Classic Collision of Stone Mountain

Reviews 3

NO

Nobi Joyisa

My history with your company is one that reads horribly. I came to you for get my rear end fixed, and was returned a car with a trunk trunk and tail lights that were visible misaligned, so much so that it was a bit insulting that you tried to give it to me in such condition. I returned it, and got it back with a leak in the trunk so severe, that it left a pool; a pool large enough to nearly ruin the camera that is kept there. The man who presented himself as the owner said it was because you didnt do a seam seal. After a bit of fuss, a representative told me to drop off the vehicle. He said that if I get there when you open, Ill have it back when you close; that he would leave my car out so that I can access it with my spare, and we would be done. When I got there, my car was no where to be found, and you were closed. After much more fuss, I found that you were unable to compete the work as quickly as you said, but no one bothered to tell me anything about it. I had to take to Facebook to get an immediate answer. The man who presented himself as the owner got me a rental car the next morning, and allowed me to keep it for the next 3 days as you more properly did the repair. After this, I had damage done to my vehicle. It was another case where payment was no issue. I had a choice to go to the most convenient place (Classic Collision), or find another place to go to. I choice you because there is no way youd drop the ball like you had before, and there was no way that youd do it twice to the same person. I was incorrect. I came to you for an estimate. Someone came out, took photos of damage and the VIN, asked who the insurance company was, who the agent was, and said I was all taken care of. Months go by, and I hear nothing from all parties. I called insurance agent and he said he had never gotten an email. I call you, and get no answer. I press zero, leave a message, and wait a month for no reply. I call again, and do the same thing, only to get no response. The next month (January), I call and get an answer. Nothing had been done. The secretary makes the comment that its her boss, Jeff, who did the estimate, and who had not done what he said he would. How is this acceptable? And if its leadership dropping the ball, how am I to believe the culture of the company is? My last call resulting in an email being sent, without the photos that you should know to include (damage and VIN). Did you call and ask me for the photos? No. You sent it anyway. The insurance agent had to ask me for it. Whats going on with the communication? Is my time it valuable to you? Are you lax because insurance is paying for the repairs? Do you expect me to just lay down on shoddy workmanship and suspect practices because my money isnt being spent? Even now my taillight is out (it had been going in and out since the repair, but I cant prove its your fault so I let it go). I only bring it up not because I want you to look at it, but because I want you to understand that I have a legitimate fear that if you are tasked with the repair, it will only result in a failure of something else. Let me make this 100% clear. I am only allowing you to finish this work because we are so far in, and I should not (and will not) take another day off to get an estimate and start this process over after 9 months of fighting. Should anything ever happen to my car again, I will not be using any of your locations, and I will very publicly advise others to follow my lead.

AS

Ashley kim

I would give it a 0 star or even a negative star if I could. Bottom line, this place should be out of business because they think nothing of their promises with their customers. I got in an accident on March 4th. Although I insisted that we fix my car at the Honda dealer, my insurance agent kept arguing that we should take it to Classic Collisions of Stone Mountain. This turned out to be a HUGE mistake. I signed my papers for repair on March 7th, Friday. They gave me an update, predicting the repair would be done by March 23rd. Near that date, they pushed the date to March 31st then April 2nd. Come April 2nd (Wednesday), I gave them a call. They said they forgot to change the date and said it would be done by Friday. Come Friday, no call. And the weekend goes by. I finally gave them a call again on Tuesday (the 8th). They said its not ready and theyll have it done by Friday (the 11th). I called again on Friday. At 12 pm, they said theyre hopeful itll be done and that theyll give me a call. Of course they dont call me so I call. AGAIN.They keep giving me b.s reasons and this time, though the work is finished, the car isnt "clean enough." They promised me it will be done by Monday (the 14th) and they will give me a call by 12 pm. OF COURSE they dont call me and I call in again. Now theyre saying theyll give me a call by 4pm. Total bullshit. Cleaning a car takes all day? What angers me most is that I know that theyre not giving their all when it comes to fixing it. My car is not their priority. Ive been getting picture updates and theyre putting maybe 30 minutes of work into it despite my tenacious phone calls. They think "well push the date back again." Either set a date you know with certainty you can have it fixed by, or dont give me your word. Really? Cleaning a car takes a full day? Im under 25 so I cant even get a rental car. I have been without a car for more than 40 days. And they keep changing the date. Any how, I have already filed a complaint with nationwide so they dont ever use this shop again and I have filed a complaint with the Governors office of consumer protection. I hope no body makes my mistake. Dont do business with them. They dont value your time and are incompetent when it comes to valuing promises with their customers.

DE

Derak Bevis

Nothing but good comments. I went in to ask about a scratch on my hood that was not bad but did go down to the metal. Jim came out to my almost new Honda Odyssey and looked at the damage. He was polite and gave me an idea of what would be required to get it back to perfect. I was honest and told him I could live with the little dent but I did not want it to rust. He then told me I could go to the Honda Dealer down the street and get a bottle of touch up paint and bring it back he would show me how to fix it. It would take 15 minutes. I did come back and he gave me several suggestions and helped me with my Car. It took him 5 minutes and he showed me how to put the touch up paint on. What I like is that Jim took the time to help me and was straight with this issue. He could have pushed me to have hundreds of dollars of work done but he listened to my comments and worked with me. I now feel confident that If I did come back with a real auto repair he would give me an honest answer even if it did not put a lot of money in his pocket. I happen to have another car that does need more drastic repair and I most certainly intend to give the business to Classic Collision.

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