Master Car Care Inc

Address:	316 Maguire Rd, Ocoee, FL 34761, USA
Phone:	+1 407-877-3469
Site:	mastercarcareocoee.com
Rating:	4.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–1PM Closed

Location

Photos 7

Reviews 7

Garbear Fitness

Took my car in for an alignment. Got my car back after a few hours, and it felt the same: wheel pulling to the right and when held at center, drifting to the left. Also vibration at high speeds above 50. Brought car back 2 days later. Claimed they checked it. Car still drove the same. Gave it about 1 week, and then called again and said this work needs to be done right. The car feels the same. Shop owner? (Danny) said to bring it in again. At 1 pm. Sat and waited for 3 hours. Finally told him i need an appointment time because I cant wait here all day. He sent one of his mechanics to ride in the vehicle with me. The mechanic saw wheel pulling and car going to the right. He stated that it was "tie rod or control arm". Spoke with 3 other mechanics about that, and they told me that if there was an issue with the suspension, 1, they should have seen it when they put it on the lift and 2, alignments wont be done by any shop if there is anything wrong with tie rods, suspension etc. Took it back and told the shop they were liars and asked for a refund. Danny then debated with me stating it was probably tire pulling or camber or suspension. And that he put it on the lift twice. So he got in car and drove it. I have brand new tires on vehicle, and it was pulling to the right before the tires were changed meaning it wasnt tire pulling. I told him if he knew that it was suspension or camber, why was my car put on the lift twice and no one could see that? Meaning it was never done, and falsification of work occured. He then said "oh, youre right". And gave me my money. If he is giving me a refund, vs trying anything to keep customer happy, he admitted to the work not being done. Also took my car to a tire shop and got alignment done next day. Never bringing my car here again!

Ian M

Let me say, their prices are amazing! But.... They took 2 days on my truck to get a fan, PCV and plugs changed. They misquoted the time it would take and I needed my car for work that day. So if you do drop your car off, unless its an oil change, plan on leaving it there for a day or 2. Danny was a super nice guy and his son was very helpful and accommodating. When I got my truck back, the windshield wiper wire was left unplugged, so I had to take it back... and they took 30 minutes to get to my truck, but fixed the problem in 2 minutes. The truck also has engine hesitation, which was not an issue present before I brought the truck in. Its so bad my engine has started to idle rough at stop signs and stalls (its a manual) because it takes so long for the engine to actually go. Im thinking one of the mechanics did not attach a vacuum line properly. I have it at my regular mechanic today to get the problem resolved. Danny did say this was a present issue when he called me to pick it up- and I didnt realize it was that bad until a few days after. Ive given up bringing it back because it takes too long for them to address the issues. I cant recommend these people at all- it seems they are too busy to handle the amount of business they get. Their prices are great, but as someone who values his time, I would rather pay a little bit more, for faster service. They also left my car with engine hesitation and an unplugged wiper wire (later fixed), so it seems they arent great at reassembling things either.

Anonymous User

I live right around the corner from Master Car Care and have been taking my car there for several years. My car is 11 years old and has the typical problems of an older, well-used automobile. That being said, Danny has always accommodated me and explained thoroughly the repairs he was making to my car. Several times I have asked him to itemize his recommendations and prioritize what work he believes I need done. He has always been patient and attentive with this request. Ive had Danny evaluate my car several times for a weird noise the car was exhibiting or the "feeling" of driving experience was off. Hes never pushed any solution or charged me more than minor repairs on this. I dont get the sense that hes ever charged me for more work than necessary or contributed to my cars problems, contrary to Joeys experience. I trust Danny with my car - hes always respectful and conduct due diligence before working on my car. And the repair work has been great...Thanks Danny!!

Larry Rampersadsingh

Master Car Care is not accurate in his diagnosis off your vehicle. First of all when you get there if you have an appointment or not you have to wait at least 45 minutes before he could attended to you. When you arrive at Master Car Care first of all he dont greet you at all or even say hello to you he just leave you there until hes ready to attend to your vehicle. Second when you ask him for a quote on the job on your vehicle he always quotes you less than the course and when he completes the job its $100 more. And when you inquire about the quote he give to you he says he forgot, he works for a dealer from the auction so he do not have time to spend on your car and when his technicians make a mistake on your vehicle and they does something wrong he defends them and denied the wrong they do and blame it on your vehicle coursing you more money to repair your vehicle because you gotta pay for their mistakes. And when you question it he gets

Michelle P.

I dont recommend this place at all!! I took my Jeep over there because it was overheating, I left it over night and I was told I have a blown head gasket and it would cost me $2000. To fix, because my whole engine would need to be replaced. I argued with him because there was no other signs of such an issue, no water in oil, no white smoke, etc. Yet he insisted he was right.. I had the feeling he was trying to take advantage of me because Im a woman, then quickly realized Im not stupid. Needless to say, I took it to R&D in Winter Garden and guess what.. it wasnt blown head gaskets and Ray at R&D made sure by doing multiple tests and found the real problem, fixed it and my Jeep is in perfect working condition now!!! ALWAYS GET A SECOND OPINION AND DONT TRUST THIS PLACE!!! I HIGHLY RECOMMEND R&D TRANSMISSON IN WINTER GARDEN!!!

Mauricio García

Best mechanic in Central Florida, The owner "Danny" , his son and all the master car care TEAM is very knowledgeable, honest, professional and they definitely take care of the customers. La mejor Mecánico de toda la Florida central. El Dueño Danny, su hijo y todo el equipo son muy honestos , profesionales y ayudan a sus clientes.

Brandi McMurtry

I love Danny and his team! They are extremely busy, so you have to be patient. But he works with you to help you out when there are time constraints. He has ALWAYS given my family and I the best deals around and he never has tried to upsell anything. If the mechanic notices something that needs to be done when working on my car, Danny tells me about it, gives me a quote, and then tells me about when it needs to be done by but never tries to force it on me. Such a great place to go.