United States Postal Service
| Address: | 470 Dacula Rd, Dacula, GA 30019, USA |
| Phone: | +1 770-962-4390 |
| Site: | usps.com |
| Rating: | 2 |
| Working: | 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8AM–12PM Closed |
Location
Photos 1
Reviews 6
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Felix En
The post office has been the most infuriating and miserable experience lately for me, filled with incompetent workers and downright liars. They have wasted months of my time and have sent me on hour-long wild goose chases that have left me frustrated and annoyed. Back in February I ordered a product from Japan and shipped it via EMS which meant it should have arrived very quickly. However after waiting and checking tracking, I found out that the package had apparently already arrived and had been signed for. After doing some looking around and investigating I found out that it was sent to the hair salon down the plaza. When I asked for my package, they handed me ripped open package with a missing shipping label, no receipt, and missing several of the items that should have been inside there as well. They thought it was a gift and proceeded to give it to several of their customers. This led to us arguing several times over the matter before I decided to go to the post office and demand to know what happened. When our regular post office worker came by the next day she was so upset to hear what had happened. She knew us and would have delivered it no problem but for packages out of the country, a different post office worker delivers them and she just assumed that it would go to the hair salon because the package detail said hair product. The logic behind this is painful to think and even the post office worker who delivered the package remembered that something was odd about that package when she was later questioned. After this I was told to contact the post office and the manager who was named Kevin. When I first talked to Kevin he could not believe what had happened and he told me that he needed some time to sort out and figure out how to take care of this issue. He told me that he would call me back on Wednesday that week, but did not call. By Thursday I decided to call the post office again and instead was told to talk to someone named Orlando. Mr. Orlando had suddenly changed the story, saying that the reason the package went to the hair salon location was that there was no name on the address, meaning they just made the assumption that it would go to the hair salon. We know for a fact that this is a ridiculous claim and also impossible, since we have a copy of the attached shipping label that the online seller put on the package. They also told us that they were not responsible and told us to call an administrative line, who ultimately told us they could not help us, and instead that we would need to call the claims office in St Louis. It was just a waste of time on our part and did not help fix anything. After this they just continued to send us on a wild goose chase, just telling us any random number to call. Every single one of these numbers would be at least a 40 minute wait only to have them tell us that this was the wrong number for this issue. It wasted hours of time and ultimately we didnt even get any help from the post office itself. We are still working through this problem right now as the Japanese seller is currently waiting for the post offices report to file properly so they can go through insurance to take care of this matter. However, they shouldnt even need to take care of this issue in the first place. The Post Office was the group who messed up and should need to take responsibility for their incompetence and inability to deliver a proper package without wasting everyones time and lying profusely. The fact that the General Manager of all people would lie so boldfacedly to a customer really makes me wonder about how corrupt and seedy the post office really is. Someone needs to lose their job of this.
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Debi A
The Dacula Post Office SUCKS! I have complained numerous times about mis-delivered mail or non delivered mail or mail that says it was delivered by the tracking but no package anywhere to be found or the delivery driver too lazy to get out of their vehicle so they honk and shake a box at someone in my yard mowing my grass dont they the postal carrier get paid to deliver mail . The Post Master doesnt do a thing about it and they SUCK TOO! Every time we have a sub, they sort the mail incorrectly and deliver it incorrectly ...everytime and I ship a package and instead of them taking it to post office they deliver to me when I was the shipper not the receiver . Then I drop package off priority mail express on Friday but it doesnt ever get scan till very late on Saturday and says it wont be delivered until Tuesday late afternoon it is soppose to be 1 day service not 5 day service I going to start using Fedex and UPS alot more from now on I hope they like losing more then $2500 per month you ticked off the wrong person
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Jerry Nessen
I just read the 2 posted complaints about service & attitude problems at the Dacula Post Office . . . and my experience has been 90%+ POSITIVE, both at the Counter and with the Carriers delivering to my home. Sure, some of the staff is new or part time and are not as experienced or fast; while the longer-term employees know their jobs well (and are often helping the newer staff member with on-the-job training . . . which is tough to do when much of it takes place in front of customers). And yes, like everyone else, I love when there is no one in line ahead of me, and hate it when I am waiting in line with only 1 clerk at the counter. Overall - they are doing a good job for me!
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Georgia Skydiver
Horrible delivery service! We get mis-delivered mail, and frequently our mail goes missing. Outgoing mail is often not taken out of the box, but rather, is picked up and placed on top of mail that has been delivered. There have also been times when we have been home and Ive watched the mailman put a "sorry we missed you" notice in our box for a package that he made no attempt to deliver. We have complained again and again and again over the years, but we still have the same lousy service. I dont know what good this posted review will do, since talking directly to the post office supervisor doesnt do any good at all.
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DL Maffett
At least I can say they are consistent. I oder a lot of items online. I can honestly say that if the package tracking says its been delivered to my PO Box its delivered but sitting somewhere in storage and I will have to speak to 2 clueless clerks and then a supervisor who will deny that the package was even recieved. Then I will produce the tracking slip and who signed for it... Then wait for it... The package miraculously appears from the back storage area... And the person who signed for it is off for the week so there is no way to address the issues. This has happened in detail and exactly 3 times this year...
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Rekha Sampat
The postal services in this country are getting worse day by day. The people at the post office are rude to begin with and they have an attitude. My credit card company says that they have mailed my statements to me but I have not received the statements from them into my mail box so certainly there is a problem in the postal services. I have also seen the mail van come at times in the morning and at times at night-- there is no fixed time so surely there may be a few days missed when they just dont feel like delivering the mail.