Christian Brothers Automotive Jones Bridge

10879 Jones Bridge Rd, Alpharetta, GA 30022, USA

Address:	10879 Jones Bridge Rd, Alpharetta, GA 30022, USA
Phone:	+1 678-867-0900
Site:	cbac.com
Rating:	4.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed Closed

Location

Photos 28

Reviews 6

Christina Paul

As a Christian, I really wanted to like Christian Bros. Unfortunately, after my most recent visit, I will not be going back again and would warn others thinking of going to them for service. I took my vehicle in to Christian brothers because it was making a rather strange sound when I drove it. When I called in to check on my vehicle, they said I needed $1,700 in repairs (including something I had just had repaired by another shop). I let them know I worked in non-profit and didn’t make much, so I needed to pay for only the issue that needed to be fixed. They informed me that I absolutely at the bare minimum needed to replace the front wheel bearing of my vehicle to fix the issue, conveying that the wheel bearing was coming loose, and I urgently needed new struts. They said that my struts were about to break and had liquid leaking down them. These two “urgent” repairs alone amounted to $900. I paid for the front wheel bearing but waited on any other repairs out of financial necessity. I intended to go back later to repair the struts, but then something strange happened. My car was still making the same noise as I drove it home. I wasn’t sure I could trust Christian Bros. so I took it to another car shop, Anthem Automotive. Anthem correctly diagnosed my problem. My front tire was literally coming apart and Anthem let me know it was dangerous to drive on. I was surprised by this because the report I have from Christian Bros. said my tires needed to be replaced soon but were not dangerous to drive on. Anthem doesn’t even sell tires, so they didn’t make any money off of me by helping me, so I went elsewhere. Not only did Christian bros. misdiagnose my problem and I paid them for a repair I didn’t need, the real issue was fixed by buying new tires. I asked Anthem about my struts and they said they were fine and nowhere near needing to be replaced (a fact confirmed by another car shop as well) and showed me my struts so I could see with my own eyes. I was shocked by Christian Brothers dishonesty. The real issue was diagnosed and repaired for less than $220 (not $900). The above does not speak well of Christian Bros. At best, they seriously misdiagnosed my vehicle out of inexperience or lack of understanding of cars. Or, at worst, they knowingly lied about any needed repairs and their “urgency.” Neither of these are good. And considering they not only didn’t fix the real issue but actually missed something that was dangerous (unlike my other “urgent” repairs), I can no longer trust them as a business. After this, I advised a family member not to go to them. Unfortunately, they didn’t listen and ended up with a very bad experience (their vehicle was also not fixed after they paid CBS for repairs).

Zachary Olson

Christian Brothers is hands down the best auto repair shop around. The staff are incredibly polite and professional, very communicative and they seem to go above and beyond without being asked. I have a mechanical background and their work is always top notch and completed very quickly and efficiently, even major things are typically done within 1-2 business days and usually same day. The office is always spotless and nice and feels very professional if that is important to you, but I think it reflects on the overall business as well. It is such a refreshing experience to work with them compared to all of the other mechanics I have had experience with. Their prices are more than fair and they are always very honest and straightforward with you on what needs to be done. So nice not to be jerked around and be able to trust them to treat you right.Anyone that complains about "slightly higher prices" is forgetting the fact that they use really high quality, new parts instead of god knows what, and there are no hidden BS fees or charges on the bill that drive the price up. Because they get it right the first time and dont mess around with you, I find it saves a ton of money overall. Everything is itemized and explained by the mechanic performing the service. I cannot recommend them enough, my family has been going there for at least 5 or 6 years and they have become the only repair shop I will use as long as I live in Atlanta.

Ivan Stoilov

At the beginning they were ok. I have a commercial van and 3 other cars. I sent my daughter with an APPOINTMENT to them for a small repair. She waited for 7 hours so they to tell her what needs to be done and how much will cost. 7 HOURS???? It was for a broken door handle and broken window robe. These people asked me for little bit more than 1000.00 $ for the repair. Can you believe that????? I told her on the phone to get in the car and get out of there. Of course they charged her 100.00 diagnostic fee. Ive put a stop on that check. I dont feel that I own then these money. Im charging 60.00 $ per hour. So 7 hours x 60.00 make 420.00 $. However I went to another auto service where they charged me 360.00 $ for all the repairs with ORIGINAL PARTS (BMW X5).Couple of days later they called me and asked me why I did put stop on the check. When I explain them why they said only O, OK and that was it. Shame on you , Christian brothers. What is so christian with your name? (probably this review not going to be posted) Doesnt surprise me. They just lost 4 more cars (4 more customers). Congratulations. No more with you, guys!!!

Embrace Grace

We were new to this area and decided to try out Christian brothers based on their reviews and we werent disappointed. Like another reviewer said, they are trustworthy and their costumer service is excellent. We took in our car for the big 60k checkup and unlike the dealer they only replaced what was needed. If we had taken it to our Mercedes dealer it would have easily been 2k where they probably would have replaced everything, instead we got charged $500 for the oil change and things that needed to be changed. Another awesome thing is we had the air filter changed several months ago due to bad mildew smell and the smell wouldnt go away so I took my car in again and they changed out the filter again free of charge and checked everything to make sure it was ok. We definitely recommend this place!

Monkosie Monkerton

I have taken my Honda Accord to Christian Brothers for everything from simple oil changes to diagnostic services and repairs. Not only are they financially efficient/affordable they go above and beyond to ensure you are only receiving repairs and services that your car actually needs. They never try to sell you anything that isnt absolutely necessary or "marked up" and always offer discounts/coupons if you did not know they were available. I have observed their interactions with their other customers and have always seen them treat each and every person equally, fairly and with the upmost respect. Bottom line - they are by far the very best technicians, mechanics and customer service reps of any automotive repair shop in Alpharetta and metro Atlanta. Check them out!!

david turner

Ive gotten my tires replaced, oil changed, wheel bearing fixed and replaced, and windshield replaced by this company. They have always exceeded expectations for customer service and they do an awesome job with fair prices. The only bad note I have is this: I got my windshield replaced about 6 months ago. Yesterday, after the first rain in a long time, I got in my car and the drivers seat was soaked. I figured out it was the top corner of my windshield that was leaking into the car. I was furious but I called Christian Brothers and they were very nice and apologetic about it. They made sure their third party vendor called me right away and came out to fix the problem.