Service King Collision Repair of Duluth

Reviews 10

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Mo Erv

If I could give negative stars I would. I got my car repaired their recently. A car my wife drives. I had my glove box locked. My wife doesnt know how to lock the glove box. If you know Audis, you know that it takes a special key to open the glove. A couple of days after we got the car home, I went to check the glove, just to make sure it had not been tampered with. IT WAS UNLOCKED, AND......MY HANDGUN WAS MISSING. It had to have been opened with the key (that is inside the remote). I went back up there to voice my complaints and the receptionist IMMEDIATELY went into defense mode. "NO....couldnt have been us, we dont go into glove boxes". No apology, or remorse. She put it off on the car wash people. She said they had it been sent down the street to a "Squeakys" car wash for detailing. So, I went there. I spoke with the manager who said that HE was the one who washed my car and ensured that he did not go into the glove at all. He remembered my car and thought I was bringing it back for a re-wash. He said that he would have the owner get back with me asap since he was not there and it would be worked out. That was the last I heard of either of them.

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Marina Steinberg

Experience at Service King exceeded my highest expectations, and I am spoiled as Hennessy of Gwinnett Lexus customer… On top of giving me the most of attention and making sure I’m comfortable all the way, the price of repairs was cheaper than what I expected too! Best customer care all the way – I was given constant notifications about the status and estimates of repairs. The crew worked very hard to finish ahead of schedule, returning my baby by the end of a very first week – even had to stay late Saturday, but I got my car back and it’s like new again. Very very happy, and as much as I try to avoid accidents, well, they happen, so next time in a difficult situation like this I got a place to go to.

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Ron Kahler

I was not impressed with their work. Multiple things were not done correctly and I had to take it back to be corrected. The estimate itself was suspicious as it had glass parts listed and no glass was damaged or replaced. Forget communicating with them via e-mail. They completely ignore e-mails. Based upon my experience, I cannot recommend them.

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Doug Gorman

Think twice about using this body shop. They are not full service. They are hands-down worst customer service ever. Be prepared to be without a vehicle for months. Be prepared to have to reach out to them to find out the status of the job as it will not call you back. Dont let them put you on hold as they will not pick up your calls.

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Alan Richards

I am an employee at this shop so I might be a little biased but I am telling you, Service King does great work! The work is guaranteed for life and that makes a big difference. I may just sweep the floors here and keep the place clean but it really is a great place to get your car fixed.

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Johnny Edmond

I had a wonderful experience with Service King in Duluth. They are extremely responsive and provide quality work. Im very detailed and they exceeded my expectations with a major repair on my 2013 Grand Cherokee. Dont hesitate to use these guys.

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Gabby Corless

Love this place have gotten my car fixed here twice and it was an amazing job looks brand new, my mom got her Range Rover fixed here too, and we have referred a lot of our friends, always outstanding serivce and good price.

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tina peterson

The manager in this location is very arrogant and irrational. Never will repair my car at this location.

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Anonymous User

No communication and repairs took twice as long as they told me. Will not ever use this place again.

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Anonymous User

They do amazing work and the people are really nice and helpful :D I wont take my car anywhere else

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