Service King Collision Repair of Oldsmar

Address:	3888 Tampa Rd, Oldsmar, FL 34677, USA
Phone:	+1 813-855-7066
Site:	serviceking.com
Rating:	4.5
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 10

Reviews 8

Martin Bollinger

Now Service King - new name with the same terrible staff from two years ago. Creative showed promise: recommended by State Farm as being THE Jeep Wrangler experts in Tampa and by a friend who had work done to his Porsche many years prior. my experience was the exact opposite of my friends. for my repair, Dave Bailey was terrible about meeting the deadlines he promised, terrible at updating me on progress, terrible at listening/understanding my issues with his staffs awful repairs, and fought me so hard to deny his/their incompetence (twice) that i gave up and negotiated with State Farm to allow me to complete the work myself ...luckily, i was smart enough to start keeping detailed notes/pics at the first sign of problems. the first time i went to pick up my "finished vehicle," i found: new windshield had a large chip in the middle of the passengers view; body panels not properly aligned; replacement door damaged (salvaged/used, but not inspected prior to paint); fisheye paint on a panel; a dent in a panel that did not have a dent prior; panel repainted, but not repaired; door seals not reinstalled; damaged parts that had not been replaced (hood hinges and roll cage - the reason the aforementioned body panel alignment was off). Dave denied all issues except for the windshield chip and continued to make sorry excuses until a State Farm rep stopped in to see the repairs. i later concluded that Dave assumed i hadnt a clue about this sort of work and that i had never turned a wrench in my life. i believe he thought he could talk his way out of doing the work over. frustrated with his attitude and total lack of empathy, i wanted to take my Rubicon elsewhere. State Farm convinced me into reluctantly giving Dave Bailey and his guys another chance with the promise of their best work ever... the second attempt: hinges were bent back (totally ridiculous and completely inaccurate) rather than replaced, so body lines were still not true; only a small part of the roll cage was replaced when the main part of the roll cage had been tweaked nearly 1.5 inches; cross-threaded bolts (3 total - inexcusable); convertible top installed incorrectly and parts missing; primer showing on fender due to possible masking mistake prior to paint. this time, State Farms district rep had been sent to check Creatives repairs and agreed that the results were unsatisfactory. i took the vehicle, completed the repairs myself, and was reimbursed for parts and labor by State Farm. Creative had the vehicle for about 3 months. the project was on hold at one point because Creative could not locate one of the replacement parts. so i took it upon myself to source the part and get reimbursed - it only took a couple of hours. "20 years of experience" and he was asking me for tips on acquiring parts when i delivered it to him. there were several times he would call to ask me questions a second (and third!) time because he forgot the answer and didnt write it down. bottom line: Dave Bailey no longer takes pride in a job well done.

Amanda Fernandez

My car was in an accident, and because Creative Body had 5 stars and was recommended by State Farm, I brought my car to them. After 3 weeks, I was told that my car was fixed and ready to go. When I came in to pick up my car, the paint was chipped along one of the doors, one of the windows would not go up or down, the bumper was not installed properly, and my stereo was broken. I was then told I could leave it there for additional repairs, which is upsetting seeing as I drove an hour to pick up my allegedly finished vehicle. The body shop then told me that the stereo was not their issue/fault and they would not repair it. In my experience, if you break something, you should fix it or cover the expense. My stereo worked perfectly post-accident and the 6 years prior to that that Ive owned the vehicle. So now, I have a car that plays no music. I would not recommend this body shop to anyone, as they are not trust worthy with your vehicle in their hands nor do they inspect their work prior to giving you the green light to come pick up your car. If you care about your vehicle, there are several better more reputable places who would be glad to fix your vehicle and not break things along the way.

Jonathan Dickson

I damaged my Ram 1500 and had to get the front bumper, grill, and a few other things replaced completely. Took it here since it was close to home. After going through everything, I was given an estimate of $3,600 for the repair. I was paying out-of-pocket, so not too happy about it, but the price was appropriate for the work needed, so I approved it. A few days later, they called me back to say the repair was almost complete, and that they were able to get it done for only $3,200! They voluntarily knocked $400 off the estimated amount without my asking for it because they were able to get it done cheaper. I probably would not have known if they had simply charged the extra $400. The straight-forward honest dealing was a happy surprise. As for the work, youd never know it wasnt the original. Perfect in every way. They also cleaned the entire car inside and out before I picked it up which was a nice little bonus after a big expensive problem!

Robbie Darling

Im a bit of a pessimist by nature, and very OCD about my vehicles, which can make me difficult to deal with as a customer. Dave at Creative Body Works not only patiently and professionally talked with me about the work that I needed done, but then blew me away with the results! They matched the paint perfectly and the job was done in a short time frame. In this day and age of poor customer service and shoddy craftsmanship this business really stands out from the rest and gives you EXCELLENT service AND an outstanding final product. Will absolutely be using them again if/when needed.

Austin Allbritton

These guys are professionals. Service was fast and fairly priced. Lobby was clean, comfortable and stocked with water and coffee, which was a nice touch. I appreciated receiving text messages notifying me of updates on my repair. Sergio personally handled my repair from start to finish with the utmost professionalism and courtesy. The car looks good as new, they even washed it! Ill be returning for any future body work.

Mary Walker

Ive had my vehicles to Creative Body Works, Inc. more times than I would have liked but the experience is always the same. I always get friendly and courteous service by the office staff and great work by their body and painting staff. They always go over and above! I would recommend them to anyone who needs this type of service! Thanks Creative Body Works for always taking care of me and my vehicles.

Corbin Stansbury

They do great work! I just bought a Chrysler 300 3 weeks ago it came with bubbles in the clear coat which Fitzgerald Chrysler who I bought it from sent it to creative to fix. There were about 4 medium sized bubbles. They completely fixed it and its unrecognizable now cant tell these bubbles were there at all. Nice work really impressed and would recommend them forsure!

annette turer

I had a wonderful experience with Creative Body Works. I have used them twice in a very short of time, and both wet without problems.Shannon who is the first point of contact when you call them, is so pleasant you want to give them your business. I would highly recommend Creative for any needs that you have for your car!