Best Cabinets

1747 W Carroll Ave, Chicago, IL 60612, USA

Address:	1747 W Carroll Ave, Chicago, IL 60612, USA
Phone:	+1 773-416-0300
Site:	thebestcabinets.com
Rating:	4
Working:	11AM–5PM 11AM–5PM 11AM–5PM 11AM–5PM 11AM–5PM 11AM–5PM Closed

Location

Photos 39

Reviews 4

Laura Millman Meagher

"Best???" AVOID!!! NO! NON !!! ¡NO!!!! - In any language !!! Unless you enjoy months of delay, every excuse in the book, being bullied and lied to by an over 6ft tall argumentative, insult wielding, contractor who thinks his customers want to hear about how hard it is for him to make a living, DO NOT ENGAGE WITH THIS HACK OF AN UNPROFESSIONAL WHO SEEMS TO COME FROM THE SCHOOL OF "HOW TO STRING A CUSTOMER ALONG/KEEP A CUSTOMER FRUSTRATED WHILE NOT FINISHING THE JOB. And by finishing the job, I mean I was told directly by Dan, the company owner, to expect the following to be addressed on the day the bulk of the work had been completed and tools/materials were moved out of my home: paint and adhesive splotches cleaned off my wood floors, scratches in the cabinets addressed (he addressed some, not all) paint on the wall, touch-ups to where the cabinets lacked full coverage in the new color....what kind of "professional" leaves a job without cleaning up their own mess? This week, I raised these issues again (4 months after paying in full for the job) and Dan texted me: "You want service." What does that even mean? He charges extra to clean up after himself/his workers and do touch-ups on cabinets in places lacking the new color? I bought a condo in February (my 4th in Chicago) and engaged the services of 4 trades including this company. I paid each of the professionals I engaged IN ADVANCE. I have always been an independent contractor and appreciate the trust extended me when paid in advance, so I practice this when engaging other professionals. This job dragged on for 4 months -- a job this man estimated to be 6 weeks! When I pointed out what it means to me to be paid or pay in advance, this man had the GALL to text me his advice: "Dont pay contractors in advance; they like it but it isnt good for you." So I asked if he knew that about himself why he took my money in advance --- why was he telling me after taking the money that he had only contempt, not appreciation for customers paying him in advance. Not one of the other contractors strayed from their estimates of time or money; all showed their appreciation for not having to wait to be paid or worse -- chase me to be paid, which is no doubt their experience from time to time. It was interesting to read other reviews in here. One person touched on feeling "bullied" by Dan. I too, felt bullied to the point of anxious when I expected him in my home. In texts and on the phone he was rude, argumentative, bullying and untruthful. One day, after telling me he would not be coming to work on the installation because "I am the owner! I am not an installer!" -- when his associate arrived, I let him in the door and looked down the hallway from my apartment to see Dan walking away with a hoodie pulled over his head! Upon delivery, when he saw the amount of scratches and imperfections in the job done on my cabinets and island, he volunteered to take some of the doors back to his refinisher to redo them. But he put a limit on how many doors -- randomly said he couldnt/wouldnt take more than 4 or 5 - so Im left with imperfections throughout this "paid in advance but I shouldnt have" nightmare of a job. I think you get the picture...I could go on, but just as I told Dan yesterday, after over a month of waiting for him to get someone over here --- or come himself and finish this job - Im finished playing games. One game I played was telling him I would be out of town for three weeks -- thats how fed up I was dealing with him! I lied to take a break from his presence in my life. He admitted once Ive been patient. I felt hopeful when he said that. In the end, it meant nothing. After 4 months, Im over it. I need this man out of my home, out of my universe. Its come down to finding someone else to finish this mans unfinished work; last night I texted him Im finished with his games and not to contact me ever again. Then I blocked him on my cell phone. UPDATE: I added photos 7/12/17 showing the door of one cabinet cannot even be opened without scraping the cabinet next to it!

Ann Toebbe

Intitially we were very happy with our new cabinets and re-facing. It really gave our kitchen a lift and the quality if the cabinets and installation seemed great. On closer inpection I was disappointed to see some finishing details were very sloppy, like the putty and sanding between seams. We had colored cabinets replace former wood finished cabinets. After only a few weeks the cabinet doors were showing signs of being easily dinged, I find I am constantly touching them up. The cabinet doors below my sink started bubbling and peeling within a few months indicting the finish wasnt water resitant. I had to call repeatedly and after they were repaired, I noticed the patching and paint were not smooth, a quick sloppy repair. Our new cabinets already look worn. A year in the face panels placed on my cabinet boxes are peeling at the edges, many are loose, and the panel above my sink is warping due to improper adhesion. I called in February to have it repaired and have yet to have someone come out despite several texts saying they would repair. I will call another carpenter.

Emily Reinboldt

Best cabinets refinished my great grandmothers dining room set. They also added some removable leaves to increase the tables size. Their work was flawless and efficient.

grace diewald

Their cabinets are great! There customer service was quite impressive.