Turtle Wax Car Wash

161 Liberty Rd, Crystal Lake, IL 60014, USA

Address:	161 Liberty Rd, Crystal Lake, IL 60014, USA
Phone:	+1 815-455-1652
Site:	turtlewaxcarwash.com
Rating:	3
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 7AM–7PM 7AM–7PM 8AM–6PM

Location

Photos 41

Reviews 6

Vera Omokhua

i had a horrible expirence, I will advise the public not to patronize this people either for car wash or oil change. This is my story: took my car there on the 4th of July for oil change, Joe was the manager on duty, very arrogant and rude guy. On the 5th of July my garage was flooded with oil, immediately took my car back and joe became very abusive and defensive saying they are not the reason why the oil is leaking, oil was not leaking prior to my visit, I asked him for the number of his manager or cooperate office, he said his manager was on vacation, I demanded for the number still, I called his Manager Jim Jarach in corporate office, and left him a message, he called me back immediately, he apologized and said my car will be fixed and my garage will be cleaned. They pick my car up and brought it back 2hours later, without me driving the car, they insist that I should sign a paper first, I went back two weeks later to wash my car and my car stopped and engine knocked in there conveyor. Jordan, one of there assistant manager used chain to pull and tow my car out. On the following day I went back there to speak with the Manager, I meet Joe again and he ask me to wait for his manager another Jim, very arrogant and rude guy who threatened me that he will call the police if I dont leave, he used all the f**** and z*** word in the book. So I left, only to find out by my mechanic that my car engine knocked for lack of oil. They messed and torred my oil pan, they forced the oil pan open and messed up the cover, they could not close the oil pan properly reason for leakage. There customer service is horrible, there so called managers need training. Especially Joe and Jim that works there. My garage was never clean, I still have the oil spill all over. They have high school students that have no mechanic background repairing cars and doing oil change on peoples cars. So sad.

Deanna Lopez

DO NOT GO TO CRYSTAL LAKE. Bad customer service!! I am a first time customer, who just got back from a long road trip. I wanted a "good" car wash since my car was really dirty. I get free washes from my dealer, however I decided to drive 20 min away to get (what I thought) would be a much better wash. Long story short, the car wash left blue streaks around my WHITE car and I didnt notice until after running my errands and getting back home (2 hrs later). I called and all they said was "come in". Drove the 20 min again and spoke to a manager. He was able to get the blue streaks off, blaming it on my cars gas cap (which is like everyone elses, nothing special). I asked multiple times for my $12 back for my inconvenience and all he replied was "No, but I can give you a free wash." Why would I want a free wash and get more blue streaks on my car again?!?! He continued to blame my car (Honda Fit) and started to say, "Next time you come in...." I cut him off saying I would NEVER be back. Then he walked away and that was it. This was my first and LAST time to ever come here. I DO NOT RECOMMEND THEM AT ALL!!!!!!!!

Stacey Taylor

I paid for a detailed interior/ exterior. Called the day before to set an appointment, they were very accommodating. Arrived the next day. Very nice guys. I was done in about an hour. Initially it looked good, but after continuing with errands, I noticed a few things that were missed, so just drove back over and pointed it out. One of the guys was working on another detail but went above and beyond to correct things. I think as a woman, it just goes to say, that when working with young men, the more specific you are with your needs, the more they appreciate it. Communication is key here. So if you use them and you have a good experience, then leave it here. I read a lot of negative about these guys not seeming to care, but my experience was different. I found that they cared very much, but it was up to me to point out my expectations and follow through if you see something that isnt to your liking, then tell them. That is just a simple part of paying for services. These guys are super polite and very willing to fix anything that isnt quite right.

JMNIIJLN

I purchased a gift card for my wife for Christmas to use towards a detail. We finally redeemed it in June. Luckily I was the one to drop it off and pick it up for her. I ended up leaving the car for the second day as the first attempt of their detail was just a good washing. Fingerprints, wax on non painted surfaces and streaks on the window were evident and that was just on the first panel. I didnt complete the walk around. I left the car for a second day and it took until 3:00 the next day to complete. I paid the difference and left. I figured it wasnt going to get any better. Radio station was changed ( Im okay with that ) but the bass and treble setting were all jacked up. The kids arent smart enough to cover their tracks. Ill continue to use the $6.00 drive through but never pay $209.95 for a detail again. 2012 Acura MDX ( You should remember me if youre reading this ).

John J

The service was not good. I paid $12 for the Ultimate wash, $10 interior package, $5 for the floor mats to be cleaned and $2 for an oversized vehicle. When they gave me the car back, saying it was all done, the exterior was still dirty in numerous areas, the rims were filthy. They did not shine the tires, the interior looked as if they didnt even touch it. There was still dust on the dash, crumbs on the seats and floor. I was not watching them and they were done rather quickly, so I would assume they did not vacume. I did start pointing out all those things that were wrong and they started to fix them. I was in a hurry and didnt want to wait around for them to fix everything. On top of all of that, they even managed to bend the front license plate over 90 degrees breaking the license plate frame. I would highly recommend going somewhere else.

Ashley C

This was my first time getting my car washed. I got the $6 classic turtle wash, plus "full" service add-on for $10. The exterior was cleaned pretty well, but it was done by machines of course. But when it came time for those so-called guys to clean the inside of my car, they couldve done a lot BETTER job. Parts of the interior still have dust and dirt, especially the trunk mat, which was sticky from a busted case of soda. I forgot to specifically mention that to them, but its clearly dirty and they still didnt bother to clean it anyway; so I think that shows how thorough they didnt care to be. All they really seem to do is vacuum and QUICKLY wipe the interior down with a dry towel. I understand timely service, but Id say QUALITY is more important most of the time. (Side note: the employees were polite though.)