Maaco Collision Repair & Auto Painting

3040 Main St W, Snellville, GA 30078, USA

Address:	3040 Main St W, Snellville, GA 30078, USA
Phone:	+1 678-389-7959
Site:	maaco.com
Rating:	3.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–1PM Closed

Location

Photos 19

Reviews 13

Rhonda Walker

if I could give this company a minus I would. 1 is too good for them. Jay is very professional when he is making the sale. he has excuse after excuse after excuse. It takes a lot to make me lose my patience or to make me angry. Jay took me there. My paint job was expensive. According to him my car required heaving sanding. Being green to the business I accepted what he was telling me. My car was supposed to be ready within a few days. It ended up being 3 wks. Week after week I would have to call and check on the progress. Each time I was given a different explanation for why it was taking so long. When I finally went to get my car, I pointed out things to Jay that he said was not repairable. Well, if you could not fix those things why did I have to pay for heavy sanding. My paint job has wrinkles in it. There is dirt embedded in my paint job. They did not wash my car before giving it to me. I have been told that it is overspray on my windows and that is why my windows are so cloudy and wont come clean. I guess that is additional money I will have to pay to get someone to scrape my windows. They left my passenger side door open during a time where we had several heavy rains. Rain water got into my car and damaged my headliner that was just recently replaced. I had to pay an additional $400 to replace the headliner. Maaco also painted my door jams. They removed my trim and did not replace it. I had to pay my upholstery guy to replace it. My door panels on the inside of my car were off when I went to pick up my car. Again, I had to pay the upholstery guy to repair. Thanks to Maaco I spent well over $2000 and I am not a satisfied customer. This is not my last review for them. I am going to make sure I spread the word to as many people as I can. I dont understand how companies can take advantage of consumers and get away with it. I am researching my options. I have contacted the corporate office but to my knowledge nothing has happened. They didnt even care to hear my specific complaints. DO NOT USE THIS MAACO. Jay obviously has not ethics and was not willing to address my issues even after I went back a second time.

R C

Brought car to have paint that was splattered on car from the interstate removed from body, wheels, wheel wells and running boards of car and was told that it wouldnt be an issue. The manager, Jay, told me when it was ready that there was some paint that We picked up the car after hours and noticed immediately that it wasnt just some paint that couldnt be removed but a very large amount that wasnt removed. Whatever tool was used also put deep scratches into the running boards. When we brought the car back, the manager claimed that the scratches were already there and spoke to my wife in a very rude and condescending way about it. He took ZERO responsibility for their mistake and offer no apology for it. I wouldnt recommend this body shop at all and anyone considering it should stay far away. Very poor customer service and business practices.

Amnyst Davis

Will not be coming back! I had been here before and the experience was okay. but my second time and last was of course terrible. I need in my front bumper fixed I had got a quote for my old one to be repaired and getting a new one. I was going to get my old one fixed but the manager Jay said the condition of my car will not be good and I should get a new one. so I go and get the new one and it took longer than expected he told me 3 days ended up being 5 days. after 2 months I found out that my old one was repaired with plexi glass on it. He did not inform me that he repaired my old one and still had me pay for the price of the new one. If he had informed I might be fine with it. But to me thats just bad business.

Nadia Agha

Had a great experience when I had my car repaired here after a collision. The staff is extremely kind and very flexible with scheduling. They also provided me with many pricing options so that I could have my repairs done at an extremely affordable rate. They even cleaned off my car for me when they were done repairing my vehicle! Would definitely recommend this place for anyone who needs their car repaired efficiently and cheaply and quickly by an extremely kind staff of workers (they repaired my car in a couple hours and it was ready the same day). Would definitely come here again if I ever need anything else done for my vehicle.

Stuart Heath

I should have learned the last time Maaco touched one of my cars. I needed a fender painted, got a verbal price over the phone and was told it would take 1 day. It ended up costing a good amount more, and took 4 days. It has been around a month a paint is already flaking off in multiple areas. Do yourself a favor dont use Maaco.

Teresa Hawkins

Jay is a very personable. He remembers his customers from previous jobs. We have had 3 vehicles repaired or just painted at Macco. They even repaired the cruise control for my truck while it was there to be painted. They have different grades of painting jobs, and helped me pick out the right one .

Richard Stoute

I have been to this location twice and a previous location, and Maaco is a great place to have your car taken care of, when your car is in need of a repair from a bad accident, and they will do there best to save you money, if they can, i would recommend to all my friends and family.

Lisa Caiafa

My car was damaged while having work done in this body shop, and I was told the damage was there prior which is 100% a lie. The manager, Jay, is extremely rude and unprofessional. Save yourself the trouble and take your business elsewhere.

Cassie Tarkowski

Brought my car here to be fixed after I was in an accident and they have my car looking brand new! The paint job looks amazing!! And they also fixed my car in a timely manner! 10 out of 10 would highly recommend! Thank you so much!!

Jim Bartow

Jay went out of his way to make sure that I am happy with the work he does. Its good to find someone that is more interested in customer service than in just turning a profit. This is a good place to get your car painted!

MARY W

Unless you work with the owner directly I would not recommend a paint job here. The low moral effects quality of work done. Manager could benefit from lessons about how to communicate without losing your temper

Tina Guined

Great service! They found an issue in the paint job, they insisted on fixing it versus letting the small defect go and hoping we didnt notice. They delivered what they promised and no surprises!

Brittany Harville

Jay was very professional & did an amazing job on my car..This was my 2nd time going to Macco & Im very pleased with the results!