U-Haul Moving & Storage of Melbourne
| Address: | 438 N Harbor City Blvd, Melbourne, FL 32935, USA |
| Phone: | +1 321-254-7933 |
| Site: | uhaul.com |
| Rating: | 2.6 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 12
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Dustin Hoffman
When I was getting ready to move, I called the store directly to get some basic information. The employee I spoke to was very helpful and answered all of my questions. About 1 week before I moved, I went to the website and reserved a 17 ft. truck. I put in the date and time I needed the truck, and received my confirmation info. The evening before moving, I went to the store to pick the truck up, and my experience was different.The employee I spoke to inside the store was not very helpful at all. I gave him my confirmation info, and he informed me there were no 17 ft. trucks available, even though I specifically reserved exactly that. He asked me if a 14 ft. truck would be alright, and since I arranged for several friends to help me move, I didnt really have a choice in the matter. Any truck was better than no truck at that rate. I would have given a 2 star rating for the store, but I gave 3, b/c the same employee was at least a little more helpful when I returned the truck. Instead of charging me the full amount for mileage ($/mile), I received a slight discount.
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george guccione
The poorest run establishment I have ever encountered. The manager Tony Mcart is terrible as well as the entire "new staff" the old staff has expressed there concerns to me several times and clearly are no longer there. I had an employee tell me "I screwed up by using there online service" I get charged for every mistake they make. the list is endless due to how often I rent from them. I assure you I will never step foot in this location again, and I advise the same to anyone. to be honest the entire Uhaul company is terrible, no customer service whatsoever, very disappointed for the last time update a week later I had the manager of this location admit on a recorded line that I was in the right and he was in the wrong. Still no correction to my bill, still no call,text or email from anybody in the corporate office, this companies customer service techniques is to blame the customer and accept no responsibility whatsoever. I have never seen such an unprofessional establishment. highly disappointed.
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Robert Neal
Im being generous with this rating because of the scheduling conflicts (2) and the long line issues that others have mentioned here. Not sure if they are under-staffed here or need work on efficiency. Either way, if you have time to wait a bit, I would say it is worth it. I needed a 2" trailer hitch and light wiring job done on my new 2017 Honda CR-V. After the install date had to be moved a couple of times, the installer came in on Sunday and performed the work for me because I was in a bind and had to leave town asap. The work was done properly and relatively quickly. It looks great and works great. Again, if you have time to deal with the delay(s), odds are, youll get your hitch installed to your satisfaction.
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Brian Franzmeier
If it wasnt for the manager Id of never gotten my boxes. I stopped by to purchase boxes. It was the third time I had stopped that week. Each time I stopped in, there was a long line of people. I live 1/2 mile away so it wasnt that big a deal. I could stop by another day. I didnt want to stand in line for a half hour or more, just to buy boxes. As I was leaving again, the manager ask if he could help me. I told him my story about how this was my third try to buy boxes. He helped me on the spot. He took my order and checked me out. I wanted to say Thanks again! P.S. You need more help at your store, your loosing money with people like me leaving frustrated.
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Karen Jacobs
I called simply to make an appt for a hitch installation. I have two friends who both had their hitches installed here. The first time I was hung up on. Both times each person said "give me a couple of minutes" and put me on hold. The second time I was on hold for 15 minutes and I got to their sales and service recording over and over while I waited. If service is this bad just to make an appointment, Ill find someone else. You cant run a good business by treating your customers like this. If you are busy, say so and get back to me, but dont leave me wasting minutes on my phone, getting nothing done.
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Vanessa Steele
When I arrived, their system was down. I was forced to pay by check or cash. I decided to write a check instead of getting cash because the line was out the door nearly 7 out... and ONLY ONE employee. It has been a week and I have yet to be refunded!!!!! Due to the circumstance, the ONE EMPLOYEE was fine but UHAUL itself as a corporate and how they handle their refund policies are awful!! I would have wrote two checks.. the amount for the deposit and the cost to rent but that was not allowed!! What can you do to improve for the next customer.. refund their money sooner.
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Jo J.C.
The employees here are nice and helpful. Although they can get pretty busy and have longer wait times, they do what they can to provide service in an ALMOST timely manner. HOWEVER, if youre not ok with going back to your storage unit a week later and finding roaches the size of your thumb crawling and jumping around, this place is not for you. Also they claim the storage units to be "climate controlled / air conditioned" but I dont think thats totally accurate. Specifically due to the giant roach problem, I will be removing my items and finding a better option asap.
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Carlene Schlebus
When I got there for the scheduled appointment for a hitch install at the time I was told, they said I missed my appointment and there was nothing they could do(said it was my fault). The women clearly told me she could not get me until later because they were heavy booked all day(I would of loved a early appointment). Low and behold, I was put in the computer for early afternoon and was never called. The lady also told me it would take 45 minutes, and the tech said 2 hours. Very disappointed and bad customer service.
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Jason Hensley
After waiting more than 2 hours before they tell me itll be another 2 hours to finishing installing a hitch, that I had appointment for.... I reschedule..arrive 10 min early.... And the employees cant even start work 20 min after a scheduled appointment.... If they hadnt been the cheapest place around to get it done... And I HAD to have it that day, I would have left.... I debated paying more and waiting none the less....horrible customer service.....
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Don Shade
Customer service would not even acknowledge my questions about trailer hitch installation for my vehicle. She just continued to up-sell me. Im not sure I was talking to a caring empathetic person. She may have been an android from planet U. So weird.
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Neil Migala
Customer service at this place is a complete joke. and its even worse when you call 1-800-Go-U-Haul. This company should be ashamed to consider themselves in the customer service business
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Thomas Reardon
The service is terrible. I went in there to ask access to my ubox and the guy said i dont know what other way to explain this to you i cant help you. Like how rude.