CPR Cell Phone Repair Huntley

12080 Princeton Dr, Huntley, IL 60142, USA

Address:	12080 Princeton Dr, Huntley, IL 60142, USA
Phone:	+1 224-858-4598
Site:	cellphonerepair.com
Rating:	4.9
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 11AM–6PM Closed

Location

Photos 7

Reviews 9

Jennifer Andresen

Great customer service. Getting my phone fixed for a shattered unresponsive screen here turned into somewhat of a saga (nothing bad on the stores part just not an easy we have it in the store come back in an hour type situation). I picked up my phone and wasnt sure that the screen was working properly so I wanted to leave it out of the case so I didnt break the case taking it in and out. I knew that it would be taken care of under warranty if not working. Of course I shattered the screen again, because no case. The manager I had been working with got my message 5 minutes before ordering cut off and was unable to reach me. He made the decision to order the parts without talking to me. Im so happy I returned because of how well they treated me instead of going to the place that said they could do it faster because when I came in the parts were there for me. Not only that, but they discounted the service understanding how bad it was to have to pay for the same screen twice in a week. You dont find customer service like this much anymore where they are willing to genuinely help and try to do what is best for the customer while potentially putting themselves in a less than ideal position. I will be bringing any electronics needing repair here, although I do hope we go without incident and I dont have to go in anytime soon.

Anthony Fanella

Took my 2015 Moto X Pure Edition in to get the USB charging port fixed because the cable only charged at a certain angle. The phone was a gift to my mother. When I got the phone back, the port was fixed but the microphone on the bottom of the phone was weak and it sounded like a tunnel. This didnt happen before the charging port issue so I know it was something that CPR did on their end. I took the phone back a second time and paid an extra 55 bucks only to have the same thing happen later on. Now my mother has a broken phone and Im out 130 bucks. Absolutely unacceptable. I will not refer anyone that needs a small electronic device repaired to go to their business. EDIT: CPR contacted me in regards to and Im bumping up this review due to good customer service. They couldnt repair the phone, but they were able to give me back the money for it so in my mind thats making good on the effort.

Denise Gray

I cannot say enough good things about these folks. What a great concept and business model. They has my sons smashed screen & camera working in 45 minutes. When you go to a cell phone provider, you wait for 45 minutes just for them to tell you it will be a while longer. I am dropping my useless cell phone provider insurance with a $200 deductible PER PHONE and using CPR for all my cell phone issues in the future. The service was amazing. From my 1st phone call inquiring about the issue and estimate of cost, to dropping it off, to them calling us back in 45 minutes after completed. What great service. I cant emphasize enough what it is like to have your phone (lifeline) fixed in such a short time and with a complete smile. I will recommend you to all my friends. Keep up the wonderful work.

Steve Amella

I had incredible experience with saving my iphone 6 plus. I was on a motorcycle and got soaked in the rain. Apple told me I was screwed. The guys at CPR got the phone going and most importantly backed up the data. 3000 contacts that I would have lost if it wasnt for CPR. My iphone 6 was not backed up to a computer or the cloud. I had 22,000 pictures on there. I spend a total of 9 hours at Apple during 2 visits. I tried to walk through procedures with ATT. CPR was the only one to figure out and solve the problem. These guys work as a team and are not just about making a buck- they really cared about my phone and my data! Hats off to this A Plus team! Everyone should bring their phone here! Ed the manager should be given a customer service reward.

Neighborhood News

I just got back from having my iPad repaired. I was so nervous that I might have broken it beyond repair when it slipped out of my hands last night. Not a problem. Eduardo took excellent care of me. He is fast, efficient, knowledgeable, and friendly. What more can you ask from a service company? The name of the store can be slightly misleading because they repair more than just cell phones. They also repair tablets and computers. I couldnt be more thrilled that it took less than five minutes and my iPad is working like new again! A few months ago they were able to help my husband with a repair to his iPod. The same experience...efficient, knowledgeable, and friendly!

Tim Hicks

I was in a bind....had a friend who said they could fix my wifes phone and ended up after a week not being able to do so. I did a Google search for "cell phone repair" and the closest was CPR in Huntley. Eduardo Garcia was absolutely incredible. Customer Service at its finest! I told him my wife needed the phone asap as it was used for work and has already been out of commission for a week. He assured me it would be fixed by 5p, and it was done by 4p!! I would recommend anyone in need to contact Eduardo directly....very reasonably priced and nothing but incredible service. Ill be recommending anyone who asks for cell phone repair to go here!

alkhatib firas

The LCD screen was broken on my iPhone 6 plus, the phone looked so ugly that I was embarrassed to take it to any place for repair, two months later I decided to give these guys a call, explained the condition, and they said they can get it fixed in 45 min, I really doubted it but decided to give it a try, stopped at the store, handed the phone, was watching the first reaction on the guys face, he said ok give as 45 min, came back on time and the phone was all good! The cost was very reasonable, very happy with my phone, great place, and great service!

David Paige

Top notch customer service! My iPhone is a HUGE asset in my life. I use it for work, I use it to promote my band, I use it to keep in constant communication with my pregnant wife...just in case! My battery started dying by NOON! Then, it was so shot that my mobile charger couldnt even keep it alive anymore. Ed and the team at CPR got me in and out in 30 minutes! And since its conveniently located next to a popular pizza joint, the wait was over before I knew it!

Erin Falk

I love CPR huntley! I was in today to get my Samsung S5 repaired and they were very helpful, the prices were great, and the service was wonderful! I would recommend CPR huntley to anyone who needs a repair! I am going out of town in two days and i was really worried that i would be without a phone but the general manager Ed went above and beyond to insure that my phone was repaired quickly. I owe a big thank you to the CPR team!