Gerber Collision & Glass

3030 Satellite Blvd, Duluth, GA 30096, USA

Address:	3030 Satellite Blvd, Duluth, GA 30096, USA
Phone:	+1 770-232-1200
Site:	gerbercollision.com
Rating:	4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 20

Reviews 14

Ayonna McClure Webb

Upon initial phone call, I spoke with a lady who was very nice and professional. I cannot remember her name. However, she was very detailed and helpful. I wanted to get estimates from other places before I made my final decision. I went to one other place and decided to bring my car here versus the dealership for a few reasons. Cost didnt matter since I wasnt paying for it. The service and their continuous effort to answer my questions when I called back several times before I made my decision. The other place I received a quote from picked up on some things that Gerber missed. I told the nice lady who I dealt with on several occasions. She asked me to email my quote and they would do whatever needed to be done to get the car fixed right. I chose this place because my insurance company recommended them and the work is warrantied for the lifetime of ownership. That alone sold me!! I called in advance to schedule my appointment to make sure they would be able to take my car since I had a rental only approved for a certain amount of days. I dropped my car off and just waited for an update. I was immediately sent a new quote showing what they uncovered (which was great). The timely turnaround was impressive. Two days later, I received a call that my car was done. When I went to pick it up, I noticed a few things. They took the car to the back and fixed it right then and there. No questions asked. The customer service from everyone that I encountered was phenomenal. I appreciate their great workmanship and will refer others!

David Cline

Quoted one of the lowest prices anywhere for windshield replacement on a 2013 Nissan Pathfinder, over $100 less than some more well-known companies. I was very pleased with the installer, who was very professional and did a great job with the installation. The more expensive companies justified their prices by saying they only use OEM glass, claiming that cheaper companies use lower quality glass. But my new windshield is stamped with the same "name-brand" identification marks as the original it replaced, so clearly the more expensive companies are just overcharging for the same materials and labor. Gerber will be my first call the next time we need any auto glass repair or replacement!

Hans Eckman

Gerber and Theresa were wonderful. Everything while I was out of town so that I could drop off my car when I returned. Theresa also worked to provide a repair option so that I didnt have to complete the claim with my insurance. At the end, my vehicle was repaired perfectly and it cost me less than my deductible. She also had everything handled on the rental car including the return. It could not have been any easier. Everyone I met was very nice and made me feel appreciated.

Patricia Chrisman

Stopped by to get an estimate on some minor paint damage on one of our cars. Jimmy was very pleasant and helpful. Not only did he patch paint some dings so they wouldnt rust , he compounded some scratches and gave me some patch paint--all for NO CHARGE! He followed up with an estimate for repainting by email, which was less than the ballpark figure he had given me. Now THATS how you build good will and a loyal customer!

Ticely Sanders

They are absolutely amazing!!!! As soon as I walked in i was greeted and treated like a priority. They were completely accommodating and even offered to pay for my rental since I was paying for my car to get fixed out of pocket. I got updates every day on the progress and they made sure to keep me in the loop with everything! I absolutely love them and I would recommend them to everyone!

Anonymous User

Be careful, they are charging the wrong tax for Gwinnett County, they are charging 7%, when it should be 6%. They used after market parts, that is why they are cheaper! When I called to let them know they are charging the wrong tax, the girl said, "well I dont live in Gwinnett", what kind of answer is that?

Gabriela Romero

What can I say words cant describe all the help I revived from the gerber collision in satellite blv they are the best thank you so much especially Teresa and dwayne for being so nice and working on my car it looks brand new this is the place to go thank you once again

Anonymous User

They never showed up to install my windshield. I called around p.m. and they told me that they would be at my home between 3 and p.m.. Well its 7p.m. and dark.You think they are showing up? I cant stand bad service and this sucks!

Anonymous User

I have used this company twice. Both times I was taken care of by Jim Muthart. Very professional. Very good customer service. Quality of work was outstanding. Fair and honest pricing, strictly by the book. Highly recommended.

Marcos Morales

Was denied a vehicle drop off even though I called a week in advance and was told I could drop it off. Receptionist had terrible customer service as well.

Kunal Patil

Insurance approved and lower cost than other places. Would definitely recommend.

Katelynne Guimond

only place i will EVER go to to get my car fixed!!!! Did an amazing job!

Jeremy March

top notch service , staff and quality work.

Brett Henderson

Excellent quality and service.