Firestone Complete Auto Care

Address:	601 W 1st St, Sanford, FL 32771, USA
Phone:	+1 407-391-3888
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 7

Reviews 8

Jonathan K

I dont normally do reviews, and this one is about 2 weeks over due, but the the service I had over at the Sanford Firestone was incredible. The week before I wasnt too happy because I brought my truck in for a balance rotation and alignment on my 2500, but I got there and no one had a 7/8th deep thin wall socket for my wheels. So they were able to balance and rotate my tires.. but no aliment, so I had to take it somewhere else. About a week after I spoke with the manager Robert, and he took off 25 bucks for the alignment to come back in. Well.. my batteries died on my truck so it wouldnt be until a week and a half later until I could do it. I called back and spoke to Robert again and he still honored the $25 discount for me, which was huge for me because I just spent over $250 in batteries. Oliver was tech that took care of me, and let me tell you.. this guy was awesome. I spent about 3 hours there and didnt mind a second of it because the job it self was done quite fast and efficiently. Oliver pointed out all the other issues with my truck that I was worried about, I mean EVERYTHING. I felt like a first class customer, and for 60.00 bucks and change I payed.. the customer service was impeccable. Oliver had me look at the truck and showed me every little nitty gritty issue and had a story behind it. He even had me get in the truck and had me make sure the alignment was up to my specifications and my liking. Nick was also inside and gave me great advise, and helped me with my paper work. Ill tell you what, what a great bunch of guys, I live over in Lake Mary, and Im going to make Sanford Firestone my primary location to bring my Dodge, or my wifes Civic than anywhere if I can help it, if its something Ill need a hand with or cant do it myself. Robert, Nick and Oliver are real stand up guys, and I think anyone needing to get work done on their vehicle and dont feel like getting screwed over and getting their moneys worth need to visit this store.

Rachel Wagner

A few weeks back, my truck broke down and I had to have it towed. My insurance company has a partnership with Firestone and offered to take it here. The vehicle had to be towed on a flat bed because it was four wheel drive. We pulled into the parking lot, and the tow truck driver began to put the truck down. The lady outside said that I needed to go inside, she couldnt help me. When I walked inside, the guy in front just stood there and stared at me. I asked if he could help me, as it wouldnt start. He rudely told me that his "drivability expert" would be gone for a week on vacation, and just shrugged his shoulders at me. This was a Sunday, so no one mentioned this to me 20 minutes earlier when the insurance company called to check if they were open. Plus, this place has huge glass windows, and he could see the tow truck putting my truck down, but waits until its completely unloaded, and Im all the way inside before telling me this. While Im not a mechanic, the fact that Im bringing it in on flatbed should tell you its not able to be driven! No courtesy or consideration at all. He was 5 feet from the door, and was perfectly content to sit there and watch me like it was funny. When I asked if he could at least tell me where the next location is, he just shrugged his shoulders again and kept staring. I was so frustrated at this point, I had tell the tow truck driver to put it back on the truck then call the insurance company to take it somewhere else. This Firestone was a terrible experience, and I will never bring my vehicle there again.

Dileep Koneru

My car had soft pedal because the Nissan dealership were not able to bleed the brakes when changing the brake pads and made a huge mess of my brake system. So I came to Firestone. Firestone did an initial check and recommended lots of things such as rotors, brake pads (front & rear) and also MASTER CYLINDER. I was sure that master cylinder was good and it is just air in the brake system but they still insisted its gone bad. Firestone guys even had a test drive of my car. I was not convinced of their inspection, proposed fix and the quote of $2100, so I took it to Duffys. Duffys were able to identify that there is air in the ABS system and were able to fix in half hour, charging $50. I was really shocked with the way Firestone performed their analysis and gave me a quote to fix. Would not recommend them.

Norm Turner

My wife and I found ourselves in Sanford in our motor home with 3 dogs and towing a small car that developed a serious mechanical problem. We needed help soon. I called Maus Chevrolet, Pep Boys, Joes, and Extreme. None offered the least help or showed any interest in out problem. Then called Firestone and they were outstanding. Lee told me to bring the car in the next morning and it ran well enough to make the short trip. Lee, Robert and expert mechanic, Oliver took super care of us, driving me back to our RV park to wait for repairs. The problem was diagnosed and the repair was made (replacement of the cam shaft) for a reasonable price. I strongly recommend this business. Norman Turner Lt. Col. USAF Ret

Ron Kahler

This was my first time here and I stopped in for an oil change. It seems like a professionally run operation. The service was courteous and as far as I could tell, the work was done properly. My only complaint is that when I dropped the car off, I was told it would be done in 45 minutes to an hour. It was not ready until an hour and forty minutes later. I would recommend them, but they are very busy so dont expect things to be quick. I would suggest dropping your car off and coming back later.

Jessica Sunshine Casillas

The service we receive here is fast and friendly. Lee handles our fleet account and takes care of all the needs of our vehicles that are on the road everyday. We only have to tell him once what is needed and he gets it done. When we use this location we never lose more than a days work and he usually has our vehicles up and running the very next day! Although we live in Eustis, we will continue to use this Firestone because of the fast and professional service we get here.

Mike Garcia

Called to verify they had time to do an alignment. Showed up with high performance vehicle that carries a lifetime alignment I purchased with modifications on vehicle already. Turned me down saying they were busy when I arrived and saw the vehicle. LOUSY.... Go to Longwood Firestone and have Ruben do the work instead, and see my review on that store as well!

Benjamin Rivera

One must be on top of what they are doing because it will cost you to come back for the same thing they 5t did previously. Always request some refund. Robert Rapalje the mangr. made a hell of a difference. His rating should be above 5 stars. He understood my frustration and immediately took care of my problem. Hope when you come he is on duty.