Benjamin Franklin Plumbing

935 GA-124 #209, Braselton, GA 30517, USA

Address:	935 GA-124 #209, Braselton, GA 30517, USA
Phone:	+1 770-277-0099
Site:	benfranklinplumbingatlanta.com
Rating:	4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 33

Reviews 21

Laura Block

We first called Ben Franklin Plumbing for help in extricating a cat from the HVAC ducts (they have a snake camera and were highly recommended by our HVAC people). Even though it was a weekend and the situation was unusual, they came right over and helped us find the kitty. This time I called for a jammed disposal, and Ben spent an hour trying to fix the broken disposal. He tried his best, but it was beyond repair. He explained everything to me - how it broke and how to prevent further incidents. He installed a new disposal quickly for a fair price, and did not charge me for the time spent trying to repair the old unit. Both the plumbers and dispatch are always extremely friendly and highly knowledgeable, and are great problem-solvers, even when the problem is not their usual thing. Why would you call anyone else?

Roger Arbour

We had our sewer drain blocked. Called Benjamin Franklin in the evening. They offered to come right away, but told them next morning would be OK. Technician came, they unblocked the sewer line and with a camera found out that underground line was broken and blocked by tree roots. Technician advised me to call the city first to see if they would pick up the tab for this issue. At the end, the city came and had their own plumber replace the broken underground pipe. Benjamin Franklin tech was willing to loose a job to help me save money on fixing this problem. Cannot say enough about the integrity of the company employees. Will call them for sure when I need plumbing services in the future.

Nicole Thomas

Very frustrating experience. We had a leak at our in ground water meter. Benjamin Franklin Plumbing came out twice and couldnt find the leak. They told me that it had to be on the countys side, and did nothing - except charge me a $35 visit fee both times. The county water department finally came and showed me exactly where the leak was; Benjamin Franklin had missed it. When I called to see if those $70 in visit fees would be applied to the cost of fixing the leak, I was told no. Despite the fact that those multiple visit fees were due to their error, they would charge me yet another fee to come out again. Forget it. I took my business elsewhere and they fixed the leak in 25 minutes.

Matt Gibbs

Great same day fix on an emergency gas leak. They worked me into their schedules making sure that Id have hot water for the newborn that I just brought back from the hospital. Jack arrived on time, had to go get special parts, and had it all fixed up in no time. He was very professional and took his time to explain everything he was doing. I am always glad to have a professional who likes to show his craft. Jack came out the day after because I was having some issues with my water no charge and helped me troubleshoot it for over an hour.

Douglas Wakeman

Ben was terrific! He showed up right on time, installed my tankless water heater quickly and neatly, answered all my questions, was majorly informed of all plumbing issues, left the jobsite clean and helped me with another issue. I havent been happy with the water pressure/flow in the house since I bought it a year ago. Other plumbers told me there was nothing I could do. Ben showed me that you can regulate it from right there in the basement. I am so happy with all the results.

Marge L

The day before Thanksgiving and preparations are in full swing. Then it happens; the garbage disposal breaks and the sink backs up. Carey sent Angel & Pedro here and within 2 hours we are up and running again. They were professional, efficient, and completely cleaned up after themselves. I highly recommend Ben Franklin Plumbing. I have used them for years and no one does it better!

Janice Fincher

Discovered we had no hot water at 1:30 PM. Put in a call to Benjamin Franklin Plumbing (have used them in the past with great success). Angel arrived one hour later, did a beautiful job replacing my expired water heater down to new shut off valves for the unit and the water line to my refrigerator and all is well. Hot water in the house!!

Paul Bradley

Called them in the morning and they were here at 1 pm sharp. Angle gave me a price for the work, I said OK, and he completed the job. He said the job was easier than he thought and revised the invoice DOWNWARD 25%. Angle was professional, clean , polite, etc. Ask for Angle if you ever need good service.

Nick K. Park

Regardless of how busy you are, always contact other plumbers too. I paid more than $2500 for 5-hour job (1 person) including cost of materials (plastic pipe not copper). I was stupid!!!. The plumber said that the rank of labor cost is doctor, lawyer, and then plumber....

Greg HITT

I highly recommend Ben Franklin Plumbing. I called them and they were out the next day. They found and corrected my problem quickly, in and out in around an hour. Charged a fair price. Angel Reyes, the plumber that came to my house was friendly and knowledgeable.

Felipe Seiber

Had them out on 2 different occasions now. Each time they arrived on time and completed the work well. We had Angel Reyes both times and he was very professional and courteous leafing very clean and neat. Would highly recommend Benjamin Franklin Plumbing.

D Bourn

When BFP came to my house to fix a broken water pipe I was pleasantly surprised at how fast he repaired the problem. I had attempted to fix it myself, but did not have the proper equipment to do the job. BFP took care of the repairs in no time flat.

james miller

Tech was on time and immediately identified the problem. He was unable to complete the repair due to high water pressure. He had to allow the repair to set up. He came back the next day, on time, and finished up.

Kelley Harris

They only offer a window of time for appts instead of a set time. The lady wasnt helpful and kind of on the rude side. Was not happy with the customer service at all. Would not recommend this company to anyone.

Jeff Freeman

They are expensive. Standard charge of $225 to fix a leaking facet and $550 to replace facet in shower!! They did show up on time. Plumbers were courteous, but had a hard time understanding them.

Derwin Ravenall

I am extremely disappointed with the service I received. Company failed to follow through with their promise. I would not use them again nor would I recommend them to friends or family.

Daniel Estes

Just had a tankless water heater installed. Excellent consultation on options and pricing. Professional install in 1 day looks great. Unlimited hot water...priceless!

Lynsi Carreker

Ben was professional, extremely informative and made this whole mess of replacing the hot water heater painless. Couldnt have asked for a better experience.

Elizabeth Keathley

Pedro was very helpful in fixing several small plumbing issues around the house and answering questions. Well worth the cost of visit.

Kawii cookies64

Would never work with this RIPOFF Company again! Going to take them to court! Def take advantage of a lady at the house!

Mike Hernandez

Great experience with this company! Came out as promised and were on time.