Address: | 4460 Canal Dr, Sanford, FL 32771, USA |
Phone: | +1 407-797-1900 |
Site: | mypersonalplumber.net |
Rating: | 4.9 |
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Staci Layish
Im late but I havent forgotten. Its a busy time of year and I have to say I never used My Personal Plumber before but I "WILL" not use anyone else again. I am a very tough critic, and I am one of those home owners who will watch every step of a service call so that I know what is being done and also to learn from the service tech on what I can do later if necessary. From the first phone call at 8am on 12/11/15 I was given extraordinary customer service. I was shocked to hear the service call was $49.00 (industry LOW) and they would be at the house in 30 min. Every thing was spot on, and although the problem was not a major one for me to do on my own, they gave me outstanding service, and they were very helpful on what I needed to do with great detail. On that day I replaced a blown out upper heating element that had fully exploded inside the water tank. As of today 12/23/15 my water is HOT and I have not had one issue since. In detail I went through all the steps I was instructed to do, although this learning experience was not a fun one it was nice to have the help to do it all correctly. These men have integrity and its nice to know there are service people out there who are more in tune with doing the right thing, rather than looking out for the best way to gain the all mighty dollar.... THANK YOU!! and I wish you gentlemen and your families a safe and Merry Christmas and a New Year of many blessings. Staci
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Deanna Buckley
Bought a new house that had been vacant for a while and we have been working out the "kinks" ever since. I have now called My Personal Plumber twice to help with said "kinks." Both times call back response was fast and efficient. I never got the impression anything was too insignificant for him to check it out, which has not been true of other places i have called. Steve was honest and friendly the first trip, even telling me i didnt really need anything from him and the problem would most likely take care of itself at no charge. I really appreciated him not trying to up sell me on anything. He even took the time to go over some upcoming projects and give me guidance there as well. The second call was a bit more urgent and handled as such. My morning disaster was resolved before lunch and at a competitive price! I couldnt be happier thus far and will be using My Personal Plumber for any future plumbing needs. No one wants to have to call the plumber, Im just glad that when I do, I know I have a reliable contact.
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Lee Beem
We called My Personal Plumber this week to request service on a leaking sink waste disposal. Steve answered the phone immediately, listened to the problem, asked some questions and then gave his opinion of the core issue and repairs needed He had to source a spare part and said he would get back to me, which he did. Very quickly! He then called to check on a convenient time for me and was at the house within 15 minutes. He was very friendly and professional and explained what he was doing and why. He also left the area around the sink perfectly clean and tidy. The whole job was done and dusted in no time at all and the price was incredibly reasonable. We have made a note of My Personal Plumber and opened a folder to keep the details as we will definitely be using this business again. I wouldnt hesitate to recommend them for outstanding service, good prices, excellent communication and an overall pleasant experience. Five starts, well earned!
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Mark Marino
I purchased a new house and asked Steve from My Personal Plumber to help me to replace my broken water heater. Steve provided a number of options from standard water heaters to the new energy efficient models. I decided on an energy efficient model and I absolutely love it. This water heater uses the heat from the air in my garage to heat the water and then it cools the garage as a side effect. Ive had it on full energy efficient mode since I purchased it and the water has been hot for every shower with 6 people in the house. The heater was priced just right and Steve expertly removed my old water heater and installed the new one. These guys are trustworthy, honest and absolute professionals. I dont leave many reviews but I felt that this service warranted one as it can be hard to find professionals that you can trust when things start to break down. Ill be calling them again on my next plumbing emergency as I know Ill be in good hands.
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florida resident
I am very disappointed by them.We had a ceiling leak 2 months back and called them believing they did leak detection.He came and without doing any investigation told me that it was the toilet upstairs and its wax ring needs replacement ,although i told him we did it a year ago.when he opened it the ring looked fine so he said the previous person did not install it properly.He charged me $249 for it and left saying the ceiling will dry up in a day or two. The ceiling kept on leaking for 3 days and i had to call another leak detection company who found a broken pipe in the wall and paid $500 to fix it and $400 to take care of the water damage for all those days.I was so angry and tried calling back but no response.I sent an email at their website and no reply to it either.
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Alex Shannon
On Saturday, my husband was mowing the lawn and hit the outside spigot, which caused it to bust off. Water came gushing everywhere both outside and inside. Not knowing what to do we call My Personal Plumber for help. They were to our house within 20 minutes and had the problem fixed 15 minutes after they arrived. The water did seep into our house and we had some minor water damage to our carpet and drywall. My Personal Plumber referred a water extraction company which we called for assistants. The plumber that came out was fast and friendly. Hopefully, we dont need too, but would use them again without hesitation.
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Amber Abud
We have used them a few times for varying things as part of being a homeowner in our first house. After going through a few plumbers for help, we found our needle in the haystack.They are always friendly and courteous. It is always nice to have someone show up and do the required work without worrying who, when and if they will show up like other companies. They take the time to listen to concerns and explain work/results without feeling rushed or like you are just another customer. They are very down to earth and tell it like it is, which is much appreciated. I would recommend them to anyone.
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Anonymous User
Precise, prompt, and professional. The handle of the toilet at my place of business broke early one morning. As this is the only restroom for both clients and myself to use this was classified as an emergency. Upon calling Steve he arrived within approximately one hour. He quickly surveyed the situation, inventoried the parts needed to fix everything and got to work. The work itself seemed to take only a few minutes. Steve is a professional, knowledgeable, and works with integrity. I recommend him to anyone needing any plumbing issues especially in emergency situations.