Sorella Hair Studio

1860 Barnett Shoals Rd #410, Athens, GA 30605, USA

Address:	1860 Barnett Shoals Rd #410, Athens, GA 30605, USA
Phone:	+1 706-850-2751
Site:	sorellahairstudio.com
Rating:	3.7
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–7PM 10AM–4PM Closed

Location

Photos 100

Reviews 4

Jennifer Washburn

I unfortunately did not have as great of an experience as some of the other reviewers on this board. I went to Sorella Hair Studio after reading some great reviews about their hair stylists for a simple layer touch up. I had a bad experience at a different salon last year which required me to cut off a lot of my hair to fix (I asked for a trim of my hair and ended up with layers that looked like the stylist cut straight across my hair and did not blend the layers in). When I got to Sorella, I explained to the hair stylist what had happened at the last salon and explained that I did not want that to happen again. I stressed to her that I wanted subtle layers and she said that she understood. When she got done with the cut and style, she showed me only the front which actually did not look bad. She kept asking me if I was okay with the style and seemed like she was rushing me out which I didnt understand at the time. When I got home, I looked at the back at my hair in the mirror and understood why she seemed nervous. Instead of the subtle layers I asked for, I got what looked like a bob on top of my long hair. I couldnt believe that a hair stylist would think that this is an acceptable hair style that anybody would ask for. As I was too upset when I got home to call the salon, my sister called for me. She was basically told by management that I would not receive my money back for ruining my hair and that I told the stylist that I wanted my hair cut like that. They wanted me to come back later that night when the girl who cut my hair wasnt there so that we could discuss ways to fix my hair. The stylist I talked to later that night was very professional and nice and felt bad that there wouldnt really be anyway to fix my hair besides cutting most of it off. She reimbursed my money and was willing to help me in any way to fix my hair including placing extensions (that I would pay for) in for free. I thought that was very nice and scheduled an appointment with her. A couple of days later, she had to call me to tell me that the management would not allow her to place extensions for free (even though it was her time that would be spent placing the extensions in). At this point, I was very frustrated with this salon and called the manager myself. I explained to her that I was disappointed in the salon overall and the way they treat their clients. She said she was sorry for the haircut but pretty much said that this haircut was what I asked for and that I got a free haircut out of this. She also said that they could not just put in extensions for free and that if I wanted extensions they would only put them in if I paid them. I explained to her also that I was frustrated that I had my hair cut by someone labeled as Fresh Talent. I was not told this ahead of time that my stylist was Fresh Talent even though on their website it says that you must request Fresh Talent. This was also shrugged off by management as she disagreed with me and said that that statement is not on the website. Overall, I have had a bad experience with Sorella Hair Studio. Everyone who sees my hair cannot believe that a stylist would cut my hair like that and a couple of people have changed their mind about going to Sorella. I now have to wait a few months for my hair to start to grow out before I can have it styled again. In the meantime, the only hairstyle I can put my hair in is in a ponytail and I can no longer wear it down as it looks awful. Very disappointing.

Camilla Craig

Ive NEVER... I mean NEVER been to such an unprofessional Salon! DO NOT go to this PlACE! The owner does NOT know how to treat clients! They also lied because clearly this salon does NOT know how to do extensions! I tried to follow up with owner to fix my hair extensions that lasted less than time stated & then was told the owner was in a business meetings all day, planning how to run her business and could not return my calls. Get a clue, if you dont have clients, you dont have a business! This is also a called teaching salon with many students. Save your money and go to the Beauty school and get your hair done there! Seems like all the students did all the work and honestly, they did a better job than the owner! This salon also way over charged me, its ATHENS NOT BUCKHEAD!! The price I paid did NOT at all match the quality of work or talent. They will also double or triple book clients..I truly hope this business owner learns some business skills and how to treat clients, because her communication skills dont go past scissors, combs brushes and can you bring cash! This owner/ stylist was so beyond RUDE when she finally called me back, I was and Im still in shock the way she spoke to me. You lack true professional business skills and come off just ghetto! Dont go to this classless salon! I would give you negative stars if I could! Trust me, CASEY JO ..Ill let everyone know how I was treated from this salon-CASEY JO you are beyond Rude and need to learn how to treat Clients! This will catch up with you!

Tina Bortle

I had and have had the most amazing experience at Sorella Hair Studio. I have been to both salons but I really love the new location on the West side. The west side location is gorgeous on the inside and you could have a total spa day from having your hair done with my favorite Stylist Casey Jo to getting a mani/pedi done and then finish up with a massage. I love the many services they have to offer. I had an appointment with Casey Jo last week and she did a phenomenal job on my hair cut and color. I have had so many people compliment me on my knew hair style. I totally loved my experience I had at the new location. I love how I can go and get my hair done and totally get pampered. Casey Jo is a true joy and so kind. She has amazing customer service skills and really goes above and beyond to make her clients feel relaxed while she works her magic with their hair. I had such a wonderful experience that I went ahead and book my appointment with Casey Jo in six weeks. She is such an amazing stylist that I knew I had to get her reserved six weeks in advance because she has so many clients. You guys will surely be Athens number 1 salon in no time.

ConcernedMushroom

Popped in and asked if they took walk-ins around 2:30 today and the girl said "sure!" So I let my husband know he was free to go visit the gaming store nearby....she asks me to fill out a form and as I am she then asks "just a cut right?" I said no actually I would like a shampoo cut and style so she goes to the back room for a couple minutes and comes back and says "I can get you in tomorrow". And pulls out the appointment book. Honestly do you not understand the meaning of a walk in?!?!?! When I let her know I live some distance away and wont be back in town tomorrow she tries to offer me a ten dollar discount on my next visit....are you kidding me. I gave the card to a random person in the parking lot. She could have asked what I wanted done first and then checked to make sure they could fit me in a(btw the entire shop was deserted-that should have been my first clue) and if they had said no at that point I would have just gone some where else but given them a try at some later date. As it stands they lost a customer who ROUTINELY tips 50% for salon services.