Firestone Complete Auto Care

3000 Headland Dr SW, Atlanta, GA 30311, USA

Address:	3000 Headland Dr SW, Atlanta, GA 30311, USA
Phone:	+1 404-448-4931
Site:	firestonecompleteautocare.com
Rating:	3.1
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 28

Reviews 9

Ariel Adams

HORRIBLE. My experience at this location ruled me out of doing business or anyone I care about to do because with FIRESTONE. FIRST, I went to this particular location because I am from this side of town and my parents convinced me to keep my business in the neighborhood. . ONE tire cost 245.00, but that is to be accepted driving a 40K car. One day after my tire was changed, I took my car BACK to FIRESTONE because I felt an imbalance while driving and my tire-light came on. The employees told me that my tire may need air, so I agreed. The same light came on the next day so I decided to look at my tires and found a physical ERROR. The employees decided that it was okay to put a different brand featuring a run flat tire on my car that is opposite of the other three that were currently on my car. I wrote WERE CURRENTLY because my other tire popped on my way BACK to FIRESTONE to get my money back. This ERROR cost me another 200.00 plus to change, at another location of course.(GOODYEAR) Once my 2nd tire got fixed at ( GOODYEAR)/ the correct way, I returned the 1st tire BACK to FIRESTONE. The modified attendant, meaning the cashier whose unwilling to change, returned my money on credit which delays me getting my new tire 3 days due to processing. The attendant explained that they didnt have any cash to return my money in a King way. Of course I wrote King way, because everyone at this business act as pawns (WASTEMEN) which means that doing business with this particular location and company policies will inconvenience you, your family, and your business in a DANGEROUS way. Ive only gone BACK, BACK, BACK, and now I must wait for my funds to update. I DO NOT RECOMMEND ANY LIVING BEING TO THIS LOCATION. 4:11 1/7/2017

Livingwaterfound

I felt that my brake pedal was too soft so I took my car for a brake inspection. Even though I made an appointment I spent over 2 hours waiting before they pulled the car in. I spent over 500.00 for what they said was the problem. Within 7 days my brakes were squealing and clanking so loud I thought they would fall apart. I took it back and sat for hours until near closing when they finally pulled it in. Within an hour they said it was corrected. They said that they tightened the back brakes that was loosed. By the time I got home which is about a 20 minute drive they were squealing again. After contacting corporate I took it to another location. it seems that the other locations are not to enthused to go over another facilities work but they did. They told me after sitting there for house to closing that the back had not been greased. Within one day after leaving there they were squealing again. I took the car to another location and had to conceal the fact that they had been done just to get them to look at it. of course they could see new work that had been done when they dismantled the tires. I told them the story. They told me I need back brake drums which would cost nearly another $300. Needless to say I am totally dissatisfied!!!

Loren Sumeral

This Firestone is not up to the level of other firestones. I towed my car to this location after telling an employee I thought one of my rear wheel bearings were out. The store manager called me back 15 minutes after they opened the next morning and told me they didnt work on wheel bearings. I then called customer service and asked why the site says they do. Cletus (cx service agent, great service btw) confirmed that Firestone does work on wheel bearings, and called the store manager. The store manager told Cletus they didnt, then when she asked again he changed his answer. I was then called back by the store manager and asked if I wanted his mechanic to look at it. I obviously said no and towed it to a competitor. I have been a Firestone customer for 25 years and this has never happened to me before. I paid several tow fees because of this location and started taking my business to a competitor because of this manager. I may try Firestone again in the future but not anytime soon after this experience.

Sincerely Fearless

I used to love coming to this location. I would get a thorough 2-3 minute conversation about my car and the upcoming maintenance with price estimates. There must have been a change in staff in the past few months. I went in today for a synthetic oil change paid $60 (usually $40-50). The good thing is I was in and out in 45 minutes. The bad part is that they say that they inspected my tires but I was stopped by someone who told me that my tires seriously needed air so Im really questioning their inspection. Ive lost confidence in this location. They used to have a 4+ star rating and they certainly earned it. So sad to see the recent rash of bad reviews.

Lo Smith

I am giving 2 stars only because I stood outside and listen to one of the employees talk about and put down the vehicles being worked on. He was loud and obnoxious no respect for the customers or their feelings. I was very upset about the situation and Im pretty sure he was standing there with a manager who did not ask him to lower his voice or change the topic. Plain disrespectful he didnt even care that the customers could hear what he was saying. No respect at all. Even though the service was fair/good I will not be going back to this location.

James Flood

Terrible customer service! I pulls up and ask the mechanic could he check my air pressure in my tire and maybe put some air in my tire. The employee tells me hes the only one working but I can pull into the other bay and check it myself while hes holding a full conversation with a lady outside. Umm sir you do not look too busy at the moment but I have to check my own tire pressure? I guess Ill find another professional auto shop somewhere else! Customer service sucks on Greenbriar pkway in East Point, GA!

Deborah Dunbar

I like the fact that the store is not far from my home. I tend to arrive there before they are open so that I can be the first customer in and out. They are quite busy with their clients, so now I would advise making an appointment because Saturdays there is a long wait. For example, Monday - Friday a tire alignment and tires rotation expect to remain in the waiting room from about 7:00 am - typically it will be completed by 9:00 am.

I. Gray

I dont normally write reviews, but since I used the previous reviews to pick this location, I though it would be only fair to add my review. The manager is really nice and they get you in and out quickly. I went in for a fuel system flush and oil change and my car was done in under an hour. This was my second visit to this location and I think Ill make this my new service center for now on!

Elaine Taylor

My experience with Firestone today was the best and fastest ever. I was greeted with a smile and given some safe tips. My tire was not repaired but it was replaced for my safety. Thanks for being more than just a fix it auto shop, but a caring auto shop. E. Taylor