Firestone Complete Auto Care

929 Buford Dr NE, Lawrenceville, GA 30043, USA

Address:	929 Buford Dr NE, Lawrenceville, GA 30043, USA
Phone:	+1 770-225-1521
Site:	firestonecompleteautocare.com
Rating:	3
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 7AM–6PM 8AM–5PM

Location

Photos 20

Reviews 8

Tina Elkins

From the reviews I was hesitant to take my van for service. The reviews are wrong. My experience was pleasant, helpful and knowledgeable from the time I walked in. The young lady at the counter was smiling and soft spoken to the manager who gave me a timeframe when I called to determine if they had time to work on my van, it was a Saturday. When I called I was told about an hour for 2 tires. That was pretty close to accurate but I added an oil change and alignment when I arrived, so it did take longer, as I expected it too as I just added on work for them to do. While doing my tires they noticed my back brakes were, basically bare. I didnt take their word I had them show me. I know a few things about cars. Sure enough I was basically riding on air. So I had them fixed. They did not offer any work that was not needed. Which in my book is a major plus for a repair shop. They were courteous, knowledge and personable. I even have a 12 month, 12,000 mile warranty on my brakes. Woo HOO. When I called I needed 2 tires on the way I had a light in my van that reminded me I needed an oil change and whenever tires or oil it should be aligned, so I knew I would be there for a bit and when I added the brakes, I added time for that too. Added services added time. I travel about 200,000 ( yes you read and I typed that right) miles a year. I deal with a lot of services centers. I will return to this location and I appreciate the time they took to listen to my complaints about my vehicle, about other service centers. Allow time for a job to be done right. You will appreciate it in the long run. These are good, hard working people who go above and beyond to get you up and running and keep you running. In my book thats amazing and appreciated. Just a side note the manager came from the Mall of Georgia location and has only been there about 2 weeks. Give them a try!

Chris N

First time I have been to firsestone ever. I usually stay away from these types of places considering i take pride in taking care of my Lexus and dont go to pep boys or the like. There was a special for brakes and the time was right so i made an appointment. I walked in and DeeDee changed my life. She said hello and welcomed me to the counter. We talked and instantly connected with her warm, friendly, and supremely professional demeanor. Ive never felt so comfortable at a service shop ever. I have sat at places getting work done for others in my family with their cars and not even a toyota dealership is in the realm of how i was treated over here. There was another tall dark gentleman that was awesome also. We talked about cars and everything. My time flew. And when it turned out that my rotors were shot, i was gonna put the service on hold. DeeDee talked me into a firestone card and Im glad that she did. Words cant describe how great my experience was. I love firestone! I love DeeDee. I dont think i want to go anywhere Deedee isnt. A ++++++

Roy Francois

Avoid this store!!! I bought a new set of tires from this store 11/2006 for my Suburban. Dropped the SUV at noon, paid $650 and picked it up after work. When I examined the tires the following day, I noticed they were not new (though they had very little wear). I decided to let it go, I just did not have the time to go back and spend more time on this. Over the years we drove the Suburban only for only 14,000 miles in 6 ½ years, until now when a tire starting loosing air, but there is … no nail! When I examined the tire more carefully, I noticed a vulcanized plug in one of the tires. Now I have to fix their “fix” on a tire that was supposed to be new to begin with. Be aware !!!

Rebecca Waugh

We recently brought our car to replace a blowout on a tire that came with the vehicle we purchased 5 months prior. Michael, was incredibly patient, helpful, and informative. He let us know that the dealership we had purchased the car from had also supplied us with 4 tires that were around 15 years old and how dangerous that was. But, he did not pressure us to buy the new tires from him when I told him we wanted to talk to the dealership about having them replaced. He also taught me how to read the DOT numbers on tires so that, in the future, people will not be able to pass off old tires on us again. We will definitely be back.

Donna Smith

My family & I have been customers at the Buford location for years. On 8/17/12 I asked them to change the oil, rotate the tires and do an alignment on my van. They told me all had been done. After a couple of days I looked at the front tires. They had not been rotated. When I called the store I was told they had definitely been rotated. This was a flat lie. A few days later I took my van to the Mall of GA location. They confirmed that the tires had not been rotated. They performed that service. I will never use Firestone again. When my tires need replacing or I need mechanical service, it will not be with Firestone in Buford.

Demetrius Cox

I pulled my car in this morning at 7am. And I was informed that there were people in front of me so I would have to wait till 11. My car is in pretty poor shape so I had to settle for waiting. However, since someone didnt show up for their appointment at 8am I was moved up really far up the list by Store Manager DeeDee. She seems like she cares for her guests and it makes the experience here better. Ive been coming here for years and I always feel like Im getting an honest opinion. Yes, sometimes its pricey. But I feel like I always get a proper diagnosis of an issue.

Anonymous User

I carried my car up there to have tires put on. Before I left a delivery van slammed their door into the side of my car. I asked one of the employees who came out to look at my damage and the door of the van so I can prove it was hit and he said he would not get involved. As I was driving off I saw him and the delivery driver looking at the damage. No interest whatsoever in the customer. Called back to cancel order for tires they had a "who cares" attitude. I have been doing business there for several years. Wont go back. Fred Pierson

Anonymous User

Took my f250 up there for new tires and alignment. Lady assisting me was quiet rude and had a who cares about you attitude. Been there in years past to get work done on my cars and never had a problem untill now. Right up the street less than 300 ft from this firestone another tire store exists which provided me correct customer service and had better pricing, Ive switched to them for there positive customer service. If Im going to spend $600-700+ with a business it will be a place who seems to want to take care of me. John