Service King Collision Repair of Decatur

2818 E Ponce de Leon Ave, Decatur, GA 30030, USA

Address:	2818 E Ponce de Leon Ave, Decatur, GA 30030, USA
Phone:	+1 404-373-7660
Site:	serviceking.com
Rating:	3.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 14

Reviews 7

Carolyn Smith

I was recently involved in an auto collision a day before I was scheduled to leave town for a family funeral. As soon as I was hit I called my insurance company so I could speed up the process and get into a rental to make it to the funeral. While the damage wasnt severe and I could drive it home or to the collision shop (which both locations were just a few miles from me), I didnt want to risk driving across state lines. Fearing there may be internal damage that could leave me stranded on the side of the road. I asked my agent several times if the process would move quicker if I used the body shop within their network and I was assured it would. I repeatedly asked if I could just drop my car off when the shop opened and catch a ride to a rental location, where I would secure a vehicle that would get me to the funeral. Again, my insurance company assured me that would be fine. The next morning I arrived at the Service King Decatur, where I was immediately asked if I had an appointment. I simply stated I was involved in a collision yesterday and my insurance company said it would be fine to bring it this morning. The women responded by profusely shaking their heads and telling me, "Your insurance company informed you wrong! We make appointments and probably wont be able to see you until next week or later." I was taken aback but stayed calmed and explained I just needed to drop my car off and get into a rental so I could make it to my familys funeral. Again, I was told that couldnt happen. The woman then mentioned maybe being able to get me scheduled with the Tucker location, but she probably couldnt get me an appointment until the next day. The same day and time as the funeral. I then called my insurance company asking for help to find a collision shop to take my car today so I could a rental. She spoke with the women at Service King Decatur and was told the wrong information about scheduling and left me with no options. The women at Service King Decatur told me I can call Tucker to see, but they dont open until an hour from now and probably wont be of much help either. At this point I was on the verge of crying. i went back to my car unsure of what next steps to take and decided to call Service King of Tucker and boy, am I glad I did. The women at Service King Decatur swore no one would answer since the Tucker location didnt open until an hour later, but I did it anyway. I was greeted by a young woman and told her my situation and she told me to bring it right in they could make something work within the first hour of them being open. I made my way up to Tucker and parked, waiting for them to officially open at 8 a.m. To my surprise a young woman came out before they opened and told me to come on in and I didnt need to wait in my car. It was such a warm greeting and smooth process. I was so grateful and impressed by the service I received at Tucker. I was baffled the Decatur location didnt offer the same level of service, especially since i wasnt looking for an immediate fix. I just wanted to drop my car off and get into a rental. I repeatedly said I didnt care if they took two or three weeks to look at it, I just needed to get the process kicked off. Of course, the Tucker location is larger than Decatur so maybe thats why they were able to be so accommodating, but from my experience with Decatur, Ill choose to go anywhere but there in the future. Especially, since they offered no sympathy and were so dismissive to my situation.

Davis Bennett

They worked on my 2001 Lexus GS - included some paint work - which as a 3 stage paint on a 15 year old car at the time is no small task to match up - they did the work in a reasonable time frame. I brought the car home and about a week later noticed some of the panels where they met did not really match. Took it back for them to review and give me their thoughts - they agreed and thought they could match it more closely. Took the car back in and worked on the paint without question and no hassle about "well you accepted it when you picked it up" - when I returned to pick it up the second time it was a near perfect match - so very pleased that they took ownership of the issue and rectified without question - could not ask for anything more - no one gets things perfect all the time - the quality of a business for me is when you encounter an issue how they respond - and this outfit responded in a very positive way from a customer perspective.

M. Kanita Key

My car was at the company for almost 3 months cost over $10k to fix and yet the hood is still crooked. its no telling what else may be damaged under the hood. my co-worker had her car repaired and took it to the dealership recently to find out a hammer was used to put the a.c. cylinder back in and now its leaking Freon. if it wasnt for the lifetime warranty I would NOT be bringing it back. And to put the icing on the cake when I expressed my discord with the repairs, the general manager said "Well it was in an accident." Duuuuhhhhh! I even spoke to the district manager but he seems to still be very confident in this locations work. I really hope they can fix what they didnt already.

Samuel Chiu

Another driver struck my car and had Allstate, so I went ahead and got my car worked on at Sterling. I was prejudiced because of bad reviews, and I almost had a heart attack when they gave me the car back with a check engine light on (air pockets in the coolant system), but they were very responsible and they referred me to their mechanic Car Care One who is very nice and took the time to fix the problem. They gave me a nice gift bag with snacks when I picked up the car, and the damage is fixed. I cant complain.

Sean Waters

I recently brought my 2010 Honda Civic for an estimate after a fender bender. The quote came back at over $2,500. When I looked closely at the quote, they had included scratches and dings that didnt even originate from my latest accident. Essentially padding my claim. When I took my car down the street to DeKalb Collision Center, Inc. they fixed my car in under a week for $1,585. Nearly a $1,000 dollars cheaper and did good work. My advice? STAY AWAY from these crooks!

Anonymous User

Regardless of what they tell you on the phone, the low ratings are earned. They are very polite but take a long time to do relatively simple repairs. If you get a rental during that time, be prepared to be in it for a while. Also, dont expect regular updates. You will basically need to stalk them in order to find out what is going on with your automobile.

Juston Smith

Not surprised this place has 2 stars. Came in for an estimate, got a lot of lip from the guy at the front desk. Gladly will go elsewhere.