Nalley Collision Center East

Reviews 3

EN

Eny Jackson

This was my experience.. Went in looking for an affordable car, found one, our sales person Jarrod was great , knowledgeable and so was his assistant Ernest. We were approved for an 2011 Hyundai used. Great for me to drive around and take the kids back and forth. We were going back and forth talking numbers, Jarrod spoke with the General Manager, and he came and shook our hands and said we were approved. We left a parcel deposit and were able to leave with the car that night. I returned to the dealership two days later to finished the finance paperwork. The general manager came to the lobby told me to follow him, very rudely, (no longer the kind man who shook my hand when we were approved), and sat me down and told me, that we were not approved and finance dept changed their mind, the bank didnt approve you and we are returning your cash deposit by check in 3 business days and the sales person will drive you home!. ......... I was blank..... 2 days ago we were approved and now we are not, he had no apology, was very rude, just explained the reason and that was it, no other options nothing. As i reentered the building after calling my husband at work and telling him the bomb that was just giving to me, the poor salesperson who is shock was well and so embarrssed, tells me, maybe someone can co-sign for you. But just 2 mins ago you just told me i was going to be driven home. This general manager gave me no options on what my next step could have been, maybe a larger deposit? maybe another cosigner?, but after he saw me outside upset, then he wants to ask me can you get a co-signer now? How can you be so inconsiderate, i told him i now have no way to pick up my daughter from school today, and you are about to drop me off at my home, and i have no way to get to my child. My problem with this situation is not that we were not approved, I understand how the numbers work and dealing with banks is a pain, but that i had the car for 2 days, thinking we were approved and that I was so rudely spoken to just because you want the car back, 2 days ago the general manager was all smiles. He didnt try to save the sale, i was not only spoken to rudley but not given other options after me him telling now Iam not approved when i was approved 2 days ago. What changed in two days? Better customer service skills need to be in place with this General Manager, because giving someone news like this should have been delivered in a more proper manner, rather than, talking to me so boldly, taking my keys and dropping me off at my home. Its ok, I will find another car. but customer service is earned and this situation Nelley Hyundais General Manager In Lithonia GA, Failed!. General Managers name is Wil Roberton. 0.00 Stars Mrs. E.Jackson

CI

Cindy Middlebrooks

I traded in my Nissan Rogue for a Hyundai Santa Fe. Love the car, however, my first oil change was a disappointment. I guess Im used to the service at the Nissan Dealership. I make the appointment, greeted as soon as I drive up, very nice waiting room with a fridge stocked with small waters and drinks and a snack basket. I never paid more than $25 for an oil change. I get to Hyundai - the service bay door is down and blocked by 2 other vehicles. Had to park out front and walk in to find out where I needed to go. They did get my vehicle and drive it into the bay. Time for oil change was average; however, I saw them drive my vehicle out of the service bay at least 20 minutes before I WENT TO ASK THEM about my car. They never came to get me. My ticket with my keys was sitting on the service desk just being ignored. The person who checked me out stated that my vehicle had only been out long enough for him to check out another customer. WRONG and an outright lie! And then - at checkout - I paid $34+ for the oil change AFTER a $10 coupon. The price they show on their board is $29.99. I asked why my oil change was more than the posted price and was told that most cars today require synthetic oil and it cost more. THEN POST THE PRICE OF OIL CHANGE THAT MOST CARS REQUIRE....not $29.99 that only a few cars get. The waiting room was nice and comfortable. They did have a fridge but it was completely empty. Its those little things called CUSTOMER SERVICE that can make the difference. I like my car but I really wish I was at the Nissan Dealership Service Center for my oil changes. I know you guys at Nalley Hyundai can do better. And last - EVERY TIME I got my oil changed at the Nissan Dealership - they did a courtesy wash on my car without me even asking for it. Their service is superior. At Nalley Hyundai - I wasnt asked, it wasnt done and my car was pretty dirty. I think they should have asked or better yet taken the initiative and just done it as a courtesy and a "Thank you for your business." Needless to say - I am sorely disappointed with my first experience at your service center. I honestly do expect MORE the next time that I have to come......take a lesson from Nissan.....I didnt have to buy a car from you - I CHOSE to buy a car from you and I CHOOSE to bring my car to you for service. Timeliness in notifying your customers when their car is ready is a MUST, courtesy car washes should be standard - ask your customer if they want it and if they time for it - some may decline due to time constraints - but thats the "ADDED VALUE" and make your waiting room a little more pleasing by stocking your fridge. Thank you.

VA

Valerie Bell

This dealership gives the BEST customer service I have ever experienced at Hyundai or even buying a car!!! Let me tell you what happened..... I happened upon Nalley Hyundai after slamming into a pothole on a Georgia highway. My 2013 Elantra had to be towed to the dealership. The first person I met was JOSEPH STRONG in the service department. He was extremely nice and went out of his way to get me quotes, in my price range, for the repair of my vehicle. Joseph called me several times to keep me in the loop, and even arranged for me to have a rental car while repairs were being made. On a trip to the dealership (to remove items from my car), I was greeted at the door by TIE HILL. Tie was friendly and took me to my car, helped me carry my things, took pictures of the car damage so I could post them on Facebook and was generally helpful and supportive. Before I left, Tie suggested to me that maybe I should think about a new car. We ran the numbers for a 2015 Elantra -- very reasonable! But... When I told Tie that I had always wanted a Veloster, he started the process all over with just a smile and a "sure, we can do that"! Nalley didnt have the color that I wanted on the lot, but Tie went the extra mile again and called around until he found the exact Veloster of my dreams. While I was signing all of the paperwork, Tie drove to the location where my future car was being housed and drove it back for me. He then set the team to work prepping and cleaning the car. By the time all the paperwork was signed (JAY WILLIAMS the Finance Manager was amazing as well) my car was ready. Tie gave me a complete tutorial on how the car works -- even though by now the dealership was closed. All in all this was the very best experience I have EVER had buying a car or getting service. Everyone at Nalley was friendly, helpful, encouraging and supportive! All people interested in purchasing or getting their Hyundai serviced should definitely go to Nalley in Conyers Ga.! These guys could teach a class on good customer service! Many THANKS!

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