Luther Falls Custom Kitchens

Reviews 11

J

J Eric

We purchased cabinets and countertops. We had no issues with the countertops. The guys that installed those and work for the Falls are very professional. The owners were not. We had tons of problems with the cabinets. They came out and measured and they crafted the design. We had problems getting everything we ordered actually delivered, when the cabinet were delivered we had problems with THEIR design (two cabinets were the wrong size and one was the wrong height), a couple of cabinets had dents and the drawer hardware didnt work correctly (they were supposed to be soft closing slides and wouldnt close without pushing really hard and hearing the hardware snap), they promised to fix things and get us done with this renovation but started not calling us back. In the end, all these issues suddenly became my fault and I had somehow done something wrong to them! I had never previously spoken to the son or the father, had never gotten angry or said anything mean and when trying to resolve the last of the issues with the cabinets we were yelled at and had the son stalk away and slam a door in our face. The father yelled and told me never to come back. I had never even spoken to those two before that day. I expect companies to fix their mistakes and deliver products that are not defective. Thats it.

---

JA

Jacob Willett

This company has some bad reviews, so dont necessarily count them out. I went into the store and was greeted with a friendly face who knew a lot about granite. We had already decided on Caledonia and it just so happened to be one of the cheap deals they had. I called the next weekend to set up the measurement and they came the NEXT DAY. They had the granite installed the next weekend. It looks very good, flawless install and QUICK. They also allowed me to rip out and get rid of the old counter tops for a discount. This was EASY. Dont worry about Mr. Falls personal life, he is a small business owner that did his job very well. If you are a decent person who knows how to conduct professional business you will have no problems with him. I believe the reviews on here are misleading, this is why I am posting this. Good luck

---

RA

Ratna Dutta

Product is bad and customer service is worst ever. Customer service is very very very bad. I was told warranty is for one year for my granite counter top. Their granite probably wasnt good quality granite. We have few dents within one year, I called and talked about that. I just wanted them to come and take a look and give some suggestions. After that they started refusing my phone. Every time I called they hung up on me because they know my number. After several try I called from a different phone and they told it will be $150 to come. Never go to that store. Mr. Falls is very rude, Mrs. Falls is sweet until you pay them, after that she starts to show her real face.

---

ES

ES Phillips

Horrible customer service! The owner is verbally abusive and NOT worthy of your business! He has NO problem taking your deposit, but buyer beware, getting him to schedule an appointment AFTER he has your money, is HIGHLY UNLIKELY. When you do call to schedule measurements, he will likely curse you out and tells you he doesnt give a damn if you tell everyone you know or write a bad review, because he has more business than he knows what to do with. Heed all the customer warnings below mine and save yourself the time, effort, money, & headache because HE DOESNT DESERVE ONE CUSTOMER, LET ALONE MORE THAN HE CAN MANAGE!!! ABSOLUTELY THE WORST CUSTOMER SERVICE EVER!

---

CH

charles goad

AWESOME! We had granite counter tops installed by Luther Falls and had a great experience! Within 1 month from stepping in their store and talking with them our counter tops were ordered, cut, and installed, they look great! The day after talking to Dee they came out for a rough measurement and estimate, then 10 days later came out for a final measurement and then 10 days later installed and finished. Their work crew showed up and went straight to work on our kitchen, they were very professional and cleaned up totally when finished. P.S. We got 3 estimates and nobody could beat their prices!

---

SE

Sean Miller

I called for a quote. They said they would call back. Never did. Called again, said they would be at our house at a specific time. An hour after that time they had not shown up. I called and they basically told me they had didnt have the time to do my kitchen. Why couldnt they have told me that 2 weeks ago so i could have been working with someone else. My wife wasted a whole afternoon to find this out.

---

JO

Jodie Hinkle

I have been waiting a couple months to hear back. I stopped in and left my name and number on a Saturday and was told I would get a call on monday. After about 10 days I emailed them and mentioned my visit and that in case my info had been misplaced I gave it all again in my email. Still no reply. We are going elsewhere. Apparently they dont want my business

---

DA

darren phillips

Luther Falls did an excellent job on two granite counter top jobs for me. One was my in-laws and the other was my house. The sales people and installers were very friendly both times and that includes Fred the plumber. Both of my experiences there have been great.

---

BR

Brian Goettel

Worst customer service I have ever had. I was told my house was a piece of S*** repeatedly and was cussed at. Was given the wrong granite and he said I could either see him in court or I lose my half deposit that I gave him. Wouldnt recommend to my worst enemy.

---

AN

Ann Zielinski

Had large kitchen done with new counters. The measuring and installation were perfect. They dont always respond on the phone and we had trouble getting them to tell us what the hold-up was but I love the counters!

---

TA

Tact Dev

Great service needed the granite and they delivered and installed it in an amazing turn around time. Will use agian

---

---

Other organizations