U-Haul Moving & Storage of Greater Miami
| Address: | 1000 NE 1st Ave, Miami, FL 33132, USA |
| Phone: | +1 305-358-9291 |
| Site: | uhaul.com |
| Rating: | 2.8 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 6
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Steve F
My friend’s truck was towed from this Uhaul lot on December 18, 2016, but it turned out that Uhaul did not call in or authorize the towing. The Uhaul employees were somewhat helpful, but I suspect that there is an illegal towing racket operating in their lot and probably other lots in the area. If your vehicle was towed from their lot, please read on... Based on our recent experience, we believe that King’s Wrecker Service and Mr. Carlos Espinoza (of Carlos Private Transportation Services) are involved with an illegal towing racket. When my friend’s vehicle was towed on December 18, 2016, we got the police involved and got the vehicle released without having to pay anything. On that day, my friends and I parked in the Uhaul parking lot at 1000 NE 1st Ave, Miami, FL 33132 and went to breakfast at All Day Café next door. Upon returning to the Uhaul lot, we found his truck was towed. Immediately, a suspicious man (Carlos Espinoza) pulled up in a Toyota 4Runner (License Plate # X87IE) and asked “Was your vehicle towed?” and then he offered us a ride to the towing company. Initially, we passed on the offer. But upon doing some research, we discovered that Uhaul did not call in the towing, even though they had sole ownership of the parking lot and no towing company has a contract with them to tow vehicles from the lot. We called the police and the towing company that Uhaul normally uses, and neither had any record of the towing. The Uhaul employees agreed that something fishy was going on, because only they should call for a towing on their lot. An employee also told me that the suspicious man (Carlos) was often seen hanging around the lot and in the nearby corner bar. We were able to track him down and he again offered to take us to the towing company. This time we accepted. (I wouldn’t recommend this for others; I’m a Green Beret.) Carlos tried to act as though he didn’t know where the vehicle was towed to, but it became evident that he knew exactly where it was towed. He took us to King’s Wrecker Service, which had the truck. The employee at King’s Wrecker Service claimed that they had a contract with Uhaul. However, he did not have access to this contract to show us, and Uhaul managers refuted that claim. Furthermore, Uhaul always uses Torres Towing, not King’s Wrecker Service. When I explained that the truck was illegally towed, the employee still refused to release the vehicle. (We do not dispute that we wrongly parked in the Uhaul lot, but it was clear that the towing was not called in or authorized by Uhaul.) At that point, we called the police. When the police finally came and got both sides of the story, they ordered the vehicle released without payment. One of the police officers actually encouraged me to write this review, to hopefully help other victims of this illegal towing racket. Unfortunately, this series of events cost us most of our Sunday. For this series of events, we believe the illegal towing was orchestrated by this Carlos Espinoza and King’s Wrecker Service as an illegal money-making opportunity, and we are sure that they exploit others as well. If you suspect that your vehicle was illegally towed as well, I encourage you to call the police to have it released, and then to write a similar review or even to initiate legal action against these scam artists. Unfortunately, that can take some time but it is worth it to save your money from a scam, to make a stand on principle, and to hopefully discourage others from getting exploited by this illicit towing racket.
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Javier Carabeo
Avoid this place like the plague and find a different uhaul rental center or storage unit. My experience with this uhaul centers customer service representatives, truck rental and storage units was unacceptably terrible. Honestly, I dont know where to even start. My reserved storage unit, advertised as 5 wide, ended up being a mere 3.5 wide, causing me to have to reserve two units at three times the total cost of my original storage unit. None of the storage units in this building match the advertised dimensions. My truck was driven a total of six miles with no change in the fuel gauge, only to be charged $40 in fuel the next day. The customer service representatives, aside from being completely unhelpful, shut down the storage buildings elevator promptly at 5pm knowing myself and several others were still in the building, causing three of us to get stuck in the elevator for 15 minutes until we could reach uhaul via phone. I have rented from many uhaul centers in the past, and I have never experienced anything close to this level of incompetence. I unfortunately have to leave my belongings here for two weeks. After moving my things, I will never step foot inside this facility again. If zero stars was possible, thats what theyd get.
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Ingrid Osorio
WORSE EXPERIENCE with Uhaul. AVOID this location. I was trying to return a box I DID NOT use and the guy did not want to give me the refund claiming I used the box. He told me to email the manager Hector Garcia and while I was doing this in the parking lot they closed the gate and left me inside the facility without checking anything and I was stuck in there. The emergency Uhaul line completely USELESS, a girl was "helping me" and in the middle of the call she transferred me to another department and hanged up. This happened twice!! The only way I could leave the parking lot was through a little hole behind a tree but I ran the risk to damage my car with the sidewalk.The next day the manager said he would give the refund like he was doing me a favor, when I did not use the box at all. When I called him to complain about my experience his response was that I was able to leave the parking lot.
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Anonymous User
THIS BUSINESS IS VERY UNPROFFESIONAL. Reserved van on phone to move couch to friends house. While waiting for bus called to see if I had deposit. Went back home to get deposit. Got on bus and got to uhaul 30 min later. Im in U-Haul, don;t have credit card i used to make reservation. No van and they cant help me. Neither representative told me what I needed to bring with me when renting truck. No manager around to help with situation. Oh well attitude with the two shorter guys I talked to. So now im on bus back to beach with nothing. update #2 reserved online again for next day, showed up with credit card, id, birth certificate, passport and cash. they dont take prepaid cards or cash deposits. no other trucks avail. once again left with nothing.
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Anonymous User
This business is not professional. They were scheduled to deliver an U-Box at 10am. After trying to call them from 10:15 to 10:45 (which they never answered the phone). They finally called me to tell me they were going to be another 2 hours before they would get there. When they finally arrived with the U-Box the manager failed to bring the paperwork. Calling 45 minutes after you are suppose to arrive is unprofessional. I have also tried to call this place about 20 times, out of 20 times they have only answered their phone once. I will not be doing business here again, and do not recommended anyone else do business here.
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Joel Hanley
Not in the best area but they had what I need and were fast. The reason for only 4 stars is when I booked the truck online it said they had off hours pickup and I could get the truck at 8 AM even though they didnt open until 9 AM. I booked on Tuesday, planning to pickup on Sunday. Saturday morning I get an email (luckily I saw it) that my reservation was moved to 9 AM, when I called and asked why I was told they dont do off hours pickup there. I had movers showing up at 9, thank God they were good and fast or uhaul would have cost me an extra hour for the movers due to their website being wrong.