to dry. i finally go to pick up the vehicle around 4ish, and Jerry is just sitting in his office waiting for the shop floor supervisor to come and tell him where my car is, i push for him to go look for my car. and i come to find out that my car has not been touched all day. -Jerry had me go pick it up, so they can start buffing and finish the job in a rush. by the time they were done it was already night time AGAIN, and of course all imperfections can be hidden and less visible, and i was worried i was missing something. Jerry pushed me again to just sign the papers and take the car... this time i brought it to the managers attention. he is a nice guy and assured me he was going to take care of me if i saw anything wrong with the paint, he said to bring it back if there was any problems. so i took the car. -this whole time i had asked Jerry to make sure the car was ready, and not to make me waste my time there, but he just failed multiple times. 4-5 days i had to leave work early to pick up my car, and ended up wasting my time... it is disappointing to have to deal with someone that has no drive to do their job...horrible customer service. the customer should not have to go and push them to get the work done, thats why i took my car there, so that i can pick up my vehicle stress free. one day i had to miss an entire day of work to go babysit Jerry and make sure he coordinated a temporary repair of the exhaust... just a big mess. bottom line is: bodywork/paint 3/5 Jerry taking care of my car and me 1/5, i think i ended up pushing my car to get done, i dont think jerry did much but sit on his desk and wait for updates, if there were ever any...

Jennifer Martin

We chose AutoNation Margate to repair our Mercedes C300 as per the recommendation of the Mercedes Dealership. Our rep that we worked with was Junior and he was very good. He was very responsive and would keep us updated on the progress of our car. However, when we went to go pick up our car the day it was finished there were scratches on the bumper and a chip in the front headlight! That delayed our car being ready for 5 more days. That, to us, was unacceptable. It didnt seem like they bothered to rush the repair. There should have been a full inspection of the car to ensure everything was finished and ready prior to having us come. Its quite obvious the car was bumped up after the initial repair work was completed. We then had to leave work early a 2nd day to then go get the car. We asked AutoNation to pick us up from work because we couldnt leave early again and they said we were out of their 10 mile radius policy ( we were 15 miles away). They did offer to tow our car at their expense to our home due to the inconvenience, but after our initial experience of scratches on the car we wanted to inspect the car ourselves before paying the deductible. Overall we were not too impressed with AutoNation Colllision Center Margate and I would not be so quick to recommend them or use them again.

sophia march

Unscrupulous and unethical company. Run dont walk. MVA on 3/2/16 car towed to autonation who is contractor with my insurance company on 3/4/16. Received call from (Bill Z) 3/8/16 informing me that he thinks my car will be a total loss, when asked based on what evidence he states his experience and experience with the insurance company but the final call would be up to the insurance company. However, it took him two weeks to complete an estimate and only after calling him and the insurance company who admitted it should not have taken this long. When he did submit the estimate it was hurried and falsified. Not only was I traumatized by my first accident but was also traumatized again by autonation. I did remove my car from their establishment because my conscience would not allow me to trust anyone there even after the regional manager admitted they dropped the ball and they would pay for my rental.

Anton de Freitas

This was the worst experience. I had a damaged front bumper. It took almost 2 months for me to get me car back. For the first 2 weeks I could not get in touch with anyone and no one reached out to me. When I did manage to get the guy dealing with my car, I was promised the following week and he promised to reach out to me. He did reached out to me. When next week came, no car. On call was made to me, I had to reach out to Toyota. I was then told the following week. This pattern continued for a month. At the end of it no one even said sorry for taking this long. They dont seem to care. I personally will not use their services again.

Bryan Morrison

First time customer and both the collision and service depts were excellent. The collision rep Alina was courteous and very helpful. The new body work improved my cars look 3x. Handled the insurance supplements timely. Yorli in the service dept kept me informed and communicated with me both good and bad news. Ill continue to use this facility for servicing my vehicle as it needs it. Nothing negative say on this trip.

Kirkpatrick Binns

I was the victim of a recent accident and the service provided by Autonation Margate was exceptional. My contact Bill was understanding and kept constant contact to report finding and status updates. When an office visit was necessary, the wait time was short and Bill was very responsive. Overall, Im very satisfied with the service and would definitely use their services in the future if the need arise.

Kristen Galvan

Gus and Julia demonstrated excellent customer service and follow up. We needed a new bumper and the work was quality with a quick turn-around. Our rental car was across the parking lot at Range Rover, which made the entire process easy and convenient. I would recommend Gus, Julia and Auto Nation to friends and family! Excellent experience!