Gerber Collision & Glass

725 Dekalb Industrial Way, Decatur, GA 30033, USA

Address:	725 Dekalb Industrial Way, Decatur, GA 30033, USA
Phone:	+1 404-214-1775
Site:	gerbercollision.com
Rating:	3.8
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 29

Reviews 11

Terry Roberts

I took my 2010 Nissan Murano previously to this location four years ago. I ended up with over spray on the front bumper grill. The damage was to the back bumper. They did replace the grill. I was without my vehicle two days. I was involved in an accident on the front end of my 2015 Mazda. The body work on my previous visit was well done to my way of thinking. My vehicle was in the shop for 8 days. My insurance took care of my rental cost and repaired under my collission coverage. Keep reading. I had some previous paint damage on the right front fender. It was submitted to my insurance carrier and denied as previous damage. I retrieved my vehicle and this portion had not been painted. It was paint only no body damage. I was outrageously disappointed. I was not advised that my insurance carrier would not pay for the paint repair. The issue is I was in a rental where I was not inconvienced for 8 days. Then my paper work that I received indicates ORIGINAL ESTIMATE to Customer on 3/25/2016. I never received an estimate of repairs until I pick my vehicle up. Someone dropped the ball here. I am face with addittional down time from my business to repair what could have been addressed in the 8 days I was in a rental. Yes I received numerous text updates. One would think that I should have gotten a text along the lines. " Carrier has denied some previous repairs to your vehicle. Contact us for more information." The issue is not who would pay for the paint repair. I was never given an opportunity. This is not customer service I would expect when between the two vehciels my repairs to this shop was over $10,000.00

Sonya Lewis

My son, Justin M. , was involved in a car accident and was not at fault. His insurance company, GEICO, did not complete a thorough inspection and stated they would just probably total out his car. Justin had only had this car for about 3 months. Justin had been in another accident a few months before and that car was totaled out and paid by the at-fault drivers insurance company. I referred him to Gerber Collision, as they had recently replaced a shattered windshield for my other son. Brittany Pruitt (Estimator) immediately assisted him with his issue and kept him informed throughout the entire process. She had a complete inspection done on his car and jumped through many hoops to repair his car. GEICO said it couldnt be done, but she definitely proved them wrong!!! Brittany was very professional and certainly made a great first impression for us on behalf of Gerber Collision. Gerber Collision is truly blessed to have such a great employee. Thanks Brittany for a job well done!!! You deserve 10 stars, instead of 5!!!! S.Lewis, Stone Mountain, GA

Dan Immergluck

I took my car here because it was a State Farm service select shop and was nearby. They did $4,000 of front-end work. The next day, I drove my daughter to Charlotte (4 hours on the expressway) and the next morning the front wheels made lots of noise. I found the only repair shop open on a Sunday and took it there. They showed me that the lower control arm main bolt was missing on the passenger side and very loose on the drivers side. It most likely fell off on the drive. We could have been killed. Needless to say, I would recommend that you stay away from this shop!!

Lindsay Walters

I am writing an update about how they had me a previous upset customer turned into a quite Happy customer... Theresa made an effort to reach out to me and reassure me that I was important and made me more comfortable with the whole situation and gave me a proper understanding of the way things go ...and thats all I needed from the beginning!!and with that being said I recommend Gerber for auto repair purposes

Earl Daniels

I would recommend this location. The staff is personable and professional. This is a good location to get an estimate, but please call ahead to make an appointment. I did not receive the same care and "can-do" attitude at a location in Roswell on Alpharetta Highway. But the location on DeKalb Industrial Way n Decatur proved to be a far better and different experience.

Gaurang Makadia

I experience very excellent service with Gerber Collision center. Caroll took care of car earlier then due date........A++++++++++ response and update by carol weekly... My Honda Accord looks like New again..... Thanks Caroll

Qifeng Han

my rear bumper was hit by another car. sent to gerber. it took me one day to get it back. I got the updates of the repair through text. highly recommended. Tony is the guy who helped me.

Chemily Thomas

They were absolutely fantastic!! Everyone was so helpful with my entire process. Theresa, Tara, Adam, and the entire Gerber team were great! Anything repair-needed, PLEASE use them!!

Adam Arb

I cannot say this enough: Gerber Collision Center is the single most efficent anf professional car collision center in Atlanta

akber gillani

Very expensive I got a cheaper quote somewhere else

Qadash Baht Yahawah

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