Foundation For Hair Restoration

Reviews 3

LU

Lucia Fox

Its been just over two weeks now since my procedure and I am feeling great and wishing that I could fast forward to about 3 months from now....let me sum up the experience so far: The procedure went very well - I was "out" for most of it, and nothing hurt at all. When all was said and done, I had two gorgeously shaped, evenly balanced eyebrows, with Dr. Epstein having adjusted the slight shaping and level imbalance of the tattooed eyebrows that I already had. I did also have a lot of bruising all around both eyes, but I expected that since I bruise like a banana. I was fortunate enough to be able to stay home for the next 10 days after that, working from home and generally taking it easy and healing. I followed the post-procedure instructions to the letter, not even daring to wash my hair, lest any water spill onto my brows. About 7 days post-procedure, the flaking off of the crusting/scabbing began and more and more eyebrow hair was revealed... by 9 days, I was looking at a "clean" set of eyebrows that were so naturally and beautifully shaped for my face, that I realized that this was the way my brows and face would have looked had I never taken a tweezers to them so many, many years ago...I truly believe that Dr. Epstein gave me my own looks back and for this, I am very, very grateful. I also have to thank Linda, who did such an amazing job with the placement of the eyebrows - very nice and natural. Another nice thing is the fact that the color of my brows is just right - it is my own hair color and not the color of a tattoo or eyebrow pencil. Close to two weeks post-procedure, the transplanted hairs started falling out, as predicted, so while I was sad to see them go, I did not freak out - Dr. Epsteins written information on "what to expect" is so crucial to keeping a patients anxiety in check. Right now, there are several scraggly patches/lines of transplanted hairs still hanging around, but for the most part the eyebrows are gone again....this is why I wish I could fast forward 3 months, when hopefully, I will start to see the new growth coming in. My brows look a bit funny and "off" now, with the pale tattoo lines still showing, the intermittent scraggly hairs and the shadow of the transplant line above my right eyebrow (this is the one Dr. E. adjusted a bit higher than the existing tattoo), so I am using eyebrow pencil to adjust this current odd look. I am following the new brow line that Dr. Epstein created, so even the penciled-in eyebrows look better than the tattooed ones! So, there you have my happy tale...I am so very, very happy that I had this procedure done and thrilled that I chose to have the very best doctor perform the procedure. Of course, I do have to wait to see what happens over the few months and over the next year, but I have every confidence that my eyebrows will grow in and do so beautifully!

GW

Gwen Leonard

I am a 35 year old woman who once had naturally thick eyebrows before she went tweezer happy. As was common back in those days, fashion and a lack of guidance caused me to make a few unwise beauty choices. My eyebrows suffered, not to a disastrous level, but enough to make me self conscious. I stumbled upon the eyebrow transplant procedure a couple of years ago and researched it thoroughly. As I work as a housekeeper in London and on a very moderate income, I didnt take to such a procedure lightly. My research and thought process were pretty rigorous, as frankly I dont have the money to mess up. Dr. Epstein and his team were by far the best choice I came across. The first port of call - the website - was full of information and even fuller with photos. And of course, with aesthetics, pictures speak louder than words. The pictures also gave the case histories so you could find your same type of patient which was beneficial to my research. The second port of call was my meeting with the lovely Dan whom I met in London. Dan explained the whole procedure from beginning to end in great detail. Being able to put a face to the clinic was hugely important to me, especially since its medical related. Once I booked (with a later change they were more than helpful in accommodating) the week finally arrived when I flew to Miami. Contact was made in the days proceeding to confirm everything which was a nice touch. They also have a taxi service they use from the local hotels which really puts one at ease, especially for those who are not from Miami. When you arrive at the clinic on the morning of the big day, you get the distinct impression that this is a tightly run ship, which I mean in a complimentary way; everybody has their role, their place, and their job which they execute with professionalism and warmth. Once you do the paper work, order prescriptions, lunch order etc, you finally meet Dr. Epstein. Hes a lovely man. What I particularly liked was the ease of it all. Dr Epstein knows his job inside out and theres no faffing around. He straightaway saw the ideal eyebrow shape for me which was bang on with the pictures I showed him on my iPad. He and his colleague then drew my eyebrows on and spent quite sometime winking from side to side to get the shape spot on. After that, it was all the medical. Hair brushing, medicine taking and ... the grizzly stuff. That thing they do on the back of your head and that thing on your brows. They were so gentle, calm, caring and adept, I cannot stress enough. Talking me through, holding my hand, smiling down whilst doing their job. It was a 5 star service from the beginning to the end. I am just under 4 months in and am starting to see my new signs of growth! I havent looked back. Thank you Team Epstein!

DA

Damian Pardo

I have worked with Dr. Epstein and his office for over 10 years. I believe he is a talented professional. However, over the years I have thought that the professionalism of his office and the experience as a client has slowly deteriorated. On my last experience, I had three, consecutive follow up visits rescheduled - all due to "the doctor has a surgery". A fourth, and the final time I rescheduled, I waited for over an hour until I had to leave without being seen due to my schedule. I let office staff know along the way to no avail. At various points, I was approached by other staff people selling ancillary products, but never addressing my basic need for a follow up. And ultimately when I complained, I was told that my experience was unique and never really happens to others (doubtful). I was also made to feel like I was to blame for these issues, since I had missed an appointment early on (while I might have cancelled late - I would never not show up). So, essentially, I believe Dr. Epstein is a skilled, talented professional who unfortunately is too scarce to provide sufficient value from a client perspective. I complained to the "intake coordinator" and office manager - and there was never any attempt to authentically address my grievances, which is actually shocking in todays service environment. I would still rate Dr. Epstein a B, the procedure overall a B-, the general office staff a C and the overall experience a D. This is my first negative review online, so I am not someone that takes these postings lightly. I would encourage people seeking to do business with Dr. Epstein to look for the kind of practice he had when he began his career. Clearly, growth and the focus on revenue has significantly deteriorated the service experience. =============== Continued Below After Being Contacted by Dr. Epstein Dr. Epstein contacted me based on the review above. He sincerely apologized for the experience I had and convincingly applied corrective measures within his practice. I was impressed by his genuine concern for the reputation of his practice and for my care. I chose to leave me original review "as is" because I believe the best outcomes, are these - ones where you know things can and often will go wrong, but at the end of the day, you also want to know that the owner will take ultimate responsibility and correct the situation. I have chosen to continue with Dr. Epstein as my specialist, and I, admittedly, have new respect for him and his practice.

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