Service 1st Auto Care

2258 Lithonia Industrial Blvd, Lithonia, GA 30058, USA

Address:	2258 Lithonia Industrial Blvd, Lithonia, GA 30058, USA
Phone:	+1 770-484-4905
Site:	service1stauto.com
Rating:	4.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–1PM Closed

Location

Photos 12

Reviews 19

Lucy Torres

I hadnt even had the chance to get work done here. It started when i called for a quote. The person at the front desk is the initial face/voice of the company and when I call any company I expect kind, courteous and accurate information. I called on a Monday be for 12. I asked about a SPECIFIC part and the girl was not taking the time to listen. She kept saying how WE (service 1st) do not diagnose over the phone which . Is definitely understood. So I ask again trying to be as specific as possible. The girl on the other end went on about diagnosing over the phone and asked me what part I was looking for.... the same part as in the beginning of the call. Her tone was not helpful and she says Im sorry we cant help you here. I am in the neighborhood so i went up there to show the emissions paper to help clarify what I thought was already clear and get the quote as I was ready to get it fixed the same day I see the garage and ask a mechanic whom by the way was helpful and knowledgeable. He knew exactly what I was talking about before I showed him the paper. I walked in the office to let her know to take a little time and have a little patience and she too would have heard what I was asking. I left due to her bad attitude. About 15 minutes later my phone starts alerting me I have texts and i start reading and they are from the office girl at service first defending her actions and how I wasnt woman enough to confront her and few other comments about her being a female and knowing cars. I couldnt believe that she went back through call logs and called a customer back to attempt to correct them. She was extremely rude, used private information to call me and tried to degrade me as a woman for not confronting her. I just needed some work done and would have appreciated some professionalism to assist me with the correct information. I reached out to a manager and am not sure how this matter was handled. Its unfortunate that this happened as I am a loyal and paying customer when great customer service is a priority.

Charles Scott

The Mechanics are a bit lazy and over priced. I have taken my Honda to them on several occasions and each time the quality of service begined to drop. This time which is my last and final time, after getting my car back from service my temperature gage wasnt working properly along with the speedometer. This wasnt happening before I put the car in their care. The mechanic towed the carback to the shop only to inform me that NOW I need a new altenator WOW ! I told told to mechanic to replace the altenator. I was busy but managed to call around and found out the price they quoted was over priced. I was so busy in my life I really didnt have time to take it to another shop. upon paying for a salvage altenator which they quoted me at $214 I was then hit with a $271 for the tow. I also ask the mechanic to check why the car was sputtering during driving. He told me once he test drove it he didnt notice the car sputtering. My car still sputters at 40MPH..i DOUBT HE GAVE IT MUCH OF A TEST DRIVE.. Sincerly, Charles scott

Christopher Brown

I searched for a shop that was certified to fix Hondas because I was frustrated with misc fees and spontaneous issues once the dealership finished checking my car. Service 1st is a small shop with the service and knowledge of a Honda Dealership. These folks are honest, theyre prices are competitive and they tell it like it is. Even the young lady that runs administration can answer my questions. If theres a problem, theyll fix it (with my approval - thats important). If there isnt a problem, they wont make up something random just to get my money. Ive been with them since 2011, and I wouldnt take my cars anywhere else. I highly recommend Service 1st Auto Care!!!

Shamika Crouch

I have had several cars maintained by Kevin and his technicians and they are the best. I recently purchased a Acura TL from Kevin and have yet again entrusted this to car to him as well. They are factory trained, knowledgeable and fair. They only sell you what you need and make sure you are aware of every service needed and when its needed to keep your car on the road. It is a small shop, but the customer service is great and the work is quality and consistent. There is collision repair available as well.

Rayha Lokie

I was never able to reach them despite calling them 3 times. No one answers the phone. I gave them 2 stars because they have a voice mail. I left them a message and still never received a return call back. I called right after there start time 8:00 am so I was surprised that even at that time no one answers the phone. That is poor customer service.

Anthony Sims

Ive used Service 1st for many years, and they continue to provide excellent service. The most important thing for me is that I TRUST them. They only make necessary repairs. I have recommended several of my friends, and will continue to do so. I only purchase new vehicles that they service. Wouldnt have it any other way.

robin johnson

I have a 95 Honda and although my car is old. It was serviced with the same professionalism and detailed care that you would expect on a new car. Kevin explained everything needed and why. The service was A1 and so was the price. I will bring my car here for all repairs and services in the future!

NJ Ozumba

If you are looking for an honest mechanic, look no further. Ive been dealing with Service First since its inception over ten years ago and have ALWAYS been satisfied with the service they provide. They will always diagnose the car properly and will never prop up fake repairs that arent necessary.

shaterra wheeler

Service 1st auto care is the best place in Lithonia to have your car serviced by. The service is awesome, and the mechanics are very nice and friendly. My car always runs great after being serviced. I would highly recommend them if you drive a Honda, Toyota, Lexus, or Acura. Check them out!

IAM MARKwitK

I have a 2003 Toyota Camry, my starter went out and I was to far to tow it to my mechanic. So I got it towed to Service 1st Auto Care. This was 1st time going to Service 1st Auto Care. They gave me a great price, the service was excellent. Car runs like a champ! I will be going back.

William Fulton

World most awful place. Please dont ever tale your car here if you want it fixed properly. This place should be SHUT DOWN ASAP!!!!!!

Anonymous User

Great service. Quality Work. Low prices. What more could you ask for?

Cierra Brown

Great staff she is so sweet and she sale Avon gift baskets.

Anonymous User

Great service and no surprise repairs!!!

Christina Bagley

Great Service at an even better price.

Johene smith

The staff are the best in all areas