Goodyear Auto Service Center

2841 Greenbriar Pkwy SW, Atlanta, GA 30331, USA

Address:	2841 Greenbriar Pkwy SW, Atlanta, GA 30331, USA
Phone:	+1 404-346-2660
Site:	goodyearautoservice.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 9AM–6PM

Location

Photos 15

Reviews 8

Chevy Williams

I took my 2002 Isuzu Trooper (180k miles, new transmission, good solid truck) in to get a full vehicle inspection. I was told it was imperative that I get a new timing belt. Ive had a timing belt go out on a Ford so I knew I did not want those problems. I brought it in on my next day off and waited 7 hours. I paid them $1600 for the timing belt, new hoses, and sparks. THE VERY NEXT DAY, I heard a noise I had never heard in my life. Loud, high pitched and now I cant accelerate. I called Goodyear corporate and they told me to take it back it in. I really didnt want to but oh well, I cant pay another mechanic more money. I sat for 5 hours this time, they had me show them the noise on the highway and I was told it was fixed. THE VERY NEXT DAY AGAIN the noise came back. My engine wasnt stalling so I said I guess I gotta rock with it since I cant take another day off work. Now my CHECK ENGINE LIGHT is on. I called corporate again and they said take it back to them. Im frustrated, I have an illness and deliver furniture when Im not school. This is my familys ONLY VEHICLE. In 180,000 miles, my CHECK ENGINE LIGHT HAS NEVER BEEN ON. Now I have to take another day off from school and work to go sit in their cold office that messes with my arthritis smh. They offered me a ride to school last time but the mechanic I rode with flirted with me so bad I had to pretend I was married. I told him I wasnt interested and he kept saying well why not, whats wrong with me? Thats highly unprofessional and made me very uncomfortable. Im 23 and hes my mom age, you should learn no by now. I would never recommend this place for more than an oil change and tires. SAVE YOUR MONEY

Jasmine Hamlin

I called 9am in the morning to request a specific tire. I was told it was available and to come on in. I arrived at 11am. I was told it would be a 1.5 hour wait for a tire change. I was okay with that. 2 hours later I went to the counter to check on my status. I then was told my tire was not there and that someone left to go get the tire. It is now 2:30pm and Im still waiting. I am disappointed because during the first 2 hours someone could have picked up the tire prior to my car being pulled back to be worked on. Instead I was made to wait 2 hours for my car to be seen. 1.5 hours for the tire to arrive. I have a warranty and was then told I have to pay $1 for a state tire fee. After all that...there "great" customer service proceeded to try to charge me $1. I didnt leave until 3pm. I will never go back. Very unorganized!

James Flood

I just had some of the worst customer service in my life. I pulls up and ask the employees could they check my tire pressure and maybe put some air in my tire. The mechanic ask me to pull in the bay, throws me the air gauge and says here check it. So Im over here trying to work with this industrial equipment and realize I do not know what I am doing, so I ask the other mechanic could he help me. His response was what makes you think you dont know what you doing, push this, push that, how much air are you gonna put in the tire, look in the door at the yellow numbers thats how much you need to put in, etc. Im like uhh Im not a mechanic thats why I asked you for your help. No reason no one comes in this community to build/support, its always ratchet unprofessional behavior/customer service!

Jessica Blue

We just had my husbands work van worked on yesterday and today and they are awesome. They spent the proper amount of time diagnosing the issues and really checking the van. They called and broke it down to us very well on what needed to be done and why. He was prepared with a cost breakdown and didnt try to kill us on the prices even though we needed several things done. They told us it would be done today at 1 and he called around 12 and had it ready. Very professional, friendly service. I enjoy using local businesses in our neighborhood and Im thankful now to have found these guys. They have been there for many years and provide their services to many of our older neighbors and remember them by name. Old school service is rare these days. Thanks gentleman.

Pink Giraffe

I walked in with a donut and needed a new tire that was in stock and under warranty. Took 3 damn hours for them to change the friggin tire. They werent THAT busy. MEANWILE, Lionel is walking around doing nothing and on his cell phone and George is calling me all kinds of "Honey, Sweety, Darlings" and telling me theyll get to it. Call me by my name. Im not your honey or anything of the kind. How UNPROFESSIONAL. I walk around back to watch my car being worked on and understand part of the problem. These guys are moving like they havent a care in the world, especially about knocking these jobs out and completing these tickets as soon as possible. Tighten up guys. And watch how you address people.

K T

DO NOT GO TO THIS PLACE. I purchased a brand new alternator from this location and had it installed. Paid over 400.00. After about a week I was stranded on the side of the road and ended up waiting in my car for 4 hours on a rainy day waiting for Goodyear roadside tow to show up (which would have been free). Since Goodyear tow never showed up I had to pay 100.00 out of my pocket to sign up for AAA towing. When I arrived at Goodyear with the AAA tow truck the Manager was rude to the AAA tow truck driver, the mall security guard, and another employee. I WAS INFORMED THAT THEY SOLD ME AND INSTALLED A RE-FURBISHED ALTERNATOR FOR A BRAND NEW ONE. THIS LOCATION IS SCAMMING OLD PARTS FOR NEW ONES.

Stuart Yearout

Driving our 2014 C300 from Wichita, KS to Atlanta, GA for a weekend and then on to Orlando, FL on Monday. Blew a tire about an hour east of Birmingham, AL at 1130pm on a Saturday night. Spare got us to the hotel in Atlanta, but had to get the tire fixed for the drive on down to Orlando. Mercedes-Benz isnt open on Sunday, nor are many other tire places. Goodyear had a good, and highly rated, tire in stock at a fair price. They were able to work us in within about an hour and got us all fixed up. Very nice and did good work, got us back up and running and on down the road.

Mr. Robert

I had to write a post about my wife experience on 8/12/2015. I was still at work when my wife called to inform me that one of her tires was very low any nearly going flat. The time was 6:47pm, Goodyear at Greenbriar mall in Atlanta closes at 7:00pm. I told her to find nearest gas station and put air in tire. I then told her to find her warranty packet from Goodyear and give them a call. Long story short, they stayed open after closing and waited on her to replaced the tire. Richard and staff was there for her. Thank you for being there for my wife......