Florida Transmission & Auto Repair

4990 S Orange Ave, Orlando, FL 32806, USA

Address:	4990 S Orange Ave, Orlando, FL 32806, USA
Phone:	+1 407-737-0115
Site:	floridatransmissionrepair.com
Rating:	4.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 13

Reviews 5

Joycelyn Bryant

Very argumentative and poor customer service. I was told that there would be no diagnosis fee unless engine codes were pulled. I asked that I be informed if that was needed because I did not want to pay a fee at the time. Tim agreed and I took it in. I dropped it off in the morning and was told it would be complete by the afternoon. After waiting several hours, calling with no answer, and even giving them an extra hour they were still not done and there was no one in the office. I went around back and saw there were no mechanics present either. There was a guy back there smoking a cigarette that said everyone went to lunch. Really??? EVERYONE? Who does that? And then the one person thats left doesnt even man the office for over an hour. So I say well I was told my car would be done and I dont have time to wait for lunch to end, Ill just have to come back. He told me I was asking too much and that there was paperwork on my car so they had already diagnosed it. Of course he didnt explain what it was insisting that I wait. I left and said I would return for my spare key and diagnosis. When I called, no one answered or returned my voice-mail. When I called again, Tim answered and goes "oh, I remember you! You left, that was crazy. I thought you hated me!" So unprofessional again. I say OK well you said there was paperwork youd done so can you tell me what it was? "Oh yeah, but Id have to get it out and call you back." Im thinking why not just pull it out while Im on the phone? Then I say OK when can I call back. "We can discuss it when you come get your key because there is a $59 fee." Ummm...you told me there was no fee unless you had to pull engine codes which I specifically asked you not to do (BTW that makes no sense anyway, pulling engine codes is just hooking up a meter and reading it). "I know nothing about that, we charge a fee." He constantly cut me off, over talked me, was rude and condescending. I am so disgusted with the dishonesty and disrespect! Save yourselves! These guys are exactly why mechanics have a bad name.

Patrick Fisher

I first found this place when I moved here two years ago through an online search on BMW discussion boards. I was searching to find a reputable transmission shop who would know how to tackle the complex BMW transmission problems and not just pretend to know what they are doing & rip me off. THE REVIEW I HAD READ TALKED ABOUT HOW PERSONABLE TIM IS AND HOW HE SPENT TIME EXPLAINING EVERYTHING AS WELL AS DOING EXCEPTIONAL WORK. I FOUND THIS TO BE ACCURATE AND MORE! ALL I CAN SAY ITS THAT TIM AND BOBBY HAVE BEEN NOTHING BUT PROFESSIONAL SINCE I TOOL MY 2007 335I TO THEM BACK IN THE FALL OF 2013. THEY DIAGNOSED THE PROBLEM IMMEDIATELY AND TOOK CARE OF ANY WARRANTY ISSUES FOR ME. I RECEIVED MY CAR BACK PROMPTLY AND WAS MORE THAN PLEASED WITH THE REBUILT TRANSMISSION. TIM & BOBBY ARE VERY PERSONABLE AND FEEL LIKE FAMILY. THEY TRAT THEIR CUSTOMERS AS FAMILY AND THAT TO ME MAKES ALL THE DIFFERENCE TOO. RECENTLY, I HAD MY CAR BROUGHT BACK IN FOR SEVERAL ISSUES WHICH THEY PROMPTLY DIAGNOSED AND REPAIRED FOR ME. I ALSO NEEDED SOME BODY WORK. ALTHOUGH THEY DO NOT DIRECTLY DO BODY WORK, THEY DID NOT HESITATE TO FIND SOMEONE THEY TRUSTED TO DO THE WORK FOR ME. PLUS, THEY HANDLED ALL THE LOGISTICS FOR ME WHICH WAS SUCH AN ENORMOUS HELP AND TOOK A BIG BURDEN OFF OF ME AS I HAVE A BUSY WORK SCHEDULE. THE WORK THEY HAVE DONE ON MY CARS IS BEYOND EXCEPTIONAL! I WOULD HIGHLY RECOMMEND THEM TO ANY BMW OWNER OR ANYONE NEEDING HONEST, PROFESSIONAL, PERSONABLE, AND EXCEPTIONAL SERVICE! THANK YOU BOTH FOR YOUR OUTSTANDING SERVICE AND MANY THANKS TO OUR EXPERT MECHANICS BEHIND THE SCENES TOO!

Yvonne Bradley

Horrible. My car ("Betsy") is 16 years old and has well over 200K miles. Brought my car in because speedometer and odometer stopped working over 2 months ago (so milage on display is wrong,) and my cruise control keeps burning out. Only wanting to keep the car safe to drive because I do a LOT of highway driving. Even though she has problems, I can depend on her to get me where I need to go. Talked to Tim on the phone for over 10 mins explaining all of this... yes, she has a lot of problems, would be foolish of me to expect to think she doesnt have problems, and I plan on driving her until she says its time to stop. Wanted simple diagnosis to help me get the speedometer and odometer and cruise control gixed. Got a long list of things that are wrong (again, no shocker, this is expected,) but to see "P.O.S." written on my paperwork just about sent me over the edge. I went back to confront them face to face and was given some caca story that it stands for "parts ordered." I said, "we didnt order parts so what does P.O.S. stand for?" Never seen someone back pedal so fast in my life. Mechanics deal with cars that are falling apart all the time--that is their job. If all cars were in good condition then most places would be out of business. However, to write P.O.S. on a customers paperwork is unacceptable. Needless to say I will be telling everyone about this and will send a copy of my paperwork to the Better Business Bureau. Considering how much news stations love this type of stuff, they messed up big time.

Joshua Diaz

I will begin by telling you that I cannot tell you about the quality of their workmanship or customer service during or after the repair because I never had my vehicle repaired at Florida Transmission Repair. And I never had it repaired here because no one from the shop ever bothered to call me back after three telephone calls (over a week), submitting an electronic appointment request on their website and sending an email that I was appalled that no one had made an attempt to get back with me. If that is the level of service that they put in the first encounter when you put your first foot forward, I cannot imagine the lack of diligence they may exhibit after you pay the bill. I am to say the least completely dissapointed and bewildered by the lack of attention. As a business man myself I would never allow such a blantant lack of disregard to ever take place with my customers. Therefore, my initial experience with this organization is extremely negative I would caution the owner to spend a little more time and money in training whoever is manning the phones and internet requests.

Fred Nelsen

I have had transmissions repaired or rebuilt since the 1960s and on the rare occasion you find a place that offers not only quality work but REAL customer service along with honesty. A few years ago I had a nightmare of an experience with a well know national transmission re-builder that I ended up in court with because of their dishonesty. I know that the industry is plagued by charlatans trying to make a quick buck. This is not the case with Tim and Mike. They gave me a price that was $4500 less than a new transmission and they gave customer service the way its supposed to be. My car is running better than ever and I have Florida Transmission Repair to thank for the excellent work. If you are having transmission issues and want an honest evaluation of the problem then Florida Transmission Repair is the place. If you need to have your transmission worked on or rebuilt with quality and service then Florida Transmission Repair is the only place I would HIGHLY recommend.