U-Haul Moving & Storage at S Cobb

Address:	2416 S Cobb Dr, Smyrna, GA 30080, USA
Phone:	+1 770-432-5249
Site:	uhaul.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM

Location

Photos 1

Reviews 27

Nicole Dowl

I ordered a storage unit for my move from Tennessee to Georgia. The day I was supposed to move in I attempted to contact the facility all day and it kept going to the call center. I left a message with the call center, but never received a call back. After driving 4 hours to get there I ended up waiting in line another 30 minutes only to be told that we would only have 15 minutes to unload our truck because they were closing at 7 and we would not have 24 hour access. I have never seen a storage facility that you can only access your things during business hours and it was not stated anywhere on the website. However; had someone picked up the phone at all that day or returned my call maybe that could have been addressed. When I told the man that I had been trying to call he said "Well, we were busy". After a 4 hour drive I didnt get an apology for my inconvenience I got a smug attitude; which was what upset me the most. Needless to say I ended up having to find another storage. Probably for the best though because if I cant get in touch with you I dont want you to have my stuff and if you cant provide me with at least halfway decent customer care you dont need my money.

Crissy J

This location is the worst! I have used Uhaul every time I have moved since I was 18 and never experienced such rudeness and apathy. Dont try to speak with anyone in the store because their phone constantly goes to voice mail. I have tried getting the Manager to call me back after filing a complaint. Its been over 24 hours and nothing. Apparently their phones dont work. I rented a UBox from them, first my order was not ready and I had to wait over 2 hours to leave. Now that I am trying to take my stuff back, they moved it to another location and told me I would have to drive the extra distance (paying them extra mileage) to get my UBox. I will never do business with UHaul again after this. Its taken up several days of my life, 5 at this point, and multiple visits to the store and they are still unresponsive. Also, there hours say they open at 7, but when I arrived at half past they were still closed. So believe their posted hours at your own risk.

Starla Whiddon

Nice, friendly, helpful, outstanding. These are just a few words I have for the UHAUL in Smyrna. After a terrible start in Athens with a different truck rental place to going to UHAUL in Athens, which were also great. These guys just made me smile. Not only did the outside clerks at drop off treat us well but the guy doing the returns at the desk was wonderful. Thank you for making our bad experiences turn into great ones. Recommend them to anyone.

Smyrna Gal

The counter clerk was very rude to me. I got a quote online and she said to me, "I know nothing of your quote. You didnt speak to me on the phone." Wow. I was just referencing the quote to know what I needed. She was a jerk and obviously dislikes her job. Then she pulls the truck up and just leaves It without telling me that was my truck. I will avoid this Uhaul location and I get trucks and trailers maybe 3xs a year.

Dan Colestock

Well-equipped, full-service U-Haul depot at a convenient location for Smyrna. Plenty of boxes and handy moving and storage supplies for purchase, and you can return what you dont use for a refund. Rental trailers or trucks can be dropped off after hours, their lot is well-lit and spacious. They have service bays and mechanics and can perform maintenance on their trucks and trailers, a plus over smaller sites.

Arthur Whatley

Being grossly over charged by 216.00 plus dollars for mileage. Currently being contested. Well see how this turns out. That one star is meant to be a NEGATIVE star. Resolution was wonderful. Patron, the assistant manager on duty, refunded my overage charges and reimbursed me for the total rental of the truck for my inconvenience. He was great and definitely lived up to my customer service expectations.

Christopher Big-C Smith

Everyone was nice, the service was fast and I didnt have 1 issue. The employees were very helpful and the young man that helped me had been there since 6:30AM on Labor Day. He still had a great attitude and provided great customer service that day and the day I returned the U-Haul. Next time I need a U-Haul I will return to this location.

Giae Buford

Went to rent a storage unit and moving truck. The customer service and attitude of the employee was so bad, I decided to take my business elsewhere. I look at her badge to get her name to call and let management know----- her name tag indicated she was an owner. Shouldve known better since they have a 3.5 star rating.

Kelly Walters

I reserved a trailer online and was given confirmation that it was at this location, but apparently it was reserved at another spot. Dayvon was incredibly kind, courteous, and helpful in getting us taken care of despite the mix up. He made what could have been a very frustrating experience into a very positive one!

Jim Hla

Extremely rude cashier Kristi. Called ahead to have propane tank filled and was told it was okay. A shower storm came and passed. Currently sun out and I am being refused service to fill up a propane tank. Very rude front desk woman with nose ring; wouldnt even make eye contact; clearly racist.

Montice V

Visit 02/28/17. Thanks Camden and Manager Robert For Your Help. Couldnt Get A Small Van Like I Wanted, For Not Having A Credit Card, Only Debit. Still, I Ended Up With A Truck And Moved What I Needed To Move. Friendly Staff. I Recommend This Location. In And Out Fast

Radiyo Jones

Both of the attendants on Sunday, October 30th at 1045 am we a special kind of rude. what do you want?"" "" naw bruh we aint got it"" cursing to eeachother. Just outright rude and obnoxious. Not happy definitely no more business from me.

Cynthia Knight

The young lady that didn"t help as extremely rude. All she had to say was my perfume was to strong and was the most unprofessional person I have ran into at a place of business. I was here on 9/11/2015 @ 6:30pm.

Jack Furlong

Great service. They were able to look up the size of my truck and make sure I had the right trailer. Was able to rent a auto trailer big enough to pick up my old chevy pick up with a long beg for $66.73 total

Leonel Gomez

Aquí podemos rentar todo tipo de carro para mover nuestras cosa y muy baratas

Hunter Gahl

Nice and efficient staff but absolutely the most disgusting truck Ive ever rented. Then I was charged a cleaning fee! Luckily they refunded it after several calls.

James Smith

Great service and they made it so simple . No nonsense and got in and out in no time . Great service !!

J.R. GALMISH

Good place to get some boxes. Real nice people working there. Ill definitely be back again!

Baboucarr Joof

The price was affordable. We were happy with the costumer service.

Chino Johnson

Uhaul as usual are always great. Helped out a friend.

Trevor Jones

Poor location for getting out if traffic.

M Ali

They never answer their phone ridiculous