Address: | 320 S Randall Rd, Elgin, IL 60123, USA |
Phone: | +1 224-276-2641 |
Site: | firestonecompleteautocare.com |
Rating: | 3.3 |
Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM |
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David Young
I brought my car in to have winter tires put on. I opted to stay in the waiting room, and the man behind the desk said itd take approximately 1 hour. After an hour, I asked how it was going, and he said that they were having some issues with the low profile tires, but that they were well underway. After 1 hour and 50 minutes, I asked again, and he said they were just finishing up. After 3 hours, my car was done. I was the only one in the waiting room, and I wouldve greatly appreciated him keeping me more properly updated. I told him so, and he was short with his responses and claimed there was nothing more he could do, and that he "did me a favor" by not charging me more for my low profile tires. I said I appreciated that, but it did not change the fact that he couldve done a better job not letting me waste 3 hours of my life for a job that was supposed to take an hour. I honestly wasnt even upset that they ran into problems and that it took 3 hours; I was upset that he kept pretending like it was nearly done for several hours instead of being proactive and telling me that itd be a few more hours than anticipated.
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Chuffykow
Dropped off the vehicle to have a rear tire repaired. After I drove the vehicle home - so it wouldnt sit at their shop for two more days - I found significant cosmetic damage to the wheel that they were working on. Since the vehicle was never driven with a flat tire, the only possible source of the damage was Firestone unmounting / remounting the tire for inspection. When the shop was presented with this, I was told that "its not possible for them to damage the wheel". In other words, they werent interested in making right what they did. If you have a vehicle that you even remotely care about, do not bring it to this shop.
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Stephen Jennings
Brought my car in for some work, they told me it would cost $1,200, took it home to have a second opinion only to find that the damage was worse than it was when I had initially brought it in. Needless to say I got it fixed for 280!!! Somewhere else. Sometime later, I came back to do a simple break job, they told me it would cost a little over $800 because of an issue with the calipers, I got it fixed for less than $400, car is working fine no problems. Unless you want to get robbed I would not go here. They were kind and quick, but overpriced beyond comprehension and tried to rob me blind
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Jose Contreras
If I could give it 0 stars, I would. I went in with a coupon for brake service and after they gave me the inspection, they said I needed over $600 worth of work, just for the front brakes. They try to scare you into purchasing thing that you do not need. I said that I would be back the next day, but they declined to give me the receipt for the brake inspection. When I got back into my car, the brakes were not functioning as they were before I brought it in. I took it to another shop and spent less than half of what they were recommending. DO NOT GO HERE.
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Yan Fayman
Came in for an alignment. It was performed in a timely manner. I was notified when one of my wheels couldnt be adjusted due to a rusted bolt. The toe on that wheel was only about 0.15 degrees off. The tech could have left it as is and I would have never known. Thats honesty and integrity you dont find everywhere. They also provided me with a printout of before/after on my alignment which Ive never received anywhere else.
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Nate Castaneda
I had my truck on for a lifetime alignment, when I left the alignment was still off. I only found out when I took it to my dealership. When I went back to have them correct it, they showed me that it was completed, however it was still off. The rep didnt have an answer for why it was still off. 2 times to have the alignment fixed and it still off. Horrible.
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Joseph Burke
Got us in quickly on a Saturday. They only had two of the tires we needed so one employee stopped and picked up the tires we needed from a different firestone on his off time and brought them in next day to have installed
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ahmed tawfeeq
This place Firestone they charge $40 for Uber inspection which is is $19.99 everywhere they stealing your money everybody should know about that and we already contact uber
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Wendy Wright
Got my tires done here. My service when I accidentally blew one out there fair price is really helpful really fast and gave me a really good price on a really good Tire
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Kompa Kuako
Went for oil change .ended up paying $60 and its been a month and car showing it needs a oil change..plus been leaking power steering ever since. ..never again
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Tomas Reynoso
Horrible place will always find something wrong with your car if they do take it somewhere else I came in to get 4 tires came out spending well over a $1000
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Bob Cefala
I have been bringing my cars here for service for many years. They have provided prompt courteous quality service every time. Highly recommend them.
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S Brochacho
This location has very courteous and knowledgeable staff that will take their time to make sure the customer is taken care of. Excellent job!
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Adrian Splawski
Came in for an alignment. Good service, great mechanics, very patient and always willing to help with my lowered car suspension issues.
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Chris Taylor
Friendly service, actually got me out quicker than they quoted last time. They are also reasonable when it comes to price matching.
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Bill Wright
Been going here for a while Im a retired mechanic these guys are honest and give you the service thats needed at a good price
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Curtis Snyder
Friendly staff, not very competitive pricing so double check your prices. Got grease on the A pillar of my CTS.
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Clare Lewandowski
Very kind staff and they have taken care of all our issues since we moved here a year ago
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Brandon Ballard
Love this place, great crew, they really take care of you here
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Dayana Sauceda
Very friendly staff! My go to place.
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Sarai Morales
Waist of time. Never going back.
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Christina May Towner
Always nice when I come in
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Cordney Jones
Nice staff!