404 Computer Repair

552 Cobb Pkwy S, Marietta, GA 30060, USA

Address:	552 Cobb Pkwy S, Marietta, GA 30060, USA
Phone:	+1 404-259-0183
Site:	computerrepairatlantastore.com
Rating:	2.9
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 11AM–6PM Closed

Location

Photos 100

Reviews 5

Chatonia Underwood

I took my 3 year old Sony Vaio laptop to 404 Computer Repair in November of last year. The bezel and back cover had become unattached from the keyboard. Nothing was wrong with the computer screen itself. This laptop is not made by Sony anymore so I expected it to take a awhile to find the parts fix it. However, I did not expect it to be FOUR MONTHS before I got my computer back. After countless phone calls and excuse after excuse being fed back to me, I was fed up decided to pay a visit to the shop. Not only was my computer no closer to being fixed but they had somehow "lost" my 1080p HD screen. They told me that they could not find the parts needed, would replace the screen at no extra cost, and put my laptop back together the best way they could if I gave them another couple of days. I went back the day after they said my computer would be fixed and they STILL hadnt put it back together. I waited until the technician finished putting it back together, signed for my laptop, and left. When I got home, I realized that the screen they replaced my original screen with is only 1366x768. They replaced my screen with a drastically cheaper display (which sucks because I built it to be a gaming laptop) and my computer is still broken. I wish they would have just told me that the computer was unable to be fixed in the first place. It would have saved me a lot of time and wasted energy. I can accept that my bezel cant be fixed. However, replacing parts that worked perfectly fine with cheaper parts is shady business and completely unacceptable. I would give zero stars if I could.

Cole Jordan

PLEASE DONT WASTE YOUR MONEY AND TIME!!!!! NOTHING BUT A SCAM!!! I went to the Marietta location and was helped by a man named Adrian. everything went ok while he was taking my money. He told me I had a 30 day warranty for the screen and that there may be black marks or shadows that appear and reassured me not to worry that if anything of the sort happened its not unusual and all I have to do is come back and hell replace the screen for me. Well later that day A small black line starts to appear and I pay it no mind because its small. A day or 2 later and the black mark has grown and goes across my whole screen. So the next day I drive to Marietta to get it fixed and thank god its Adrian he can help me. But he starts telling me he wont fix my phone because I cracked the screen even though it wasnt dropped or anything. Then he tells me its the LCD light and its going out. But my LCD was fine before he worked on my phone so that doesnt make sense. He basically told me I was lying and he didnt care what I said. I took his managers number down and called him right outside the store. I sent pictures and was put on hold. While Im on hold the manager calls Adrian and Adrian proceeds to lock the door on me and close the blinds so I cant see him. Then the manager picks back up and says were lying that he didnt say anything about a month warranty and he wont help us. So I basically drove 30 minutes to be told I was a lier and that I got ripped off and theres nothing I can do about it.

Mertel Manzila

Im a college student who recently cracked her screen and was looking for a quick fix. I found this place that is right near my school and they had relatively low prices for iPhone repair. Even though they advertise that they can fix your phone within an hour while you wait, I waited two and a half hours for my screen to be replaced. Meanwhile, people who came in after me with the SAME EXACT problem got their phones fixed before me. After I received my phone, I noticed the home button did not work. I have an iPhone 5s that is brand new and the home button worked perfectly fine and it had touch ID. After letting them know that they broke my home button, they attempted to fix it (because of their 30 day guarantee) and failed. They then tried to get me to pay an additional $50 to fix the home button that they broke! So I left with my phone in worse condition than when I brought it in. Not only did they damage my phone, but the screen they replaced blacked out about two weeks later. I was still under the 30 day guarantee, but I wouldnt dare go back there with their terrible service. So I went to a different repair store that cost more money but they were able to replace my screen and fix the home button that 404 Computer Repair broke. Long story short, these guys have no idea what theyre doing. I wouldnt recommend going here for phone repair.

Michael Bryan

Really, really terrible. I was excited when I found the place, because it was the only cell phone repair shop near where I live. 3 weeks later, my phone still hasnt been touched. I have a Galaxy Nexus (Tmo). Power buttons unresponsive; needs a new flex cable. Simple; right? I walk in, and tell them the issue, and the part thats needed. Not surprisingly, they dont have the part; and will have to order it. Totally reasonable. The owner informs me hell call me when the part gets in; I leave, full of hope for a working phone.... 5 days later, I get no call. I call back. Part has not arrived. He informs me he will call me back tomorrow. 2 days after this, I have yet to receive a call. I call in again. Part has not arrived yet. I ask him to check the tracking number. I gets off the phone to look for it; and informs me that this is a new supplier, and that apparently theyre slow. He states that he can go ahead and put in a next day order for the part. 5 days after this, Ive called back twice, and the part is still "not there". Either these people are insanely irresponsible and lose parts / tracking numbers or they are sociopaths and enjoy annoying people who wait around with a broken phone. I would recommend you stay away. Stay far away.

sebastian castano

Worst service ever!!!!! I was around the area and looked up for a iphone repair shop. This place came up. I had an iphone that needed a microphone check and change. I stayed there for an hour and 30 minutes and the "tech" could not find the problem. decided to leave and staff tried charged me $49 dollars for checking the device. I left without paying that unreasonable fee. I had purchased a new screen for my phone online that I recently installed myself. on my way home I found out my screen was swap for a low quality one, plus I got called the cops on me for leaving without paying. Had to go back to pay and confront them with the officer and on the conversation that I asked about my screen swap. Owner said we swap it with the good stuff!!! People in that store are a joke. do not even know the difference between hdmi cable and vga cables. Good luck ripping students off from southern tech and kennesaw marietta. Do not see that business lasting more than a year. Keep on min customers that as soon as they take your device to the back you are automatically charged $49 dollars even if they do not know whats wrong or cannot fix your device.